Rated 4.2 out of 5 by 339
Rated 3.0 out of 5.0 by flying_teddy Good service, but strange building
I have stayed in Holiday Inn before and expect the stay to be predictable in terms of service and comfort. I found the service very good in the hotel, responsive stuff, very helpful with getting me a taxi in a very busy time and at short notice. It was nice to be greeted with a complimentary box of chocolate in the room. The hotel was clean and the breakfast was very good with plenty to choose from, very tasty scrambled eggs and enough for my vegan daughter to choose from. However, the hotel building is the oddest I have ever been to. It looks like it was extended at a later stage or something, it's like a maze where you have yo go up and down to get to your room, there is no logic in room numbering and not enough signposting to rooms and lifts. Also the building and furnishings are very dated. Having said that the room was very spacious and clean, the bed was comfortable and TV was high definition with great picture quality. Unfortunately we could not use wi-fi, as though it was connected it just would not work, so we gave up. SO, overall good experience, but is not in the list of my favorite hotels.
October 3, 2015
Rated 5.0 out of 5.0 by budgie02 Good service and a comfortable stay.
The food quality was good but a bit of extra heat for the pre cooked meals would help as some things were not quite hot, other than that all was very enjoyable. I have to say again all the staff I came into contact with were extremely polite helpful and friendly.
October 1, 2015
Rated 5.0 out of 5.0 by petertr Calm, relaxing stay
Great staff, superb building, cracking breakfast and much enjoyed spa
September 29, 2015
Rated 4.0 out of 5.0 by icewraithuk Looked great outside, but room a let down
Hotel looked lovely from outside, the staff were welcoming and friendly but the room was a let down, double bed pushed into a corner, no plug sockets anywhere near the bed and the internet connection very unstable.
September 28, 2015
Rated 5.0 out of 5.0 by Shooey Overall Pretty Good
Not a bad place to stay, overall pretty good, don't stay in annex, main building much easier !!
September 28, 2015
Rated 4.0 out of 5.0 by David1776 Good value for needs updating
Good location as a break in a journey from Essex to Northumberland. Great value B
September 23, 2015
Rated 4.0 out of 5.0 by visitor2020 Good hotel, great location, strange bed arrangement!
This is a good hotel with friendly staff and clean comfortable rooms. I've stayed there twice and would choose to stay there again.
However the room I had on this most recent visit had a kingsize double bed but with twin bed headboards attached to the wall. This would have been very uncomfortable if there had been more than one person staying! See the attached photo.
Also, the kettle and tea and coffee facilities are provided on a little table but this was nowhere near an electricity socket to plug the kettle in! The only available socket was behind the desk.
September 18, 2015