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Rated 3.8 out of 5 by 106 reviewers.
Rated 4.0 out of 5.0 by Shower/pillows I really really dislike the newer hotels with the showers. The low flow shower heads! Not enough water comes out and what does feels like sharp needles! Also, due to the water restricted shower heads, it takes a long time for the hot water to reach the shower head. I know this is government regulated, but annoying to now end! Seems like all hotels now use these feather(?) pillows? They are too soft I feel. And if you double them up, its too thick.. July 31, 2014
Rated 4.0 out of 5.0 Perfect Staff I was just surprised about how kind and welcoming the staff were. I would defiantly stay here again in the future only if I got a cheaper room. Only because I booked the most expensive one I could find at this one location, and I felt that it didn't get the full benefits. So If I stay again I will most likely prefer a cheaper room to get the same service I got. Indeed this was not as "romantic" as stated! July 25, 2014
Rated 5.0 out of 5.0 by Great Hotel and Wonderful Staff!!!! The best place in Dothan to stay is Holiday Inn. The staff is wonderful and knowledgeable. The food is awesome! July 25, 2014
Rated 3.0 out of 5.0 by Loud Noise Experienced a continuous really loud noise all day and night. It sounded like a large air compressor kicking on. Occasionally loud enough to wake me up out of my sleep on many nights. July 23, 2014
Rated 4.0 out of 5.0 by Issue with Maintenance I had issues with the plumbing in my bathroom. The commode stayed stopped up and I complained about it everyday. I even had to use the plunger the first night I was there. When I checked out I mentioned it to the Manager and this was the first that she had heard of it. This was a big breakdown in communciation between your front Desk and Maintenance. July 21, 2014
Rated 4.0 out of 5.0 FRIENDLY WE WERE THERE TO JUST SPEND THE NIGHT .IT WAS QUIETER THAN LAST TIME CAUSE THE STAFF AT OUR LAST STAY DID NOT CONTROL ANY PEOPLE THAT WERE PARTYING OUTSIDE BY THE POOL AND THEY WERE LOUD BUT THIS TIME IT WAS NICE July 19, 2014
Rated 1.0 out of 5.0 by Awful experience!! This hotel was just built in 2014 and the wear and tear already taking place on this property is everywhere. The room we stayed in was filthy. The bedding had not been changed- simply the bed was made. The bedding contained hair, cracker crumbs, human scabs and juice stains. The cover had blood stains. The bathroom was dirty, no soap whatsoever, the mirror had finger prints, the phone had food on it, the lamp had some strange wax, the walls had so many dings and stains it was just disgusting. Again hard to believe this was a new property. After I alerted the staff to the bedding issue most importantly, we were told to come get new keys to our room which was equally as dirty but did have clean sheets yet the lobby floors had water all over as well as the elevator since the pool did not have any pool towels available. I could keep going but do I really need to?!?!? July 16, 2014
Rated 5.0 out of 5.0 by my nite at the holiday inn great place to stay .nice clean rooms ,nice pool,the people are so friendy.i will stay there every year going to fl. July 8, 2014
Rated 5.0 out of 5.0 by Clean comfortable rooms and helpful staff We thoroughly enjoyed our visit to the Holiday Inn in Dothan. Rooms were very clean, beds were comfortable, breakfast was delicious and very affordable. Great complimentary coffee in lobby. Jae at the front desk was extremely helpful with our room and reservations! Highly recommend this property! July 4, 2014
Rated 4.0 out of 5.0 by Hotel was great, horrible service This hotel would have gotten a great review, the staff was just awful. July 3, 2014
Rated 2.0 out of 5.0 by would not recommend Made reservations in March for a June 28th weeding. Booked 2 rooms and asked that my sister and I were on the same floor. We were on different floors. Frig suppose to be in all rooms. No frig for my insulin. Called front desk the frigs are broken so no extras. Asked for a room with a tub and got a room with a roll in shower. We stayed 3 days and the housekeeping was excellent. The pillows need to be replaced July 3, 2014
Rated 5.0 out of 5.0 by great stay very accommodating hotel. I would return to this hotel. they responded to my needs. June 30, 2014
Rated 2.0 out of 5.0 by No Gaurantee of two beds Reserved two queen beds to accommodate our family, but upon arrival there were none available. Disappointing that the property did not provide what was reserved June 28, 2014
Rated 3.0 out of 5.0 by pool was great and very clean Hotel nice....employees not overly friendly We had complications booking the room and the telephone operator was not very helpful at all. I told her the rooms were on hold for the wedding. It was all a mistake of something I am not sure about. However, I was told I couldn't get the discount when we finally called back in about another week and was told we could get the discount. June 22, 2014
Rated 3.0 out of 5.0 by Terrible Reception We arrived at about 1:30 on 6 June 2014. I was aware that check in time was 3:00. As we entered the lobby, the female at the desk (no name tag) demanded to know if we were checking in. There was no welcome, no other comment. After I nodded in assent, she began to furiously punch at her computer, without comment. Eventually she announced that we were indeed lucky because "they" (her comment) had assigned us a room. The lady should be assigned other duties. We then checked in and the next day we checked out without incident, The folks at the desk were cordial when we checked out. Breakfast was good and the service outstanding. June 22, 2014
Rated 1.0 out of 5.0 by Very unclean!!! The bathroom still had shampoo bottles from previous guests, sheets had blood stains on them, when told about the stains I was given linens to make my own bed, the pool had bugs in it. June 21, 2014
Rated 1.0 out of 5.0 by Horrible Customer Service! Worst customer service I have ever received!!! I booked 2 connecting rooms months in advance because my husband and I were traveling with my mother-in-law and our 11 month old daughter. After an 8 hour drive, we arrived at my baby girl's bedtime and they told us they didn't have a connecting room for us even though I had confirmed this over the phone with them (they actually wanted to put us on separate floors!). Instead of apologizing for their mistake and working towards fixing the problem, they were EXTREMELY rude and requested that I show them some sort of proof that we had reserved connecting rooms! They even told me that if I wasn't satisfied with the separated rooms they were giving me that I should just pack my family back into the car and find somewhere else to stay! I was completely shocked! I've never been treated with such disrespect. Finally they put us in connecting rooms, but they must have been out of order because our shower leaked water out of the wall all over the floor. Luckily the maid service was friendly (unlike the other employees) and provided us with extra towels to mop up. We would have found other accommodations that weekend, but we were part of a large wedding party that were all staying there. The wedding guests paid for nearly the entire hotel that weekend and most of them had issues with the service...general rudeness, messing up reservations, checking people out before their stay was over, etc. Please fix the customer service issue at this Holiday Inn so other guests don't have to go through the same harassment as me and my family!! June 16, 2014
Rated 4.0 out of 5.0 by Hotel Stay Nice Room but front desk persons were new and did not know how everything works. Had to go to front desk every day to get me key reset. Nice pool but hot tub did not work. Hotel food was good at a good price. June 11, 2014
Rated 3.0 out of 5.0 by Worse housekeeping experience I travel to the area a lot, and wanted to try a different chain of hotels and the pics of this hotel was enticing. You can build a beautiful setting but it's the experience you have with the staff that makes the lasting memory. Although I had read the reviews, I decided to give this hotel a try. When you get to your room, after working all day, the last thing you want to see is the garbage still in the bathroom....Especially, when it's the food containers from the day before!! The replacement coffee setting on the bed, and the replacement towels just placed on the counter.... The next day....same thing with the garbage...no replacements on ANYTHING!!! I called the front desk and the grumpy girl told me I would have to speak to HOUSEKEEPING IN THE MORNING!!! I'm like "you expect me to go all night without any towels or toilet paper?". She did bring those up....but with a very poor attitude....I took my own garbage down both nights....WHO WANTS TO SMELL THAT???? June 7, 2014
Rated 5.0 out of 5.0 by Great Stay great hotel and everything very nice. I would stay again at this hotel, and recommend it to everyone. June 6, 2014
Rated 5.0 out of 5.0 by What no coffee? I'm a business traveler who frequently works long hours and off shifts. It would be nice if this hotel offered coffee after breakfast hours like all of the express inns do. Over all a great experience though. My Thanks to Kimberly who works in the bar area for great service and a good laugh in the evenings. May 28, 2014
Rated 5.0 out of 5.0 by Very comfortable and clean rooms I always enjoy your hotel when in Dothan. First time in balcony room and I will ask for those when staying there in future. May 25, 2014
Rated 4.0 out of 5.0 by Overall good, 2 disappointments. Was surprised and disappointed that the "complimentary" breakfast was limited to the omelet and only available if you bought a $2 orange juice. I thought it was a joke initially. My son is on a travel soccer team and we're on the road a lot and decided to try Holiday Inn; his two favorite things are the breakfasts and pool. The pool was great but the breakfast was a disappointment, enough that we would choose a different hotel with a normal complimentary continental breakfast next time. The food we did order was mediocre. We had dinner there one night, though, and the grilled steak salad and "blue" burger were very good. It is a nice hotel for the money we paid but we also noticed room service only made the beds and left fresh coffee. We were out of toilet paper and they did not put more in. I found the housekeeper at the other end of the hall and told her what happened and she just reached into her wagon and handed me two rolls of toilet paper, which seemed tacky. May 21, 2014
Rated 4.0 out of 5.0 by I LOVE HOLIDAY INN HOWEVER, this was not my best experience. I am a platinum member so HOLIDAY INN is pretty much the only place we stay when we are traveling. When we arrived to our room, the door wouldn't unlock, so I had to go back from the fourth floor....with all my luggage. Then, it would not open again....then it wouldn't open again. Then the ice bucket was dirty....several trips back and forth..The girl at the front desk told me that breakfast was free.....but it wasn't....That didn't make me happy.... But of course, I will be back....Holiday Inn has the BEST BEDS ANYWHERE!!! May 5, 2014
Rated 2.0 out of 5.0 by Room expectations Reserved what was thought to be a handicapted accessable room. While the room was large enough to move around, the bath was not the walk-in shower we had requested. The bath drain was stopped up. Clothes hook missing from back of bath room door. The shower chair in the bath room was filthy. The check-in staff was very helpful our expectations were not met. April 13, 2014
Rated 5.0 out of 5.0 by Great Hotel This hotel is wonderful. Staff is friendly and attentive, rooms neat and clean. I travel a lot with my job I stay here on every trip to Dothan, April 11, 2014
Rated 1.0 out of 5.0 by Beware incidentals charge! Made reservations a month in advance and made sure credit card balance would cover charges. Upon arrival, I was charged an "incidentals" charge that was half as much as the entire weeks stay. Needless to say this ruined a vacation as our plans were put on hold due to this non-advertised charge. Will never stay at any Holiday Inn again as I was told when I asked about this that it was a Holiday Inn policy to charge up front a set amount per day of the length of the reservation. This was not charged each day but up front for the entire stay. If my credit card company had not agreed to increase my limit I would have been stuck in Dothan without any money or means to get any while waiting for the charges to get reversed. I checked out the very next morning when I found out about the charge. Here it is days later and still no reverse on the charge. Still being insulted and used by Holiday Inn!!! Staff seemed to be amazed that I would object to such a high unadvertised charge. Maybe they are made of money but I'm sure not. As I said, this ruined my entire stay. I will never stay at another hotel like this again. Staff were very rude when I questioned the charge. April 9, 2014
Rated 1.0 out of 5.0 by Disappointed! I primarily always stay at Holiday inn (Express) hotels when on the road for business. I only stayed one night at this hotel, and I won't return! Upon check in, the staff took forever to get me checked in... and I had a reservation. My room had no toilet paper in it, and the refrigerator wasn't working. With the refrigerator not working, I went to get some ice just to find that not only the ice machine on my floor (4) was broken..... so was the ice machine on the 3rd floor. The following morning I was awoken to housekeeping knocking on my door.... I guess they don't know what that "do not disturb" sign means that was hanging on my door? It's pretty obvious that this hotel is poorly managed, and that's a shame for a relatively new Holiday Inn. April 7, 2014
Rated 5.0 out of 5.0 by Beautiful pool area Rooms were clean and comfortable Great customer service April 4, 2014
Rated 5.0 out of 5.0 by Restful room We really appreciate having a wonderful night sleep after traveling all day. I love the pillows marked firm & soft. We felt so rested without any back discomfort. Room was immaculate and decorated beautifully. April 3, 2014
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