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Rated 4.0 out of 5 by 36 reviewers.
Rated 5.0 out of 5.0 by Great Service Staff was excellent ,special thanks for F.O team ,breakfast was very good May 21, 2013
Rated 5.0 out of 5.0 by excellent staff and great facilities Our stay at Holiday Inn was a short albeit a memorable one.The staff were extremely polite and very helpful especially the concierges.The rooms were very comfortable and well maintained and there was complimentary wi fi. The breakfast buffet service was extensive and good with a variety to choose from. Another advantage was the proximity to the metro station.Overall would recommend holiday inn to the discerning traveller... May 21, 2013
Rated 4.0 out of 5.0 by Holiday Inn Downtown Dubai We arrived at the hotel at 5am and were not supposed to be checking in until that afternoon. The staff were great when we arrived and assured us that we will be able to check in as soon as our room is ready. That was at 7.30am. The room was clean and comfortable and had everything we needed. On the first night, it emerged that we were right above the nightclub. The music was very loud and did not stop until gone 4am. We asked to be moved the next day which we were and we couldn't hear the music at all after that. My only niggle is the cleaner took it upon himself to throw away a carrier bag that all my medication and magazines were in, mistaking it for rubbish!! May 21, 2013
Rated 5.0 out of 5.0 by It was Great Great team , Great services Thanks Million to Mr. Saad May 20, 2013
Rated 3.0 out of 5.0 by Bad experiance I spent one night at the hotel and faced a problem as a pipe in the bathroom got broken and my bathroom floor was full of water and when I called the reception asking to replace the room as it was almost 3 am and I need to catch a flight in the morning, he claimed that the hotel is fully booked and there is no other available room and he will send me the maintenance guy to solve the problem. I checked the website of the hotel while waiting for the maintenance man to come to fix my bathroom and found many rooms available. I called the reception again telling him that I found rooms on the website which is highlighting a problem either with the reception level of service or the website accuracy. Now I got my room replaced which is showing how the receptionist answered my call lack any level of proficiency that customers expect from Holiday inn brand. May 11, 2013
Rated 4.0 out of 5.0 by During my earlier stay, I requested for a harder bed. This time they put a piece of wood to make it hard! .it was very uncomfortable The good news is that the Hotel took my earlier request seriously & made efforts to make my stay comfortable, The bad news is that the execution (the wooden plank on the mattress to make the bed harder) was poor. But I will still compliment the staff because of the sensitivity with which they took the trouble to make my stay comfortable. May 2, 2013
Rated 5.0 out of 5.0 by Excellent staff We had better service than we expected, the staff was very professional, very friendly and extra attentive, would immediately go out of their way to attend to our needs. From the front desk to the gym and spa attendant, not to mention housekeeping, who were always looking for opportunities to provide us with their best service. It is an old facility, but very comfortable, very accessible to one of the main Downtown areas on Al Rigga Rd. we felt very safe, and comfortable there as we were on our 10 day 25th wedding anniversary vacation, it was the perfect location. Our stay was completely without complications. Thank you staff of Holiday Inn Dubai Downtown. May 1, 2013
Rated 5.0 out of 5.0 by Staff provide great service Staff allowed us to store our luggage in hotel while we went on an overnight safari. They accomodated us when we arrive early the next day before the allowable check in time I would recommend this hotel to my friends and relatives April 26, 2013
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