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Rated 3.9 out of 5 by 154 reviewers.
Rated 5.0 out of 5.0 by Great Service and Overall stay I enjoyed a lot my stay with the family in the hotel. Although the hotel was busy, but the service was great and the people was extremely friendly. I definitely recommend this hotel! February 8, 2014
Rated 3.0 out of 5.0 by second home, as always there are pros and cons when you call second home have to have patience and expect it to improve. excellent staff, overall very attentive. But bit old structure guess makes it tough to meet the top standards. taking a lot of extra effort from all the staff. keep it up! see you, soon. February 7, 2014
Rated 5.0 out of 5.0 by convenient location and great service convenient transportation: very close to metro station. convenent dinner: nice restaraunt close by Great staff at front dest greeted warmly and worked efficiently for both check-in and check out Need to improve: Breakfast is lower quality comparing with its higher price House keeping need improve: some forgot to leave any towels to the room or necessary soap or hair cap, but it depends who is on duty First night can not sleep well due to next door "big noise" for most of the night,but other nights are very quiet probably neighbour checked out February 5, 2014
Rated 1.0 out of 5.0 by Worst holiday inn experience The hotel is located in very crowded and old part of Dubai. the parking is very small and it is difficult to find a spot specially in the night. Although I arrived too late (around 2:30am) I have been told that the room was not ready, what I think is that they thought I'm not coming so they gave my room to someone else, and finally they gave me a room that they had to clean. The hotel is old, so the rooms. I don't recommend to stay here even for attractive rate. February 5, 2014
Rated 3.0 out of 5.0 整体一般 1. booking系统需要完善 2.酒店需要更新设施,特别是浴室,洗漱用品 3. 餐厅食物的种类比较少,从在餐厅用餐的人的数量可以看出,大家不愿意在酒店用餐 February 4, 2014
Rated 1.0 out of 5.0 by Room Condition This hotel had the oldest furniture I have seen in a Holiday Inn. February 3, 2014
Rated 1.0 out of 5.0 by hiii noisy, you will not be able to sleep , high noises due to disco February 1, 2014
Rated 5.0 out of 5.0 by Holiday Inn Dubai Excelentl, well located hotel. Super staff and good value for money. Handy to airport - 10 mins! January 31, 2014
Rated 5.0 out of 5.0 by Enjoy your holiday in Holiday inn I like it so much as I am in a holiday to go to disco and have fun, and most important thing is to enjoy dubai. so it good to be in this hotel as it is having all what I need and a very good location. Staff is very nice and help me a lot January 26, 2014
Rated 4.0 out of 5.0 by Comfortable bed good staff all over it was good stay nice staff the area is good around alregga street January 23, 2014
Rated 3.0 out of 5.0 by Confortable Bed I have stayed here previously and it is central with comfortable sleeping conditon. However, my recent stay was horrible. The hotel needs to decide if it is a hotel or a night club. the music was very loud both nights and despite a request to lower it....no response. We could not sleep till after 3am. This is not good when you have a 6.30am start for a long flight. Holiday Inn-this is a very bad show P. Delaney January 20, 2014
Rated 2.0 out of 5.0 by Tired hotel...... Many upgrades and modernisations required, especially to the air conditioning in the lobby which was continually attended to by maintenance staff but it never worked properly in the 3 weeks I was there. The roof top pool was unserviceable for the duration of my stay as the floor was being resurfaced. I was not notified of this when I booked the hotel so it was not good to find out the day after I arrived at the hotel that this would be the case. Corridors leading to rooms had a peculiar, rather unpleasant smell and were very warm! Breakfast wasn't brilliant but there was a good selection and the staff were helpful, if not a bit too quick to snatch your plate, cup or glass, or in fact anything else that you had just been eating or drinking from. The plates were snatched away before you had a chance to chew your last fork of food! Housekeeping staff were a credit to the hotel. My room was kept immaculate every day and the guys were very helpful. Well done. A lick of paint here and there, and a decent pool where you can swim in the evening instead of being banished from the area unless you wanted to drink and smoke! Franchised bars were awful! Not for me thanks. January 15, 2014
Rated 2.0 out of 5.0 by charged me twice. I reserved this room on or about 26 november 2013. This holiday inn put a hold on my credit card. After I stayed there on the 23rd of December I payed with the same credit card. They charged my the hold fee along with the room fee. I would like the hold fee reimbursed. I called the hotel on Jan 13, 2014 and spoke with a person at the front desk and he assured me he would address the person responsible for the credit card charges about this issue, with no results. I have stayed at this motel several times with great experiences. I will continue to stay there if this gets resolved. January 15, 2014
Rated 2.0 out of 5.0 by Not for Americans Its a long story but bottom line, I was treated with distaste when I visited the lounge. I will not stay nor will I recommend anyone stay here. January 11, 2014
Rated 3.0 out of 5.0 by Meh Everything was very ok at best. Nothing special. Room service wouldn't answer ever. Front desk wouldn't deliver items they promised. Called several times but never came through January 10, 2014
Rated 5.0 out of 5.0 by Great Stay, Great Staff, Great City.. Hotel is wonderful and so is the staff. Housekeeping kept everything in order in the room. January 9, 2014
Rated 5.0 out of 5.0 by good location, friendly staff good location, friendly staff, easy to access metro. breakfast is good and plenty January 6, 2014
Rated 5.0 out of 5.0 by comfortable clean and friendly We were met by friendly staff who were willing to help even though it was 4am. Room was comfortable and dark. Concierge was pleasant and very helpful. January 5, 2014
Rated 5.0 out of 5.0 by business visit to Dubai and Abu Dhabi - Dec13 Stayed at Holiday Inn Downtown, very well located, experienced and friendly staff. Value for money. All amenities in close proximity. January 5, 2014
Rated 4.0 out of 5.0 by Great location Booked this last minute, was hoping for point breaks or last-minute sale but it didn't work out. Great location near the subway and Al Rigga street (lots of shops/restaurants), can reasonably walk to the creek or even the gold souk. A nice way to end mid-east trip with the locals in the area, mall-ing it up, going to the souk, grabbing some juice, eating at local restaurants. They gave me an upgrade to executive suite and juice (Muslim country) as an IHG member, as well as checking in at 11am and out at 4pm!! Only detractors: toilet got slow/clogged at one point for a while; creepy guy on the next building over's rood blatantly staring at me while sunbathing on the roofdeck pool area (I was wearing reasonably conservative tank top/shorts). I covered up and went inside. Thought it would be ok to suntan but I guess not. December 16, 2013
Rated 5.0 out of 5.0 by SECOND HOME "REPEATING" ALL deserve Thumbs Up! from Manager Rafique - for personnel attention to Rajesh/Ramesh keeping room tidy to Bar& Room Service attendents MIA / KONAN & MAHESH and collegues for special attention (fresh GINGER TEA) Keep it up! December 11, 2013
Rated 5.0 out of 5.0 by very Good very good hotel, very good staff ,very nice Location,My second home in Dubai. December 6, 2013
Rated 3.0 out of 5.0 by Asia Service was oke, but on the departure day, we had paid for a breakfast pakage, they promised to give it early in the morning, but it was not there when we were leaving. December 4, 2013
Rated 5.0 out of 5.0 Overall Great Staff and Great Experience Great Hotel in a very accessible area of Dubai. Nice neighborhood conveniences. Great staff and excellent overall experience. Will definitely recommend to travelers to Dubai. November 19, 2013
Rated 5.0 out of 5.0 by Good Location The location of the hotel is nice, very near to lite shopping and mini markets, November 10, 2013
Rated 4.0 out of 5.0 by Quite enjoyable My wife and I stayed here on my Reward points. I had to insist that Breakfast WAS included as per my Platinum membership status and the advertisement of the hotel. We were very happy with the position of this location as it was most convenient for good eating establishments and the commuting by Train to most destinations of interest. We were allocated room 720, the room was quite comfortable and clean and the only thing we were a little disappointed with was the loud music late into the night. This wasn't too much of a problem as we didn't feel tired till around midnight. Be aware that this Hotel is situated In a back street and therefore there 'isn't a room with a view'. You can sunbathe comfortably on the roof around the pool. I believe this area is in need of updating a little, but as we didn't pay for our stay we weren't disappointed. HIGHLY RECOMMENDED is speaking to Anthony Joy the concierge on duty, he is very knowledgeable and so helpful and tries his very best to help you enjoy your stay and gives very good advice on surrounding restaurants. The internet was activated by a code obtained from reception, free to platinum members, however it took me four attempts and codes to access. Recommend buying a SILVER NOL CARD at the railway/tube station and you will enjoy Dubai as much as we did. Beware that there are 'LADIES DAYS' at the beach when men will be refused access to the beach, ask at Hotel for guidance, again ask JOY. We did see Holidayinn nearer the Emirates Mall, but we thought the location of this downtown site was much more convenient. The housekeeping staff were very attentive and provided ample supplies of tea/coffee/milk/water etc. November 10, 2013
Rated 1.0 out of 5.0 by Worest stay in ihg over Worest stay at dubai Thre is no upgrade to platinum membership No benfits to ihg rewards member Level of room is bad smell If any one open his room in my level i wonder if one open my room October 25, 2013
Rated 3.0 out of 5.0 by Beware, map is incorrect Hotel OK. Beware that map on Holiday Inn / IHG website is incorrect, showing this hotel to be 1 mile nearer to Downtown Deira than it actually is. Official map shows hotel near to Baniyas Metro Station, whereas hotel is in fact near Al Rigga Metro station. Good benefit of this hotel is its location close to the (excellent and cheap) Metro network. October 25, 2013
Rated 3.0 out of 5.0 by Friendly staff, good location, poor breakfast Stayed there 1 night, pretty good location (about 5 minutes walk to Metro Station Al Rigga). Everything like supermarket, shopping center, etc. in the near. Staff recognized me as IHG PRC/RC member during check-in, therefore welcome drink (very nice!). Room was clean, however not too spacious. Breakfast was poor, for me that was rather HI-EX and nothing comparable to another HI or Mercure. At that day my shower was broken but repaired within 1 hour. Pillow and mattress were very comfortable, furnitures are OK. No European Standard power plug in the room available (only three pins UK). AC was working very well (this is no.1# criteria in Dubai where daily temperature at night mostly > 35°C). The worst experience in this hotel is either I got downgraded from executive class room to tiny standard room or staff just didn't recognize the price I paid (loss value about 100 AED ~ 20 Euro or about 25 USD). I myself forgot to mention it since I never printed out a booking confirmation, supposing that they should have known it since it is a prepaid rate. I use to have a simple & 'paperless' travel - we're in the 21st century where everything can be done electronically. When I tried to explain that in the reception during check-out, one of the staff meant that executive and standard rooms are the same, and since the prepaid rate I paid was cheaper than the daily normal rate (of course...): no refund. Verdict: book the cheapest rate as possible (< 300 AED / night) or don't go for it and take the breakfast somewhere else. October 4, 2013
Rated 5.0 out of 5.0 by Excellent Service and Fantastic Location Recently returned from a 5 night break at this lovely hotel which was perfect throughout the stay . My wife arrived earlier than myself and was collected promptly by the Hotels transport cost 75EAD ($22) on entering the main reception you are greeted by valet who then helped with the bags .great service thank you to both valet staff working in the evenening and early morning when I arrived very professional and very helpfull. Check in was excellent and the the room was fantastic imaculate and well stocked , a grand double bed which was more than comfortable. The facilities in room included hairdryer, tea and coffee facilities flat screen TV and mini bar . good sized wardrobe with plenty of storage and complimentary bathrobes for stay . and good selection of complimentary toiletries . Food we had the room only option and this was excellent value however was offered complimentary breakfast for the duration of our stay as a platinum elite memeber, the food was good freshly prepared with a choice of fresh juices, fresh fruit , toast, a limited warm selection plus tea &coffee. service in restaurant was very good with plenty of cheerfull helpful staff who really looked after us. Spa we never tried tried the massage but it always seemed very popular Leisure the pool is small but big enough and was able to have cocktails brought to the poolside. Location couldnt get any better this hotel is very well situated located close to the Metro which we would highly recommend. Checking out was effortless we can honestly say all of the staff we met during our stay were consistenlty helpfull , friendly and proffessional . Room Tip: request higher room for better comfort and quietness. Thank you also to the General Manager SAAD who was brilliant and couldnt be any more helpfull. October 3, 2013
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