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Rated 3.9 out of 5 by 154 reviewers.
Rated 4.0 out of 5.0 by Friendly Service the hotel was convenient for travel as next to a major metro station and staff were very friendly and informative. September 12, 2013
Rated 5.0 out of 5.0 by Great Location and Value Highly recommend this hotel for an overnight or extended stay in Dubai. Friendly and helpful staff with a great desire for guest satisfaction. I will make this my hotel of choice for future trips to Dubai. September 11, 2013
Rated 4.0 out of 5.0 by Close to my office. Holiday Inn Al Rigga Street, Deira serves possibly the best breakfast in town! Their custom-prepared omelettes are out of this world & their service, superb. September 11, 2013
Rated 1.0 out of 5.0 by My experience Some of the workers are excellently good while some are racist and some do not value your status weather Gold or Platinum,I was shabbily treated and recently, precisely on the 2nd of September I requested for priority check in despite some staff appeal to the superior officer on duty, he was adamant that I would have to pay a sum,I had to leave for another where I was not a card member not to say a platinum member that i am,I was checked in promptly ,I have vouched not to have anything doing with holiday inn Al Rigga Downtown, again, it was a bad experience, they should learn from other countries like holiday inn Shifu Guangzhou china,holiday inn Ariel Llondon and others September 7, 2013
Rated 4.0 out of 5.0 by Nice spot to stay Downtown.... The hotel is well worth the affordable price for being downtown in Dubai. The hotel has many restaurants close by as well as active night life inside and out of the hotel. The hotel is great for someone into night life as I am. But, music for the nightclub inside the hotel may not be for everyone. September 5, 2013
Rated 2.0 out of 5.0 by Just fair Small room but clean. Stayed on the 4th floor and the music from the 1st floor was very loud until about 3am. Not relaxing. I have stayed in 7 different hotels in Dubai in the last two years and this is the most disappointing. September 2, 2013
Rated 4.0 out of 5.0 by Convenient for Downtown Dubai and Airport This place is ok,not outstanding though quite a few pluses,value,location,staff at reception and concierge are all excellent. Although only an overnight stay i thoroughly enjoyed my brief sojourn in UAE. Pool was a bit small but still usuable for lap swims September 2, 2013
Rated 4.0 out of 5.0 by Comfortable and Friendly Staff Rooms were nice and bed was very comfortable. Staff is very friendly and even remebered me from my last stay. Great value for being in Dubai September 2, 2013
Rated 5.0 out of 5.0 by The staff I always stay in this hotel when ever i am in dubia I always prefere to stay over there because the staff working over there are excellent they take good care of me. Special Neil duty manager and bell boy Mosin and other staff also. August 29, 2013
Rated 4.0 out of 5.0 by Problems with Noise Nice older hotel. The only problem was the late night disco that reverberated through the hotel. Sound attenuation to isolate this area of the building from guest attempting to rest would improve customer satisfaction. August 28, 2013
Rated 2.0 out of 5.0 by Not Up to Standard The location and value made this hotel the choice for my husband and I. However it was not long after checking in when a family of 8-10 people somehow were allowed to reside in one room next door to us. The children ran up and down the hall trying our doorknob a few times until finally we opened it and looked at them. There was no hotel security to take care of the issue and the staff were passive enough to allow it to happen. We got less than 2 hours of sleep that night with all the talking and running around from the folks next door to us. The situation should have been controlled by security- and no more than the max four people allowed in a room should have also been reinforced. All in all a terrible stay at a Holiday Inn- and as a Platinum member, I have stayed in several in various countries. August 16, 2013
Rated 5.0 out of 5.0 by Excellent hotel Generally speaking; a very comfortable hotel. The bed was extremely comfy, not mention the very clean, spacious and tidy room. The buffet breakfast was average but the standard of the rest of the hotel made up for this. I did not eat at the restaurant so unable to comment on that. Friendly and helpful staff. The hotel's proximity to the Metro is a definite advantage. The wi-fi was always on, unlike certain other establishments. I would strongly recommend this hotel to anyone who wishes to stay in Dubai. August 7, 2013
Rated 5.0 out of 5.0 by Excellent I really enjoyed my stay in the holiday inn down town Dubai i recommend it . July 15, 2013
Rated 5.0 out of 5.0 by Enjoying stay Hotel location is more than perfect and close to everything so you do not need to bother yourself and think about transportation . Room is comfortable and having all what I need but bathroom need a big renovation despite the fact of being clean and all is working properly. Good value for money. July 14, 2013
Rated 2.0 out of 5.0 by Old and run down This is not like the Holiday Inn in Abu Dhabi. This one is not clean, not spacious, and not place I would stay at again. They do not even offer free shuttle service to the airport so the value is poor as well. July 13, 2013
Rated 3.0 out of 5.0 by Old and smelly rooms I had visited this hotel before. But today it has grown old, the rooms are smelly, no toiletry, old towels,..... The selection for breakfast is terrible. I suggest you avoid this hotel July 5, 2013
Rated 1.0 out of 5.0 by bad place cigarette holes on the blankets and damaged fornitures. noise at night from the other rooms. my clothes had iron stains and my room number written with a pencil after the loundry service... July 3, 2013
Rated 5.0 out of 5.0 by Come to enjoy everything in Dubai Just enjoyed so much the stay and good service from all team inside the hotel, the different outlets providing a lot of fun and entertainment which make us stay every night in different place to have fun. The hotel is located in the old city center so it is surrounded by many shops, restaurants and malls where you can go by feet to try the night life there. The hotel is old but really well maintained and all things are working very well Sure I will be back again in this hotel as I can enjoy my stay with their warm welcome and good price. June 30, 2013
Rated 3.0 out of 5.0 by Bad experience Previously stayed in this hotel and previous residence was much better than this time Where I, attending to the hotel from the airport at nine pm I can not find one at the reception, where they found the porter And asked him to inform the employee in my presence he asked me identity and told me that he would check me in Have not been identified that I IHG rewards club I feel like this is not IHG group June 29, 2013
Rated 1.0 out of 5.0 by Review of the hotel The check-in was smooth and the staff were very friendly. The room was really pathetic and a very stinky bath. When you have just begun your bath, there is so much of leak from the tap that the entire bathroom gets filled with water and resembles a swimming pool. In-fact myself and my daughter considered having bath in our swimming costume. The bins are so outdated and supplements like house slippers, shaving and dental kits were provided just on the day of departure. We stayed there for four days. There is no safety locker in the rooms as well. However, all is not gloomy. The staff are very friendly and hospitable and the hotel is strategically located. I suggest that they re-construct the hotel. June 17, 2013
Rated 5.0 out of 5.0 by Great Service Staff was excellent ,special thanks for F.O team ,breakfast was very good May 21, 2013
Rated 5.0 out of 5.0 by excellent staff and great facilities Our stay at Holiday Inn was a short albeit a memorable one.The staff were extremely polite and very helpful especially the concierges.The rooms were very comfortable and well maintained and there was complimentary wi fi. The breakfast buffet service was extensive and good with a variety to choose from. Another advantage was the proximity to the metro station.Overall would recommend holiday inn to the discerning traveller... May 21, 2013
Rated 4.0 out of 5.0 by Holiday Inn Downtown Dubai We arrived at the hotel at 5am and were not supposed to be checking in until that afternoon. The staff were great when we arrived and assured us that we will be able to check in as soon as our room is ready. That was at 7.30am. The room was clean and comfortable and had everything we needed. On the first night, it emerged that we were right above the nightclub. The music was very loud and did not stop until gone 4am. We asked to be moved the next day which we were and we couldn't hear the music at all after that. My only niggle is the cleaner took it upon himself to throw away a carrier bag that all my medication and magazines were in, mistaking it for rubbish!! May 21, 2013
Rated 5.0 out of 5.0 by It was Great Great team , Great services Thanks Million to Mr. Saad May 20, 2013
Rated 3.0 out of 5.0 by Bad experiance I spent one night at the hotel and faced a problem as a pipe in the bathroom got broken and my bathroom floor was full of water and when I called the reception asking to replace the room as it was almost 3 am and I need to catch a flight in the morning, he claimed that the hotel is fully booked and there is no other available room and he will send me the maintenance guy to solve the problem. I checked the website of the hotel while waiting for the maintenance man to come to fix my bathroom and found many rooms available. I called the reception again telling him that I found rooms on the website which is highlighting a problem either with the reception level of service or the website accuracy. Now I got my room replaced which is showing how the receptionist answered my call lack any level of proficiency that customers expect from Holiday inn brand. May 11, 2013
Rated 4.0 out of 5.0 by During my earlier stay, I requested for a harder bed. This time they put a piece of wood to make it hard! .it was very uncomfortable The good news is that the Hotel took my earlier request seriously & made efforts to make my stay comfortable, The bad news is that the execution (the wooden plank on the mattress to make the bed harder) was poor. But I will still compliment the staff because of the sensitivity with which they took the trouble to make my stay comfortable. May 2, 2013
Rated 5.0 out of 5.0 by Excellent staff We had better service than we expected, the staff was very professional, very friendly and extra attentive, would immediately go out of their way to attend to our needs. From the front desk to the gym and spa attendant, not to mention housekeeping, who were always looking for opportunities to provide us with their best service. It is an old facility, but very comfortable, very accessible to one of the main Downtown areas on Al Rigga Rd. we felt very safe, and comfortable there as we were on our 10 day 25th wedding anniversary vacation, it was the perfect location. Our stay was completely without complications. Thank you staff of Holiday Inn Dubai Downtown. May 1, 2013
Rated 5.0 out of 5.0 by Staff provide great service Staff allowed us to store our luggage in hotel while we went on an overnight safari. They accomodated us when we arrive early the next day before the allowable check in time I would recommend this hotel to my friends and relatives April 26, 2013
Rated 4.0 out of 5.0 by Experience the comfort and relaxation in heart of Dubai I have really enjoied about the warm and polite Hotel stuffs and the level of respect which I received during my 6 days stay. April 19, 2013
Rated 4.0 out of 5.0 by downtown cafe First time in Dubai. I enjoyed my overall stay at the Holiday Inn, specifically the Downtown cafe , on my arrival i experienced issues with my phone. The gentleman who runs the cafe ( Ayham) , went out of his way to help me . Within 2 hours i had a phone that worked and was able to communicate locally for the rest of my trip . It was a great experience and that will always bring me back to the Holiday Inn , Al rigga. April 19, 2013
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