Rated 3.8 out of 5 by 234
Rated 5.0 out of 5.0 by AUHTJ Great service and response to guests
From welcoming me in to the hotel and all through the duration on the stay, the hotel staff were very helpful and welcoming to the point where they impressed me when I called to complain about not having hot water and in minutes an engineer came to solve the problem and they did.
April 17, 2015
Rated 5.0 out of 5.0 by PlatinumBizTraveler1 Best Hotel Staff in Dubai
This hotel had some of the best staff I have encountered in all my travels. We arrived early and they thried their best to accomodate us with an early check-in. Staff acknowledged my platinum status, and went above and beyond to ensure that we were satisfied with the service.
Upon arrival, we were asked to wait, since our room was not ready for early check-in, but soon after sitting down, Raj (customer service staff) offered us coffee, tea, and water. It seems that this hotel recognizes what it means to be a platinum member and their treatment made me feel welcomed, valued, and special.
I will make this my preferred hotel when I visit Dubai. it is a block away from the Al Rigga metro station, and extremely close to the airport as well - making it a convenient place to stay when needing a place that is conveniently located to the airport and the gold souk.
Hotel was undergoing renovations when I visited, but the warmth of the staff made up for the temporary appearance of the lobby.
April 13, 2015
Rated 4.0 out of 5.0 by Kurt D. Great Staff and Great Location
Clean, spacious room in the heart of the Deira section of Dubai. Walking distance from many shops, restaurants and the metro station. Staff was very attentive and sincere. Rooms are not the quietest and many other guests are booked there to party. There are three nightclubs on the premises so rooms nearby those may be prone to music, foot traffic. etc. Good value for the price. I'd stay there again for a visit but might opt to the Airport Holiday Inn Express location if returning for business purposes.
April 9, 2015