Rated 4.4 out of 5 by 74
Rated 5.0 out of 5.0 by Joneff Superb Hotel
My wife and I stayed here on a short break in October 2013 and would definitely come back.
The hotel itself is excellent, it is very modern and well appointed. The staff are superb and clearly take pride in the service they provide. Our bedroom was large and very comfortable.
The rooftop pool and gym were also very good, providing a great view of the Burj al Arab hotel. The bar and restaurants were very good especially the Thai restaurant which was excellent.
Location-wise, it is a 5-minute walk to the Mall of the Emirates and the a metro station. We liked the fact that we were away from the really built up parts of Dubai.
I stay in Holiday Inn hotels every week back in the UK and this one is the best I have stayed in to-date. I have absolutely no hesitation in recommending this hotel and we would definitely come back and stay here.
October 13, 2013
Rated 1.0 out of 5.0 by Khalidkab Good amenities but very weak duty management and service level
have stayed here for 5 nights and had 3 different rooms because different reasons.
At check-in, i was given a King bed room which was adjacent to the lifts which i refused and got a twin bed room instead due to non-availability of king bed rooms. The fromt desk staff promised that the day after, a king bed room will be available to me and i could then switch. The day after, i arrived at front desk and there was a different front desk staff who has told me that there is no king bed room available even though i was promised the same the day before (!) On my way to the lifts, i am called by the same frot desk employee whom after consultation with the duty manager has "'agreed'' to give me a king bed room.
I switched to the given room. The king bed room was on 1st floor and had a very strange layout #TV at the left side of the room not in front of the bed#. The night after check-in in this room and it was a friday evening, some noisy neighbours freshly checked in were making huge noise that was surely heard from the lobby and were more than 3 in the same room which is even contradictory with the terms and conditions that the hotel displays in the IHG website. I called the service center to complain and the lady told me that she will get in touch with the duty manager and come back to me. 1h later, no feedback. I decided to call again. Another service center employee who transferred my call to the duty manager for whom i explained that it was almost midnight and the neighbours are making huge noise. He responded to me by saying that i can change the room and i will be upgraded to a nicer room and that even if he speaks with the neighbours, there could be a chance that it does change nothing to the situation. I hate this kind of attitudes. This demonstrates simply that the hotel prefers not to deal with the issues upfront and prefers to let some people not respecting the rules living their moment in peace and having other people victims paying for this instead. I had 3 big suitcases that i had to rearrange again to change the room that was on the 4th floor. The room on the 4th floor had a modem or a receiver behing the TV which had a disturbing light when room is in dark!! This should also be fixed.
This goes without specifying the mistakes of minibar staff when settling bills onliging me to pay cash even though i had deposit at check-in or trying to empty my minibar when i changed to the 4th floor room pretexting that there was no deposit which was wrong as there was a deposit which is even greater than the whole value of the minibar items!
Housekeeping service could be improved in terms of timely execution as sometimes even though the room is empty the whole morning, the staff has not cleaned the room and will wait till i come back at lunch time to knock on the doors. I have not tried to put the clean my room card but in other hotels, this is not necessary if the room is empty for more than 3 hours. The housekeeping staff is also very talkative at early morning hours #8-9am# which can be very disturbing for people who want to sleep a bit more than usual.
The laudry service is ok and the concierge service is good.
September 26, 2013
Rated 4.0 out of 5.0 by ZG1983 Great Hotel, and Staff
This hotel is very nice, and the staff is absolutely great. I stay here many days a month for work, and the hotel staff is very gracious and helpful. The staff always is smiling and saying, "hi."
My only complaint: it would be nice to have wireless internet at the pool. The Holiday Inn Bur Dubai has pool WiFi, and it would be nice to see this hotel do the same.
September 4, 2013
Rated 4.0 out of 5.0 by Manni17 Comfortable hotel in good location
We stayed on our very first visit during recent times, Service and Stay were comfortable. Food was the highlight, flavors and taste was some thing to appreciate.
I have no doubt to recommend this one for vacation or business trip to Dubai city ,this hotel is most ideal both in location and facility wise.stone throw distance is Emirates mall , located between two metro train stations .
Staffs were courteous and helped us out of the way .
Plenty of car park Taxi stand in close vicinity
Arabic and Indian boutiques are adjacent to this hotel which made us to do extra shopping !
August 30, 2013
Rated 4.0 out of 5.0 by Monners03 Fantastic room and excellent service
We found our stay very comfortable with ample room in our 1 bedroom suite. The staff were very helpful and very fast to cater to our needs. Excellent location as close to metro and Mall of Emirates walking distance away. Overall a very pleasant experience and friendly staff. Would recommend to family and friends.
August 26, 2013
Rated 5.0 out of 5.0 by MrMister My favourite business location
Since the first days of this HI it is my favourite place to stay during my meetings in UAE.
Conveniently located to catch the major roads and highways.
Shopping and dining in-house or close by.
The staff is just excellent and friendly yet professional. It feels like visiting friends instead checking into a hotel.
August 25, 2013
Rated 5.0 out of 5.0 by s2nikki Great Service
I had a great experience here and would definitely stay here again. The staff were more than happy to help and it is in a great location with the Mall of Emirates just a couple of minutes walk as well as the train station. I got a free room upgrade and was impressed with how clean and comfortable the room was.
August 22, 2013
Rated 4.0 out of 5.0 Good
it was good ,but could be better
no fruit basket for members
August 21, 2013
Rated 5.0 out of 5.0 by Anya13 Great and friendly service
Our (me and my 1,5years daughter) short 2 day stay was very comfortable in Holiday Inn Al Barsha. We arrived very early at 6 am but there was no problem with early check in - I did requested it earlier though. Any requests made i.e.. power adapter, hairdryer or a cot - got very quickly without a hassle. Everyone in the hotel is very polite and friendly. The only disadvantage of this hotel would be the room although comfortable was very small, bathroom clean but the standard wasn't 4 star, however those are minor issues and I've enjoyed my stay there very much. Location is very convenient next to Emirates Mall and taxis are cheap to travel anywhere else.
August 21, 2013
Rated 5.0 out of 5.0 by Eddyech August visit
Feedback on my stay; the staff is excellent. They are very serviceable and friendly.
August 20, 2013
Rated 5.0 out of 5.0 by Zed99 Excellent staff and location
stayed here with wife and son got 1 bed ex suite staff at check in excellent aswell as housekeeping staff. Location good as short walk to emirates mall and metro station. Good selection of food shops around hotel. Only negative was that breakfast was not included. Recived free inroom wifi and free drinks vouchers so made up for breakfast. Also was able to check early which was a real bonus. Thanks holiday inn al barsha job well done.
August 16, 2013
Rated 4.0 out of 5.0 by Ahmedz Thanks
Realy was nice satying at this hotel any I'll come againe.
August 16, 2013
Rated 5.0 out of 5.0 by Mzungukop Excellent Location, Great service and friendly staff, very clean rooms.
My 3 day stay at the Holiday Inn was absolutely fantastic, from the moment I arrived to the moment I left. The room was ready as soon as I had arrived. The staff were extremely friendly and very helpful. I was happy to learn that the guy who brought my bags to the room was also Kenyan like me!! it was nice to indulge in some Swahili banter as soon as I had arrived! Felt like I was home! The room was very spacious and extremely clean. The upside of this hotel is its location. Very central, 5 minute walk to the mall of the emirates. It was too hot in July to walk across to the mall, so I used one of the taxi's outside the hotel. Again, no problems here, taxis were easy to get hold of and they didn't rip me off with their prices either! Due to its central location, the holiday inn is not far away from places like the Dubai Marina, Jumeirah Beach and the Dubai Mall (Burj).. 10 to 15 minutes drive max. Although I did not eat at the hotel, everything about this place was perfect!! This was my first time in Dubai and I know I made the right choice of hotel! I will definitely be staying at the Holiday Inn on my next visit to Dubai.
August 5, 2013
Rated 5.0 out of 5.0 by JodieJ Another great stay
Great service as usual. The staff make it feel like a home away from home. Everyone is very pleasant, welcoming, and friendly.
July 23, 2013
Rated 4.0 out of 5.0 by MD443 Nice Stay
Very nice accommodations with an attentive staff. This hotel is also in a great location, next to the mall of the Emirates.
July 15, 2013
Rated 5.0 out of 5.0 by KChud Excellent Staff
Extremely welcoming and helpful staff. Rooms are clean and comfortable. Well located. Perfect for a short stay in Dubai.
July 8, 2013
Rated 4.0 out of 5.0 by AtulB Lively Place
Place is always lively and buzzing. Staff is helpful & welcoming. That is the main reason I stay here most of the time I am in Dubai.
July 8, 2013
Rated 5.0 out of 5.0 by kpermata Best hotel in al barsha
The food is very good.
Good excellent service from the staff
July 4, 2013
Rated 5.0 out of 5.0 by Anders127 Excellent stay at this hotel
Service, comfort, staff, food all excellent. Nothing was too much trouble for the staff they were helpful and always had a happy face. Would stay again and my thanks for a great stay. Well done
June 18, 2013
Rated 5.0 out of 5.0 by wewash None
I don't have any theings, if I get any issues I'll inform you about this .
June 5, 2013
Rated 5.0 out of 5.0 by jalba Great Experience!
Better than any Holiday Inn in other countries. Comparable to the 5 star Intercontinental Hotels. Sushi Bar excellent.
May 21, 2013
Rated 5.0 out of 5.0 by graceandrob Staff service
This is the second time, but not the last time we have stayed at the Holiday Inn Al Barsha. The hotel is a nice hotel, well situated, but so are many hotels in Dubai. What makes it outstanding is the staff. From the minute we parked the car to the minute we left , the customer service was exceptional. We felt really special and it will certainly be our choice to stay in Dubai again. Congratulations to a truly outstanding team
May 18, 2013
Rated 4.0 out of 5.0 by KariemEgypt Super location and good value
Location beside Mall of Emirates is super great, also very near to Metro station making travel to other locations in the city super smooth
Reception staff are very helpful and really understand the Priority Club idea
If you are looking for a late morning wake-up be aware of two things 1) Curtains are not that blackout model 2) Housekeeping, Laundry guy, minibar guy, etc.. they just keep coming in endlessly, Make sure you have the don't disturb sign on the door before you sleep
May 15, 2013
Rated 5.0 out of 5.0 by Mirjam Great hotel
I stayed a couple of nights at Holiday Inn, Al Barsha during my business trip. This was my second time in this hotel and I will stay there next time. The service and facilties were great.
May 14, 2013
Rated 5.0 out of 5.0 by Zarzar Staff Hospitaliity
The Staff Hospitalility is excellent.
May 8, 2013
Rated 3.0 out of 5.0 by Hoba Great Staff & good location
* nice hotel with great & helpful staff.
* high prices according to service & value offered.
April 21, 2013
Rated 5.0 out of 5.0 by GermanG Excelente hotel
Altamente recomendable para una estancia placentera en Dubai.
Bien ubicado cerca del Mall of the Emirates, cerca de la autopista, del metro con conexión al downtown y otras partes de la ciudad y también cerca de Jumeirah.
El personal muy amable y servicial, todos muy atentos y cordiales. Desde el personal de la recepción, como los de limpieza, servicios y seguridad.
Como turistas, el personal del conserje y de turismo nos ayudaron realizando las gestiones para poder realizar actividades en Dubai, sin cuya ayuda nos hubiera resultado más difícil. Nos ayudaron mucho en ese sentido e hicieron nuestra estadía más confortable.
Muy rica la comida y buenos y completos desayunos.
Muy cuidado y limpio el hotel, al igual que las habitaciones muy cómodas.
Sin lugar a dudas, un lugar para volver.
April 18, 2013
Rated 3.0 out of 5.0 by texasjr OK hotel, reasonably priced near the Dubai metro and the Mall of the Emirates
I spent two nights on a business / leisure trip. This was this first time staying in this part of Dubai. Location was conveniently located in walking distance to the Mall of the Emirates as well as the DG Sharaf metro station. Very modern, clean hotel with all the amenities that one would expect for this level of Holiday Inn. I was recognized as a Priority Club member and was treated to a very nice fruit basket. The room was comfortable and sound proofing from the outside traffic was good, but the sound proofing from the on-site night club was not so good. I could hear the thumping of the night club well into the wee hours of the morning. This is OK, because it apparently has a very nice club, but it's not for everyone.
April 16, 2013
Rated 5.0 out of 5.0 by Ali786786 Excellent Service
I stayed at the hotel with my family for over a week and I must say the hotel staff were very friendly and always helpful.
The room was of decent size and the cleaniness was imaculate.
The hotel is close to Mall of Emirates and this was one of the reason why I stayed here.
April 15, 2013
Rated 5.0 out of 5.0 by Tmation61 Great Location
Great location next to Mall of the Emirates and close to Metro Station. We were upgraded to a suite which was very nice and it was also a quiet room.
Unfortunately they allow smoking nearly everywhere in the UAE which as a non smoker is very unpleasant. In the Hotel the Q bar wasn't too bad early on but the Mojhito bar was unacceptable.
The Indian restaurant was nice with a good choice of dishes and I would have liked to have tried the Thai restaurant which looked very good.
All the staff we encountered were very helpful and polite, there are also plenty of security personnel present which leads to a feeling of safety and security.
Roof top pool area and bar nice apart from the constant road noise
April 15, 2013