Rated 4.4 out of 5 by 540
Rated 4.0 out of 5.0 by potter62 Holiday Inn Al Barsha Dubai
Great value for money - great staff, good rooms, very clean and good all round value
June 16, 2016
Rated 5.0 out of 5.0 by 10803 Missing points
No platinum welcome points, and missing credit for a four nights stay.?
June 15, 2016
Rated 5.0 out of 5.0 by Chukky77 Great Service
Holiday Inn was the perfect hotel for our anniversary - great food, excellent customer service and close to the shopping mall --- will definitely recommend!
June 15, 2016
Rated 5.0 out of 5.0 by Karen1312 Fantastic
Arrived early at the hotel and only waited about a hour and we were given our room on waiting we were given a voucher for free coffee. Every member of staff we came into contact with was amazing very friendly and nothing was too much trouble. The breakfast was great there was loads to choose from.The hotel beds were very comfortable and the room we had very spacious. There is metro station about 5 mins walk away and the mall of emirates is also 5 mins walk away A great hotel would use a again.
June 12, 2016
Rated 5.0 out of 5.0 by On the go all the time Thank you
Once again, I would like to thank all staff for another enjoyable stay. Everything was perfect and it's just like my second home!
Well done and thank you!
June 12, 2016
Rated 5.0 out of 5.0 by PinkNewYear My Dubai Home Away From the Western Region of Abu Dhabi
Upon arrival the tall dark bellman remembered me from my previous stay. That was quite comforting. His customer service was impeccable. When I entered the hotel I was greeted appropriately and treated with the utmost customer care. Though he did not check me in, Younas greeted me, made sure I was welcomed and that I had everything I needed as an IHG guest. It was very warming. As an IHG cusomter my room was upgraded and I was able to relax and rest well. As I returned from my business meeting I realized I left my phone in the cab in which I traveled. The tall dark bellman and the gentleman at the check-in counter were instrumental in helping me reach the cab driver to get my phone back. The help was appreciated. Breakfast the following morning was fresh and delicious and I checked out with ease.
June 10, 2016
Rated 2.0 out of 5.0 by PinkNewYear Disappointing Visit This Time
Based on this particular visit I would not recommend this hotel to anyone. I've stayed at this hotel a few times this year, not to mention a couple of weekends in a row. Last weekend when I was at the hotel my stay was lovely. This time is was horrible. Mara, the lady that checked me in, wash not helpful at all. I did not receive an IHG welcome letter and I had to ask for the complimentary drink ticket for being an IHG member. Mara also did not give me information for logging onto the Internet. She was not attentive at all to me as a guest. The room I was placed in, 1906, would not allow me to connect to the Internet, which I needed to do prior to my business meeting. It was also a room that had a window facing the inside of the hotel. My room would not get dark when it was night time and time for sleep because the light from the lobby seeped into the room through the gaps on the sides of the drapery. I could also hear music from downstairs. This was very disappointing because I was scheduled to get up really early in the morning for a 10K event. There was black substance in the bathtub and mildew on the tiles that made the shower/tub area uncomfortable for me to use. There was an issue with my eating breakfast and the manager on duty, Tarak, was blunt, rude, offensive and expressed no customer care. If it were not for Younas (I think that is the manager's name that was there upon my checkout.), the tall dark bellman, and the other friendly staff at the hotel I would strongly consider not returning. Even so, if I check in and am treated as I was on this visit, that just may be the story. I will have to find another home away from the Abu Dhabi Western Region when I attend my meetings in Dubai.
June 10, 2016
Rated 5.0 out of 5.0 by Verified Reviewer feel like home
Every thing was perfect and up to our expectation and it`s not the first time for me in your hotel.
Thank you very much for your hospitality and keep the good work and see you soon.
June 9, 2016