Rated 4.5 out of 5 by 163
Rated 5.0 out of 5.0 by viji1983 Thanks for exceptional service
I have also provided a detailed update in the trip advisor. Here is a copy of that:We are family of 5 and stayed for 3 nights in 2 rooms. We left to Istanbul for 3 more days and came back for another night stay in Holiday Inn. Being month of Ramadan, the hotel was not fully packed. We were made to feel as exclusive special guest by all the personals in the hotel. Elaine, Alan, Gabriel, chris at the front desk and the cook who made special omelet are the ones I want to call out. I wanted the family especially my 2 boys(15 and 11 yr) to get acclimatized to Dubai. Initially, they were skeptical and towards the end didn't want to leave the city. We got upgraded to Exec suites and my wife was extremely happy. We survived the hot weather and visited pretty much most of the known location from Burj Khalifa to desert safari and even took a day trip to Abu Dhabi. Even though it is a ramadan time, there is a separate breakfast section and you can get the buffet. Lunch has to be ordered to the room. We are vegetarians and there is an Indian hotel close by called Arya which delivers Veg food. We booked desert safari through travel desk in hotel and got a very interesting driver who made the trip memorable for us. Metro is less than a quarter mile and station is called Burjman. We travelled on metro quite a bit even though taxi is not expensive. Hotel had storage and we left our big bags in their facility while on trip to Istanbul. This saved us quite a bit of money. If the hotel could put a shelter over the open pool on 4th floor, we would have used it. My daughter would wake up around 7 AM and it was too hot by that time to use the pool. Thanks holiday inn for a memorable trip and upgrading to exec suites which was amazing great rooms of 5 star quality. Thanks to Concierge for arranging the right van to take our bags to airport.
July 28, 2014
Rated 5.0 out of 5.0 by Irloskar Excellent Service
I stayed one night at the Bur Dubai. Checkin was fast and informative with information on all aspects of stay including internet. They arranged for the soccer World Cup in the bar which was terrific. Was given an upgrade to a large room, two televisions! Booked on website and was very reasonable for Dubai.
Would definitely return.
July 22, 2014
Rated 5.0 out of 5.0 by Kiran786 Best Hotel & Service Ever!
Such an amazing stay in April.. Loved it so much that I came back. Their service went above and beyond anything I expected, they really do recognise your status unlike other hotel brands. I can actually say their the best IHG hotel I have stayed at out of them all! Even the best I have stayed at in Dubai and I have stayed at mannnnnnyyyyy. Their hotel is beautiful, the staff are SO amazing! They resolve any issues without even being asked :) they made my flight back so relaxing as they cleared all my issues for me. Massive thanks to ALL of the staff there as they all contributed to it all. I can honestly say whether you're platinum or just a new guest you'll feel like royalty. Anyone coming Dubai I recommend this hotel 100% you will not regret it as this is the place I will be coming back to again and again? IHG should be proud of the service this hotel and team gives. If you guys are reading this, see you lot soon!
July 21, 2014
Rated 5.0 out of 5.0 by Hims Good Service and good Stay
Service quality excellent.
Breakfast not that good, but may be due to Ramadan it was arranged not in regular restaurant.
July 21, 2014
Rated 5.0 out of 5.0 by Schoeynz Great stay for family of four
We stayed for four nights in July. Our room was always clean, the staff were fantastic with both the adults and the kids (especially the kids!). The location to the Metro was also a huge bonus for us, as it was very hot outside and so we needed to be inside as much as possible. It was lovely to relax in the pool in the evenings. We really enjoyed our stay in this hotel and will happily re-book next time we are in Dubai.
July 20, 2014
Rated 5.0 out of 5.0 by NIDip-RRC Comfortable room and great service
Spacious bed room , great service and value for money stay
July 14, 2014
Rated 5.0 out of 5.0 by Mhd Iyad Excellent Room Service
Well satisfied and enjoyed staying during my stay. Good
July 12, 2014
Rated 5.0 out of 5.0 by Londonnertrav An Excellent family stay thanks the staff!
This was my second stay in a period of 2 weeks but this time I came back on a short family break. The staff clearly remembered me and Eleana (Hotel Experience Supervisor) was just amazing as she continuously made sure that my family was OK and made us feel at home and very comfortable. This hotel is great but the staff and herself made a big difference!
Thanks to everyone and specifically to Eleana!
I will definitely come back and would highly recommend this Hotel for your next stay in Dubai! :)
July 10, 2014