Rated 4.6 out of 5 by 198
Rated 5.0 out of 5.0 by Roberto, eng One of the best run Holiday Inn's I have stayed at
Mark A, the General Manager has put together an excellent team, no question about it. Quality shines through in every area. My only slight disappointment would be the changing facilities in the roof pool area where there was no soap or shampoo in either of the shower cubicles. That and the fact that there was no lighting that I could find made it somewhat difficulkt to change at night without leaving the cubicle door ajar.
That said, it has not put a dampener on my experience. I have to say that front office member of staff Eleana was a delight to have around. Her smile and efficient service when I needed photocopying done was refreshing. Nothing was too much trouble for her.
Cajetan Greeted me at check-in with a smile and recognised my Elite Status. After a long journey that was a real pleasure. A nice welcome gift of tasty treats met me in my room too, although I was somewhat tired to fully appreciate them at the time, I did enjoy them later.
Mohammad, one of the other Duty Managers recognised my Platinum status at departure in a way that I was very grateful for.
Monica, Mae and Thomas as well as their colleague Allan in the restaurant were all efficient, caring and smiling. Their manager Asitha took time to have conversations with me on several occasions which was pleasant. He gave me some tips for things to see and do which was a great help.
The bar staff (sorry I didn’t write all their names down) in the 2 Guineas pub were efficient and friendly. Prasanga, the sous chef in the restaurant clearly knows his trade as he was making sure everything was perfect.
I have to say that the food at both breakfast and lunch/dinner time was excellent. The quality, presentation and variety was to my 100% satisfaction. More than enough to keep even the heartiest of appetites satisfied I’d say.
Cleaning staff and bedroom staff ensured that everything was also prefect. No complaints at all. Water bottles were replenished daily.
And finally, I won’t forget the concierge staff who were always on hand with friendly advice.
No hesitation to recommend this property and all the team who make it what it is – excellent.
September 23, 2014
Rated 5.0 out of 5.0 by Z I 1960 Nice Hotel and very professional staff
Really enjoyed the hospitality and the comfort of the hotel. the Manager in duty was very professional, receptionist are extremely pleasant. One of the best experience.
September 20, 2014
Rated 5.0 out of 5.0 by MoMiBaTrier perfectly for our 2 day stop-over in Dubai
This was the perfect accommodation for our 2 day stop-over in Dubai while our 25 wedding anniversary journey to the Maldive Islands.
It is very central, 2 minutes from metro-Station, 15 minutes to Dubai-mall and Burj-Kalifa with Metro.
Very clean, very friendly and exerted stuff (very helpful in our case of absence of the booked tour-guide).
September 20, 2014
Rated 4.0 out of 5.0 by AlKaNo warm environment
it is a warm and friendly environment as if you know everybody there. They all take care about all your needs to make your stay comfortable.
September 19, 2014
Rated 5.0 out of 5.0 by SueO51 Great hotel
Have just returned from an eight day stay at Bur Dubai. Cannot praise the staff at the hotel highly enough. They were all friendly, polite and good at their jobs.Standards were very high re cleanliness and the food on offer was always varied and tasty, so plenty to choose from.
Would not hesitate to stay there again.
September 18, 2014
Rated 5.0 out of 5.0 by Harisree Relax in Dubai
Nice hotel... front office and customer service manager Ms. Elena were very kind, pleasing.....
September 18, 2014
Rated 5.0 out of 5.0 by Koolguy Excellent
Stayed here for 2 nights and as a platinum member was recognized and well received, thats why we choose IHG hotels :), the staff is the best in the hotel specially the front desk was checked in by Mr. Cajesten he made sure all was good i arrived quite early and he did accomodate me well the client service lady Ms. Elena is a reason why the client service should be there she always made sure all was ok and her guest service skills are perfect in problem solving.
I had a small incident which was very well looked after the Hotel and they really did care , Elena and also Mr. Alaa the duty manager and then the General Manager Mr. Mark Allaf all were very helpful, this is the reason why i want to stay in IHG hotels to see that they do care for platinum members and when there is a issue they do care and take it up and solve it,
Great going guys , you guys are great . Keep up the good work,
Thanks to Elena, Mark , Cajestan and Alaa.
September 17, 2014
Rated 5.0 out of 5.0 by DDG69 Really Enjoyed My Stay
My colleague and I recently stayed at the Bur Dubai facility, and everything was perfect. The staff were very attentive and friendly. We checked in about 4 hrs. early, and they were more than happy to accommodate us. When my door key didn't work, the duty manager personally recoded my key card. The exterior in not the most stylish due to the architecture, but they redesigned the entrances nicely, and once inside, the full 4 star rating shines through. The GM is very personable, and even threw a small party for IHG members where he and his staff attended and were eager to listen to suggestions, and drinks and finger foods were complimentary. The only downside is the location...not where in the city (because that is convenient) but because it is no longer visible from major cross streets. I will stay here again on my next Dubai stay and highly recommend this location.
September 17, 2014