Rated 4.5 out of 5 by 274
Rated 5.0 out of 5.0 by Epeefencer Excellent visit
Staff food and guest rooms are exceptional.
Health club not as nice as Dubai HOliday Inn.
January 28, 2015
Rated 2.0 out of 5.0 by BlueMark Disappointing
There is music to 3am, so if you want to sleep be aware.
January 27, 2015
Rated 3.0 out of 5.0 by Tinu india Sufficient Water not providing
Stay was very good but the hotel is not providing sufficient water for drinking two small bottels are not sufficientfor two persons for the whole say
January 26, 2015
Rated 2.0 out of 5.0 by PAD1970 No place for rest and not for business
I have never had to complain in all my years of being a IHG Platinum member. I decided to stay here as an IHG member for a recent return to the UAE for business.
The main issue I have is the lack of Customer Service and proactivity of the staff. As the hotel rates are quite high, the level of service is quite low.
One day I left a tip on my bed. I returned many hours later with the room unserviced and the tip gone. My room was serviced once I complained but the duty manager was unresponsive until I pushed as to why the tip was taken. A bottle of wine was offered for compensation. Unfortunately the wine would have been undelivered if I didn't call down nearly 2 hours later asking if it was ever going to arrive.
The next day my room was serviced. I then discovered that my laundry bag had been taken without my request (no form filled in). I complained and had the laundry bag returned. The assumption had been that I may have wanted it cleaned but they weren't sure. The took it 'just in case' and forgot to send me a letter. I had a very expensive work shirt in with the items and was glad to see it returned.
Pool and Steam/Sauna to a poor standard. Apparently you need to give them 30 minutes to allow the Steam/Sauna to warm up.
Cleaning the bathroom: bad odours from mop left in the bathroom after cleaning.
IHG Members Free Internet: have to submit form that charges you a 'fee' and then have it re-imbursed at check out. Not explained at check-in.
Basically, if your standard and expectations are low, then this hotel is for you. This is a 3 Star Hotel pretending to be 4 Star.
Left the hotel everyday feeling I couldn't trust the staff nor the management to respond to concerns. Also had to lock everything up to ensure that my goods were safe and not tampered with by staff.
January 25, 2015
Rated 4.0 out of 5.0 by Schreiti Overall Experience
yes it is not a bad place to stay for being in between all of Dubai. Make sure you get a room not directly over the night club or the indian club-otherwise you will be blasted out by the bass sound ungoing until very early morning.The service is great and staff is very attentive. We've had some bad experience but were compensated .
January 24, 2015
Rated 5.0 out of 5.0 by continent hopper Früher Check-in mit Zimmerupgrade
Von Rezeption wurde mir ein morgentlicher Check-in und gleichzeitig einem Zimmerupgrade gewährt. Nach langer Nachtreise war das sehr angenehm und die perfekte Vorbereitung für den laufenden Tag! Zimmer sehr sauber und geräumig. Concierge Dienst sehr hilfsbereit und kompetent, sowie ganze Personal sehr hilfsbereit und zuvorkommend ist. Kompliment!
January 24, 2015
Rated 2.0 out of 5.0 by Sanajy Noisy hotel
This is a good hotel with nice staff but the night club on the ground floor will keep you awake in the night. The vibrations from the music will continue to echo the entire night as the club closes around 3AM. I stayed there twice and tried different rooms, the problem always remains. Besides, if you are looking for a good breakfast, the menu is almost the same everyday even if the hotel staff will tell you that they change it everyday. It may be true that they change the menu a bit but the food tastes real bad. I will not be stayng there anymore mainly because of the noisy rooms but I must admit that I like their staff.
January 18, 2015
Rated 5.0 out of 5.0 by lito0819 Stay at Holiday Inn Bur Dubai
My experience at Holiday Inn Bur Dubai is worthy of apprecation from me. As a hotel standard, the services from the hotel staff is commendable, starting trom the concierge and the reception. The hotel security is also worhty of my praise, except for some security guards who does not acknowledge your presence.
January 18, 2015