Rated 4.5 out of 5 by 162
Rated 5.0 out of 5.0 by Irloskar Excellent Service
I stayed one night at the Bur Dubai. Checkin was fast and informative with information on all aspects of stay including internet. They arranged for the soccer World Cup in the bar which was terrific. Was given an upgrade to a large room, two televisions! Booked on website and was very reasonable for Dubai.
Would definitely return.
July 22, 2014
Rated 5.0 out of 5.0 by Kiran786 Best Hotel & Service Ever!
Such an amazing stay in April.. Loved it so much that I came back. Their service went above and beyond anything I expected, they really do recognise your status unlike other hotel brands. I can actually say their the best IHG hotel I have stayed at out of them all! Even the best I have stayed at in Dubai and I have stayed at mannnnnnyyyyy. Their hotel is beautiful, the staff are SO amazing! They resolve any issues without even being asked :) they made my flight back so relaxing as they cleared all my issues for me. Massive thanks to ALL of the staff there as they all contributed to it all. I can honestly say whether you're platinum or just a new guest you'll feel like royalty. Anyone coming Dubai I recommend this hotel 100% you will not regret it as this is the place I will be coming back to again and again? IHG should be proud of the service this hotel and team gives. If you guys are reading this, see you lot soon!
July 21, 2014
Rated 5.0 out of 5.0 by Hims Good Service and good Stay
Service quality excellent.
Breakfast not that good, but may be due to Ramadan it was arranged not in regular restaurant.
July 21, 2014
Rated 5.0 out of 5.0 by Schoeynz Great stay for family of four
We stayed for four nights in July. Our room was always clean, the staff were fantastic with both the adults and the kids (especially the kids!). The location to the Metro was also a huge bonus for us, as it was very hot outside and so we needed to be inside as much as possible. It was lovely to relax in the pool in the evenings. We really enjoyed our stay in this hotel and will happily re-book next time we are in Dubai.
July 20, 2014
Rated 5.0 out of 5.0 by NIDip-RRC Comfortable room and great service
Spacious bed room , great service and value for money stay
July 14, 2014
Rated 5.0 out of 5.0 by Mhd Iyad Excellent Room Service
Well satisfied and enjoyed staying during my stay. Good
July 12, 2014
Rated 5.0 out of 5.0 by Londonnertrav An Excellent family stay thanks the staff!
This was my second stay in a period of 2 weeks but this time I came back on a short family break. The staff clearly remembered me and Eleana (Hotel Experience Supervisor) was just amazing as she continuously made sure that my family was OK and made us feel at home and very comfortable. This hotel is great but the staff and herself made a big difference!
Thanks to everyone and specifically to Eleana!
I will definitely come back and would highly recommend this Hotel for your next stay in Dubai! :)
July 10, 2014
Rated 5.0 out of 5.0 by Londonnertrav A good stay and would recommend this place!
This is good hotel - well located next to a metro station and in a decent quiet area. I had a slight issue on my first night because of the noise of the club / disco which is just below the hotel! I called reception and they suggested that I move room to a different place of the hotel - quieter...
i wasn't too content about this experience but when I spoke to Eleana who is the Guest Experience Supervisor - she was so understanding of my situation and did an amazing job in making my stay better...
I would now definitely go back to this hotel - the customer service and staff are excellent!
July 10, 2014