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Rated 4.6 out of 5 by 207 reviewers.
Rated 5.0 out of 5.0 by Dubai stopover The staff at Holiday Inn BurDubai was the biggest plus point of our stay, this was complimented by good rooms and cleanliness which was excellent. I had requested for two interconnected rooms, which was provided for on the next day of our stay, which was understandable and good. The room cleanliness was very good, making the stay comfortable. The spread for breakfast was massive, but lacking in overall quality. I would definitely recommend this place for families. Thank you August 10, 2014
Rated 5.0 out of 5.0 by Hospitality practice WeI enjoyed our stay at the hotel, we spent 8 nights and we thank Holiday inn management Mr. Mark and the while staff of the hotel for their hospitality, which makes us feel at home. August 9, 2014
Rated 5.0 out of 5.0 Lovely staff Always ready and willing to assist. Happy and smiling. Always respectful. August 8, 2014
Rated 4.0 out of 5.0 by Great Staff The unique staffing that helped in every way possible, from the front desk, manager and all the staff. From my first arrival to my check out, someone was making sure I was taken care of. August 5, 2014
Rated 5.0 out of 5.0 by TREATED LIKE A KING !!! Have stayed in many hotels world wide but must say without hesitation that service and attention given by staff at Holiday Inn Bur Dubai surpassed all my expectations. From the moment we pulled up at the doors the experience has been amazing. Thanks for the great time... and we will be back .... August 5, 2014
Rated 5.0 out of 5.0 by Great Service One of the Holiday Inn hotel I would recommend staying in is Bur Dubai Embassy District...great service and very good staffs. August 3, 2014
Rated 5.0 out of 5.0 by Thanks for exceptional service I have also provided a detailed update in the trip advisor. Here is a copy of that:We are family of 5 and stayed for 3 nights in 2 rooms. We left to Istanbul for 3 more days and came back for another night stay in Holiday Inn. Being month of Ramadan, the hotel was not fully packed. We were made to feel as exclusive special guest by all the personals in the hotel. Elaine, Alan, Gabriel, chris at the front desk and the cook who made special omelet are the ones I want to call out. I wanted the family especially my 2 boys(15 and 11 yr) to get acclimatized to Dubai. Initially, they were skeptical and towards the end didn't want to leave the city. We got upgraded to Exec suites and my wife was extremely happy. We survived the hot weather and visited pretty much most of the known location from Burj Khalifa to desert safari and even took a day trip to Abu Dhabi. Even though it is a ramadan time, there is a separate breakfast section and you can get the buffet. Lunch has to be ordered to the room. We are vegetarians and there is an Indian hotel close by called Arya which delivers Veg food. We booked desert safari through travel desk in hotel and got a very interesting driver who made the trip memorable for us. Metro is less than a quarter mile and station is called Burjman. We travelled on metro quite a bit even though taxi is not expensive. Hotel had storage and we left our big bags in their facility while on trip to Istanbul. This saved us quite a bit of money. If the hotel could put a shelter over the open pool on 4th floor, we would have used it. My daughter would wake up around 7 AM and it was too hot by that time to use the pool. Thanks holiday inn for a memorable trip and upgrading to exec suites which was amazing great rooms of 5 star quality. Thanks to Concierge for arranging the right van to take our bags to airport. July 28, 2014
Rated 5.0 out of 5.0 by Excellent Service I stayed one night at the Bur Dubai. Checkin was fast and informative with information on all aspects of stay including internet. They arranged for the soccer World Cup in the bar which was terrific. Was given an upgrade to a large room, two televisions! Booked on website and was very reasonable for Dubai. Would definitely return. July 22, 2014
Rated 5.0 out of 5.0 by Best Hotel & Service Ever! Such an amazing stay in April.. Loved it so much that I came back. Their service went above and beyond anything I expected, they really do recognise your status unlike other hotel brands. I can actually say their the best IHG hotel I have stayed at out of them all! Even the best I have stayed at in Dubai and I have stayed at mannnnnnyyyyy. Their hotel is beautiful, the staff are SO amazing! They resolve any issues without even being asked :) they made my flight back so relaxing as they cleared all my issues for me. Massive thanks to ALL of the staff there as they all contributed to it all. I can honestly say whether you're platinum or just a new guest you'll feel like royalty. Anyone coming Dubai I recommend this hotel 100% you will not regret it as this is the place I will be coming back to again and again? IHG should be proud of the service this hotel and team gives. If you guys are reading this, see you lot soon! July 21, 2014
Rated 5.0 out of 5.0 by Good Service and good Stay Service quality excellent. Breakfast not that good, but may be due to Ramadan it was arranged not in regular restaurant. July 21, 2014
Rated 5.0 out of 5.0 by Great stay for family of four We stayed for four nights in July. Our room was always clean, the staff were fantastic with both the adults and the kids (especially the kids!). The location to the Metro was also a huge bonus for us, as it was very hot outside and so we needed to be inside as much as possible. It was lovely to relax in the pool in the evenings. We really enjoyed our stay in this hotel and will happily re-book next time we are in Dubai. July 20, 2014
Rated 5.0 out of 5.0 by Comfortable room and great service Spacious bed room , great service and value for money stay July 14, 2014
Rated 5.0 out of 5.0 by Excellent Room Service Well satisfied and enjoyed staying during my stay. Good July 12, 2014
Rated 5.0 out of 5.0 by An Excellent family stay thanks the staff! This was my second stay in a period of 2 weeks but this time I came back on a short family break. The staff clearly remembered me and Eleana (Hotel Experience Supervisor) was just amazing as she continuously made sure that my family was OK and made us feel at home and very comfortable. This hotel is great but the staff and herself made a big difference! Thanks to everyone and specifically to Eleana! I will definitely come back and would highly recommend this Hotel for your next stay in Dubai! :) July 10, 2014
Rated 5.0 out of 5.0 by A good stay and would recommend this place! This is good hotel - well located next to a metro station and in a decent quiet area. I had a slight issue on my first night because of the noise of the club / disco which is just below the hotel! I called reception and they suggested that I move room to a different place of the hotel - quieter... i wasn't too content about this experience but when I spoke to Eleana who is the Guest Experience Supervisor - she was so understanding of my situation and did an amazing job in making my stay better... I would now definitely go back to this hotel - the customer service and staff are excellent! July 10, 2014
Rated 5.0 out of 5.0 by My second home in Dubai I have always received the best service and accommodation at this Holiday Inn. Though this was a short stay due to traveling to other places, I almost feel like it is my second home. The staff just goes the extra mile and is very helpful when needed. The price is reasonable especially at this time of year in Dubai. As an Ambassador member, I received the added service and room upgrade, which I consider one of the best in the hotel business. The rooms are very clean, modern, and comfortable and the internet service is great. I always sleep well when staying here. Thank you again July 9, 2014
Rated 5.0 out of 5.0 by Best Staff Hotels are hotels. What makes the true difference between them is the staff. Your hotel staff at Bur Dubai faces massive challenges and always persevers. Friendly, helpfull, kind, honest, good at their jobs. I have never met a bad egg in that hotel!!! Applause to all! A special thanks to Miss Eliana(spelling) for all the help and assistance with our endless needs. July 8, 2014
Rated 5.0 out of 5.0 by Excellent Home Environment far from Home!! This property no doubt is one of the most comfortable properties I have ever stayed in travelling across the globe. This is my 12th country of travel and this hotel is the best amogst all stays i enjoyed in the past. Worth the money and value for money excellent service and fantastic July 5, 2014
Rated 4.0 out of 5.0 by Great Staff From the very moment we arrived the staff were super helpful with every need and concern. It's too bad the breakfast was not included--as it's pricey and hard to find breakfast food/restaurants nearby, especially during Ramadan in Dubai. The pool area is nice, but the pool itself didn't feel the cleanest. Had a marvelous stay and would gladly stay again. July 3, 2014
Rated 5.0 out of 5.0 by Great place to stay in Dubai Fantastic service and quality room as always at this wonderful hotel in Dubai Checked in early, no problem room was ready, and as I am a Platinum club member, I was upgraded to a lovely suite. The personal greeting for the the manager was a nice touch as was the complimentary airport transfer. Great selection for breakfast., gym equipment could do with a bit of an upgrade. Will be back again later this year July 2, 2014
Rated 5.0 out of 5.0 by Hotel in Dubai as a Dependable Place Its a Very dependable Hotel , I would always recommend it to my collouges and friends. You can depend on their staff which is very polite and courteous. July 1, 2014
Rated 4.0 out of 5.0 by Bar Atmosphere Why do you insist on having a great bar, excellent sport coverage and let people smoke in the bar. It ruins the whole presentation. Get rid of the smoke! June 30, 2014
Rated 5.0 out of 5.0 by Helpful Staff Our stay for two nights was memorable. The staff was really helpful. As we stayed with our daughter, the staff went an extra mile to help on our unusual needs. Regarding boiling feeder bottles etc... Also, staff kept calling us in case we need anything. Moreover, they upgraded us...that was surprise. The location is very good. In case somebody is planning a Big Bus tour this is the best place. Good luck... June 28, 2014
Rated 5.0 out of 5.0 by Great Hotel Staff Staff always is the main point to make difference very special thanks to mr.omar and mr.cajetan and francaies at the front desk. June 26, 2014
Rated 5.0 out of 5.0 Noise level high I asked for room away from noise and top floor but they gave me room on 2nd floor right above night club with Loud noise until 2 or 3 in the morning, service was good but place was too crowded. June 22, 2014
Rated 5.0 out of 5.0 by Extremely well client-oriented hotel management What makes a difference in this hotel is management's attitude to accommodate your needs. Had a great room upgrade (to suite), proper accomodation to watch World Cup games at late hours, and convenient checkout extension time for a late flight! Would definitely come back. June 22, 2014
Rated 5.0 out of 5.0 by One of the best Holiday Inn's around I stay at many hotels around numerous countries each year and this Holiday Inn is one of the best around. The staff is super from the moment I arrive until I have to check out. A very clean and comfortable hotel and they provide services that many more expensive hotels do not. A super great value and I will continue to stay at this hotel whenever I am in Dubai. It is always quiet, comfortable, and the food June 20, 2014
Rated 5.0 out of 5.0 by Another excellent stay Been staying here on and off for the past two years. Greeted by the porters when I arrived. Shani at reception had my registration card out and all I had to do was sign. Got a nice upgrade and a request I made was quickly granted. Checking out was painless and my car to take me to the airport was already waiting when I finished checking out. Excellent stay again! June 16, 2014
Rated 5.0 out of 5.0 by A Wonderful Stay Holiday Inn has become like a second home. Its apporpipiately located and staff at the restaurants and Reception are very good and try and help you in all possible manners. June 16, 2014
Rated 4.0 out of 5.0 by Expect nothing but the best Starting from the front office staff to the coffee house staff, they are all pleasant and helpful as always. The point of improvement is that the shop there never gives a invoice for Du recharge cards. Hence I am forced to walk a KM to get a Du card since my company will not reimburse if I don't have a bill. This issue has been raised to the shop owner in vain. If holiday inn can find a way to influence them, it would be very helpful to international travelers. June 14, 2014
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