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Rated 4.5 out of 5 by 195 reviewers.
Rated 5.0 out of 5.0 by Excellent Room Service Well satisfied and enjoyed staying during my stay. Good July 12, 2014
Rated 5.0 out of 5.0 by An Excellent family stay thanks the staff! This was my second stay in a period of 2 weeks but this time I came back on a short family break. The staff clearly remembered me and Eleana (Hotel Experience Supervisor) was just amazing as she continuously made sure that my family was OK and made us feel at home and very comfortable. This hotel is great but the staff and herself made a big difference! Thanks to everyone and specifically to Eleana! I will definitely come back and would highly recommend this Hotel for your next stay in Dubai! :) July 10, 2014
Rated 5.0 out of 5.0 by A good stay and would recommend this place! This is good hotel - well located next to a metro station and in a decent quiet area. I had a slight issue on my first night because of the noise of the club / disco which is just below the hotel! I called reception and they suggested that I move room to a different place of the hotel - quieter... i wasn't too content about this experience but when I spoke to Eleana who is the Guest Experience Supervisor - she was so understanding of my situation and did an amazing job in making my stay better... I would now definitely go back to this hotel - the customer service and staff are excellent! July 10, 2014
Rated 5.0 out of 5.0 by My second home in Dubai I have always received the best service and accommodation at this Holiday Inn. Though this was a short stay due to traveling to other places, I almost feel like it is my second home. The staff just goes the extra mile and is very helpful when needed. The price is reasonable especially at this time of year in Dubai. As an Ambassador member, I received the added service and room upgrade, which I consider one of the best in the hotel business. The rooms are very clean, modern, and comfortable and the internet service is great. I always sleep well when staying here. Thank you again July 9, 2014
Rated 5.0 out of 5.0 by Best Staff Hotels are hotels. What makes the true difference between them is the staff. Your hotel staff at Bur Dubai faces massive challenges and always persevers. Friendly, helpfull, kind, honest, good at their jobs. I have never met a bad egg in that hotel!!! Applause to all! A special thanks to Miss Eliana(spelling) for all the help and assistance with our endless needs. July 8, 2014
Rated 5.0 out of 5.0 by Excellent Home Environment far from Home!! This property no doubt is one of the most comfortable properties I have ever stayed in travelling across the globe. This is my 12th country of travel and this hotel is the best amogst all stays i enjoyed in the past. Worth the money and value for money excellent service and fantastic July 5, 2014
Rated 4.0 out of 5.0 by Great Staff From the very moment we arrived the staff were super helpful with every need and concern. It's too bad the breakfast was not included--as it's pricey and hard to find breakfast food/restaurants nearby, especially during Ramadan in Dubai. The pool area is nice, but the pool itself didn't feel the cleanest. Had a marvelous stay and would gladly stay again. July 3, 2014
Rated 5.0 out of 5.0 by Great place to stay in Dubai Fantastic service and quality room as always at this wonderful hotel in Dubai Checked in early, no problem room was ready, and as I am a Platinum club member, I was upgraded to a lovely suite. The personal greeting for the the manager was a nice touch as was the complimentary airport transfer. Great selection for breakfast., gym equipment could do with a bit of an upgrade. Will be back again later this year July 2, 2014
Rated 5.0 out of 5.0 by Hotel in Dubai as a Dependable Place Its a Very dependable Hotel , I would always recommend it to my collouges and friends. You can depend on their staff which is very polite and courteous. July 1, 2014
Rated 4.0 out of 5.0 by Bar Atmosphere Why do you insist on having a great bar, excellent sport coverage and let people smoke in the bar. It ruins the whole presentation. Get rid of the smoke! June 30, 2014
Rated 5.0 out of 5.0 by Helpful Staff Our stay for two nights was memorable. The staff was really helpful. As we stayed with our daughter, the staff went an extra mile to help on our unusual needs. Regarding boiling feeder bottles etc... Also, staff kept calling us in case we need anything. Moreover, they upgraded us...that was surprise. The location is very good. In case somebody is planning a Big Bus tour this is the best place. Good luck... June 28, 2014
Rated 5.0 out of 5.0 by Great Hotel Staff Staff always is the main point to make difference very special thanks to mr.omar and mr.cajetan and francaies at the front desk. June 26, 2014
Rated 5.0 out of 5.0 Noise level high I asked for room away from noise and top floor but they gave me room on 2nd floor right above night club with Loud noise until 2 or 3 in the morning, service was good but place was too crowded. June 22, 2014
Rated 5.0 out of 5.0 by Extremely well client-oriented hotel management What makes a difference in this hotel is management's attitude to accommodate your needs. Had a great room upgrade (to suite), proper accomodation to watch World Cup games at late hours, and convenient checkout extension time for a late flight! Would definitely come back. June 22, 2014
Rated 5.0 out of 5.0 by One of the best Holiday Inn's around I stay at many hotels around numerous countries each year and this Holiday Inn is one of the best around. The staff is super from the moment I arrive until I have to check out. A very clean and comfortable hotel and they provide services that many more expensive hotels do not. A super great value and I will continue to stay at this hotel whenever I am in Dubai. It is always quiet, comfortable, and the food June 20, 2014
Rated 5.0 out of 5.0 by Another excellent stay Been staying here on and off for the past two years. Greeted by the porters when I arrived. Shani at reception had my registration card out and all I had to do was sign. Got a nice upgrade and a request I made was quickly granted. Checking out was painless and my car to take me to the airport was already waiting when I finished checking out. Excellent stay again! June 16, 2014
Rated 5.0 out of 5.0 by A Wonderful Stay Holiday Inn has become like a second home. Its apporpipiately located and staff at the restaurants and Reception are very good and try and help you in all possible manners. June 16, 2014
Rated 4.0 out of 5.0 by Expect nothing but the best Starting from the front office staff to the coffee house staff, they are all pleasant and helpful as always. The point of improvement is that the shop there never gives a invoice for Du recharge cards. Hence I am forced to walk a KM to get a Du card since my company will not reimburse if I don't have a bill. This issue has been raised to the shop owner in vain. If holiday inn can find a way to influence them, it would be very helpful to international travelers. June 14, 2014
Rated 5.0 out of 5.0 by Awesome! Everything was clean and comfortable, and we ended up getting more out of the stay than we expected. The staff is extremely warm and receptive and the hotel itself is absolutely beautiful, nicer than any Holiday Inn I've ever seen. June 12, 2014
Rated 5.0 out of 5.0 by Great Hotel Staff and Services This hotel had an excellent room, large and comfortable. Jacuzzi tub large bathroom. Quick valet parking service and excellent meals. June 10, 2014
Rated 5.0 out of 5.0 by great service staff simple the best staff were the best anywhere we have stayed special mention of Alan,Michelle and Yaman thanks very much for making our stay one to remember for a long time. June 10, 2014
Rated 3.0 out of 5.0 by Internal Room too noisey Internal rooms overlook the atrium dining room and night club. Avoid booking these rooms as after 11.00 pm the noise will keep you awake June 9, 2014
Rated 5.0 out of 5.0 by Easy Access to major places in Dubai Excellent Service by the Hotel Staff. Facilities at hotel were good. Easy access to major sight seeing locations in Dubai. June 6, 2014
Rated 5.0 out of 5.0 by Great service , staff very cooperation Front desk service is very good and very helping nature. He is given me excellent service. May 23, 2014
Rated 4.0 out of 5.0 by Excellent Service worth the stay I had a wonderful experience at this hotel. The staff was so helpful, food was great with so much of variety we enjoyed our breakfast. The Manager in-charge went out of this way to help us out in storing our stuff and make us comfortable as our flight was in the evening and we had checked out on the morning. The front desk staff were so amazing very helpful and always ready to help. I will recommend each and every friend and family to stay at this hotel. May 23, 2014
Rated 5.0 out of 5.0 by HI Bur Dubai My stay was once again very satisfying. The room is comfortable and the staff is right there to assist you in anything you require. I would highly recommend this hotel over some of the so called five star in Dubai. The location is an added benefit as well. Close to the Metro as well as a center location in Bur Dubai area. An excellent mall nearby (Burjuman). An if you want a taxi one is there for you immediately. I'll sure I'll return to that hotel on my next visit. Thank you, all. - Dan May 22, 2014
Rated 4.0 out of 5.0 by I come again My experience is good and if i come again in Dubai i go in this hotel again. Only hotel equipment is little outdated and need renovation. With little renovation could be this hotel 5 star. May 21, 2014
Rated 5.0 out of 5.0 by Excellent Choice of Hotel This is my hotel of choice when I visit Dubai. The staff are excellent and very helpful. The hotel is nice and in an ideal location with easy access to the metro. I would strongly recommend this hotel May 19, 2014
Rated 3.0 out of 5.0 by Room & Staff service This hotel is dated and although I was greeted by a friendly staff member during check in I found the rest of the stay ordinary at best. Firstly no hot water for the shower , late night noise from the nearby nightclub and finally the insistence by the desk clerk basically continually asking me to answer survey questions at 6am in the morning while trying to check out. I hope the other IHG hotels in Dubai have rooms available for my next business visit. May 19, 2014
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