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Rated 4.6 out of 5 by 200 reviewers.
Rated 5.0 out of 5.0 by Excellent Service This was my first experience in any Holiday Inn Branch. First of all on reaching the room we found welcoming letter from the manager. My family was happy with me regarding the choice of Holiday Inn because of its location near the Metro Station. We enjoyed a lot during our five days stay especially my kids still talking about the hotel. Hotel staff was very welcoming . When we reached the hotel they asked how was our journey and they explained to us regarding the services which we can enjoy free like internet and breakfast. On one occasion staff came out of hotel to guide us the direction of metro station and on the other occasion they guide us how to walk towards Dubai Museum. If I will come again in Duabi, I will surely stay in the same hotel. November 2, 2013
Rated 5.0 out of 5.0 by Excellent Stay !!! Its a very good hotel at good location. Staff was very good and cooperative. They extended all the support during stay. Quality of Food of the hotel is very delicious. You need to go outside of hotel for this. Only thing I does not like is the Local Travel Service using this hotel. You can not trust this travel agent with service, commitment and price. Hotel management should look for the proper travel agent so they can enjoy the stay during the hotel. October 29, 2013
Rated 4.0 out of 5.0 by Excellent staff Great location - easy walking distance to metro station or convenient taxi ride to the sights we wanted to see. Our room was clean and spacious. The staff was truly excellent and went out of their way to make us welcome and accomodate our need for a late check-out. The only drawbacks were that the breakfast buffet was only average and the gym equipment was dated/worn. Overall, the Holiday Inn Bur Dubai was a great value. We were very pleased with our stay. October 29, 2013
Rated 5.0 out of 5.0 by Great Rooms The rooms were roomy and well appointed. Everyone was friendly and helpful. October 27, 2013
Rated 5.0 out of 5.0 by nothing like being family During check in we were great by name, to every time we walked by someone who knew us it was always by our name. The personnel at check in,( forgive me if I miss spell names. Christina, Rose and Eleanor) they were polite , cheerful and did everything the could to make us happy. Nothing like having a bar at pool side, and they have a great bartender there, Marvin! A fantastic person. The only draw back was breakfast, being seated at a table where a couple is already seated. October 21, 2013
Rated 5.0 out of 5.0 by Hloday inn Bur Dubai It was a very Excellent choice . Me and my family enjoyed that hotel very much October 19, 2013
Rated 5.0 out of 5.0 by Great Service !! Mr. Allaf I want to take the opportunity to first say hi! and also thanks for a wonderful weekend in Dubai. Your staff did an awesome job in taking care of me. The hotel is well maintain and the facilities and amenities are really good. I appreciate all your attentions and excellent service, it was a weekend to remember ! I'm definitely thinking of you guys for my next visit to Dubai, I felt like home and much better !!! Thanks one more time. Best Regards October 18, 2013
Rated 5.0 out of 5.0 by Most welcoming experience Staff at this hotel go out of their way to make you feel you are a very special guest. The room was beautifully appointed (I was lucky enough to be given an upgrade) and it was such a relaxing oasis after the hustle and bustle of the streets. This was one of the more memorable hotels amongst many. I would definitely recommend this hotel, and will be making it my hotel of choice in the future in Dubai. October 16, 2013
Rated 4.0 out of 5.0 by Convenient location and good smiling staff This hotel is located at a convenient location making it very easy to commute. When taxi's are difficult to find the station is just 3 mins away. Both green and red services trains are accessible from the nearby Burjaman station. The friendly staff at reception , concierge and also at the restaurants made my stay more comfortable. Buffet spread is good, however the quality of INDIAN food needs to be improved. I look forward to coming back to this place during my next trip. with regards Palaniappan.M October 14, 2013
Rated 5.0 out of 5.0 by Favorite Hotel My recent stay at the Holiday Inn Bur Dubai was very comfortable and peaceful. As a Gold Elite IHG member, the welcome and great service I received from the Front Desk staff (especially Omar and Cajetan, ), Concierge Staff, Room Service, Housekeeping,...such warm and homely atmosphere. I will highly recommend this hotel to friends/co-workers. I definitely look forward to my future stays with in this hotel. Hope to see you soon October 13, 2013
Rated 5.0 out of 5.0 by Great location, Excellent Service This hotel is in a great location in the embassy district of Dubai. Just five minutes walk to the Burjuman metro station. IHG club elite members are recognised with room upgrades and extended check out times. I recommend this hotel as my first choice when staying in Dubai. October 11, 2013
Rated 5.0 out of 5.0 by very clean and standards are maintained Staff were very friendly and accommodated us whenever needed. They made us feel most welcome and comfortable The location was very convenient. The rooms are very clean and comfortable. I highly recommend this hotel and would definitely stay there again when i visit Dubai. Maybe the Wifi could be made available to guest free of charge. September 29, 2013
Rated 5.0 out of 5.0 by BEST HOTEL STAY YET- 10 OUT OF 10 Well, i have stayed in some IHG hotels over the last few years, but this beats them all hands down. From the moment we walked in to the moment we left, the staff were professional and very attentive. Nothing was too much bother for them. My platinum status was recognised, and a room upgrade to a suite was offered, which was excellent. Complimentary fresh fruit delivered to the room shortly after arrival was also a welcome gesture. Breakfast was good, with a variety of choices to suit all tastes and nationalities. The hotel is less than a five minute walk to the Metro, then 4 stops down the line to the Dubai Mall, so well located. I will return to Dubai again, and will definately stay at this hotel. Thank you to all the staff. ( i do have two observations, 1.perhaps additional sun loungers at the pool area? We never had an issue obtaining one, but several guests did. 2. The Guineas bar is very smoky, which meant we only visited it once, which was a shame, as it was a nice place to sit and have a pint of beer at the end of the day. Unfortunately due to the smoke we left our drinks.) September 29, 2013
Rated 4.0 out of 5.0 by radspillai The room was comfortable, bed and sofa to our expectation. The bathroom was clean and big. But food was not that great. The breakfast spread was good but the taste was not upto the mark. September 22, 2013
Rated 4.0 out of 5.0 by Nice and comfortable hotel All the staff was very nice and the hospitality was there. The hotel has a very good location and the bed was also comfortable. I recommand this hotel for a stay in Dubaï. I've done it twice and I will come back the next time. Just the swimming pool to repair and put much more light. September 21, 2013
Rated 3.0 out of 5.0 by value for money Noisy environment. The night club and the function rooms could do with a sound proof. September 18, 2013
Rated 4.0 out of 5.0 by GOOD HOTEL The hotel is generally liked. good service, friendly staff, comfortable rooms. Indian cuisine is a little embarrassed, but it's not for everybody. I would like to add a transfer in any mall. Like the buffet, which was organized by our hotel management. Of the minuses I would like to point out that we were given a smoking room without asking whether we smoke. Well, I would like to get a room upgrade, as a member of Prioriti Club! September 4, 2013
Rated 4.0 out of 5.0 by comforatable and great service Good refurbished hotel. Reminiscence of classic Bur Dubai September 3, 2013
Rated 4.0 out of 5.0 by Staff are friendly This hotel is close to the Metro station. The staff are very friendly and helpful. September 2, 2013
Rated 5.0 out of 5.0 by Nothing was too much trouble I've been a Platinum rewards member for any years and the service I experienced at the Holiday Inn Bur Dubai was up there with the best. Our room was spotless, service impeccable and the staff extremely friendly. As the title says, nothing was too much trouble. In terms of location, the hotel is only a short walk from the Dubai Metro and Dubai Creek. Particular thanks to Mr Millic and all staff. Sadly my ability to retain Platimum status has been restricted due to the relaunch and associated changes to the rewards programme. This is now causing me to revisit plans for future accommodation (both work and pleasure) - very sad. Nonetheless, this is the first review I've ever taken the time to write after many years as a loyal customer; this speaks volumes. August 27, 2013
Rated 4.0 out of 5.0 by Very Nice Stay Although the rooms are fairly spartan (and the bathtub needed to be replaced/relined), they are comfortable and clean. The staff is very helpful, friendly, and attentive. The fitness center was better than the average hotel facility. Good access to metro and mall (plenty of restaurants in the area). I would recommend this a a less-pricy alternative to the Dubai experience. August 21, 2013
Rated 2.0 out of 5.0 by August 2013 We arrived at the hotel early morning and had requested an early check in. Despite this no room was immediately available. The receptionist was very polite and was doing her best to serve us despite being on her own most of the time we were waiting. Eventually a manager appeared and apologised for the delay and kindly offered us a drink and the chance to have a complimentary breakfast. When we got our room it was not prepared for three people so we had to spend time asking for an extra bed towels etc. Again without prompting I received an invitation from the duty manager to have dinner in the restaurant. We accepted and had food that was left from a buffet that had been out for a couple of hours the choice and quality was not great but we appreciated the gesture. The only other issue we experienced was the noise levels in the room due to the window being attached to the attruim where noise from the restaurant three floors below carried into our room. Overall the hotel is adequate for a short stay with the staff being very helpful and accommodating . Improvements should be made to the quality and choice of the food and more communication between the staff would also result in better customer service August 21, 2013
Rated 5.0 out of 5.0 by A wonderful stay....AGAIN! After a tiring long day that started running around the streets of Dar-es-salaam for some last-minute shopping, maneuvering through the busy roads to get to the airport, a cumbersome check-in and immigration formalities, a 6 hour flight and a further 2 hours sorting the luggage and taxis.....the last thing we needed was a hassled check-in at the hotel - BUT the welcome we received, made me feel like I was back home. The warmth and friendliness of the Front Desk staff brought a much needed smile back on our faces. The check-in was handled efficiently and within no time we were taken to our room - A suite. Well-decorated and spacious room. EVERYTHING about the stay was just fantastic! The room, the bed, the room service, house-keeping, Concierge, Manager(s) on duty and other staff were extremely helpful. The breakfast was delicious - a variety of cuisine, fruits and juices served with a smile. The location, right next to Burjuman Centre in the heart of Bur Dubai was an added bonus. Although we weren't affected by it, heard one guest of complaining of some noise from the Indian Night Club at the hotel. Definitely recommend this hotel and looking forward to stay there again during my next visit to Dubai! August 20, 2013
Rated 5.0 out of 5.0 by good stay I thank all the staff for the warm reception and flexibility in dealing Comfortable hotel All staff working on guest comfort August 15, 2013
Rated 4.0 out of 5.0 by American or European Good Place To Stay Excellent location. Staff very professional. Close to tram and good restaurants. Embassies all very close. August 15, 2013
Rated 5.0 out of 5.0 by Great location The Bur Dubai Holiday Inn has a great location right near the metro, the staff were all very helpful and the manager Kosala Amarasena went out of his way to make our stay the best possible. The rooms were extremely comfortable, the facilities good overall value very good. July 25, 2013
Rated 5.0 out of 5.0 by Good service Pros: Polite and kind stuff. Location near the Burjuman Mall and the Metro. Good delicate and healthy breakfast. July 22, 2013
Rated 5.0 out of 5.0 by Awesome Stay My recent stay at the Holiday Inn Bur Dubai was very comfortable and peaceful. As a Platinum Elite IHG member, the welcome and great service I received from the Front Desk staff (especially Eleana and Casetan, hi guys), Concierge Staff, Room Service, Housekeeping, and Bartender were great...such warm and homely atmosphere. I will highly recommend this hotel to friends/co-workers. I definitely look forward to my future stays with you guys. P.S. I'm definitely rooting for you guys to become #1 in the Middle East! *happyface* #Satisfied Platinum Elite IHG Member July 19, 2013
Rated 2.0 out of 5.0 by Inefficient Staff The Hotel is nicely located and has all the amenities that one would like in the brand it represents. However, the staff services leave much to be desired. Call from the Rooms are invariably not answered by the Operator or the Reception, or answered very late (maybe they operate a very lean staff). It takes a long time for something that you ask for to be delivered to your room, provided the staff has not forgotten your order in the first place. My Drop the Airport did not turn up in-spite of reminding the Concierge in advance. Disappointing experience only because of the staff. July 10, 2013
Rated 5.0 out of 5.0 by Wonderful hotel Excellent customer service. Lovely pool deck to relax. Great location right by the metro. Only disappoint was the food...could be better June 30, 2013
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