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Rated 4.6 out of 5 by 223 reviewers.
Rated 5.0 out of 5.0 by Exceptional service It is a relative "small" hotel for Dubai and Holiday Inn, which makes it a lot more friendly and personable. It is now my hotel of choice when staying in Dubai. It is walking distance to the Metro and The Bur Jurman shopping centre. January 27, 2014
Rated 5.0 out of 5.0 by Great place to stay from experienced Dubai visitor Very clean rooms, quiet which is imperative to a restful stay and great food and friendly staff. I would recommend this highly as Ihave been staying in Dubai several times each year since 2004. January 27, 2014
Rated 5.0 out of 5.0 by great experience for the whole family Again we really enjoyed our New Year's vacation stay here and felt already a little bit like home. - Known facility, known faces. If it would be possible this hotel would get from us 7 of 5 points ;-) It's simply not comparable to other good Holiday Inns we already visited. A nice building with nice interior at a "strategic good" place for Dubai tourists: * no 5 min to the subway * no 5 min to shopping mall (currently partly under construction) * across main street an Indian offers fresh juices and shakes - don't miss that! * usually no problem to catch a taxi * just some steps to the Creek But the largest treasure of that hotel is its staff. All of them true kindly, helpful and always open minded for guest's needs and wishes. They make you feel they wait for a chance to support you and do this always with a true kind smile. In stressy situations (e.g. rush hour at breakfast) all of them co-operate independing of any rank to ensure well-being of the guests. Management and staff gave their very best to make also this time our stay an unforgetable one. - Many thanks! We are sure to stay here again also our next time in DXB. January 13, 2014
Rated 5.0 out of 5.0 by Fabulous service always Have always had fantastic personalized service by the staff. Always genuine and proactive, I would like all holiday inn hotels to follow their example. January 12, 2014
Rated 5.0 out of 5.0 by Not for the first time here - and for sure not for the last ! It's always a pleasure for me and my family to come back to this home far away from home and to meet again the staff members, most of them we know already for some years. All of them (from all departments as well as of all ranks) seem to like their job from the bottom of the heart. - So the guest gets the feeling to be really welcome here and to be an estimated individual and not just one room number among others. At our arrival everything was well prepared and our room preferences were perfectly met - special thanks to Mr.Omar! All the small and larger requests during our stay were solved very fast and the solutions they found were mostly more helpful and comfortable than expected. This way to treat the guests is the way to get really satisfied guests who will always like to come back with pleasure. - As we do. A good example for many other hotels ... Many thanks to the whole HI Bur Dubai team for making our stay a memorable New Year holidays vacation ! January 12, 2014
Rated 5.0 out of 5.0 by Excellent service I stayed in this hotel for 4 nights with my friend. I had a great time. IHG Manager Ellen and Amr were very kind. I had 24 hrs free internet service whereas in Dubai most of the hotels charge for the net service....... January 12, 2014
Rated 5.0 out of 5.0 by great experience staying at Holiday Inn Bur Dubai We stayed with parents and a toddler in two rooms for five nights from 30th Dec '13 to 4th Jan '14. We had a great experience, especially the extra attention provided by the staff, despite the hotel being fully booked at that time. The staff was kind to accommodate our request for two adjacent rooms in a quite area (noisy rooms can a much bigger nuisance with a small toddler!!). In addition, they threw in complementary benefits - free breakfast and a high tea occassionaly - for our stay, since they could not provide us a room upgrade (both me and my wife are Platinum members)... breakfast spread was decent, we esp like that it has 3-4 Indian vegetarian items and masala tea - as parents could eat limited other items.. hotel cleaniness, staff courtesies were generally par for a 4-5 * hotel.. January 9, 2014
Rated 5.0 out of 5.0 by Very friendly and helpfull staff ! My wife and myself had very nice days at this hotel. What I want to point out is the excellent service and the always very friendly and helpfull staff. Very comfortable room ( I got an upgrade). Good variety for breakfast and also her staff was really taking care. Overall an outstanding hotel within the Holiday Inn Chain. January 8, 2014
Rated 4.0 out of 5.0 by Good and friendly service My family stayed for 5 nights in Dec 2013 in 2 adjoining rooms. Check-in was slightly slow as 1 room was still being readied but we were well attended to with a welcome juice while waiting. Rooms were clean and well maintained. Staff were friendly. Breakfast was good and in particular Mr. Yamen provided excellent and friendly service for breakfast during our stay. There were also small gestures such as a Christmas cake as we stayed over Christmas. Overall a good and memorable stay. January 2, 2014
Rated 5.0 out of 5.0 COME AS YOU ARE Stayed at this hotel with my family for 4 nights and had a great time. The staff were attentive and the rooms alloted to us were spacious. Good number of TV channels kept the children and us occupied while we were resting. On Monday, the GM invited all the Platinum members to a private cocktail part on the rooftop pool. We met with the management at the party who asked what further improvements can be made from me and also from my Children. Great people. December 27, 2013
Rated 5.0 out of 5.0 by Great Service - the family loved it I visited the hotel at the end of the year with my family. We really loved it for : 1- I was recognised for being a platinum member and was given an option for upgrade and i had to pickthe rooms( great touch never happen to me before to be given an option) . 2- The hotel team are very friendly and very service oriented and will help you in any request with a nice smile and a wiliness to help. 3- The room were clean and great sleeping quality. 4- Got fruit baskets when arriving. 5- Location is good near a tube (subway - metro) station, around 5 min walk. 6- The pool is basic. 7- Breakfast is good quality. 8- I used my reward points and i find the value for the point was great. A great hotel to stay in for active families that like to explore Dubai city.The kids loved it specially when we arrived late on Christmas eve and we found free cake in the room. December 27, 2013
Rated 4.0 out of 5.0 by Pampered All the hotel staff were excellent in looking after your needs and always smiling and welcoming. I was really pampered by entire crew. A big thank you. December 24, 2013
Rated 5.0 out of 5.0 by The best in value and service I have stayed here several times over the last few years when I visit Dubai. Excellent staff that truly takes care of their customers. The manager was personally involved to ensure that everything was going well during my stay. For Rewards Members the upgrades are the best and the new breakfast for members is a nice change though the regular breakfast dining is also very good. I highly recommend this hotel and I will be continuing to stay during my trips to Dubai. December 24, 2013
Rated 5.0 out of 5.0 by Second Stay at Holiday Inn Bur Dubai This was my second stay at this hotel. It is centrally located near the Burjuman Metro Station. I was received with a warm welcome as an IHG Rewards Club member upon arrival with a quick Check-in and upgraded to an Executive Suite with free Wi-Fi and Breakfast. Upon reaching the room i found a welcome back letter from the General Manager. The room was excellent with luxurious sofas, In room tea/coffee making facility, a very comfortable king bed and pillows. I had the buffet breakfast which was very appealing. It had many choices. However the food tasted dry. I believe the hot weather was the reason. Overall, the hotel is very clean, well maintained with good amenities and facilities. A very comfortable and peaceful stay with excellent service by all the staff December 14, 2013
Rated 5.0 out of 5.0 by Excellent service I stayed here with friends for five days in early December. We were delighted and impressed with the welcome we received from the staff and their kind attention throughout our stay. The room was comfortable and well serviced, the air conditioning worked well and we got a good night's sleep. Breakfast was relaxed with a plentiful selection of options including freshly squeezed orange juice. Internet was available throughout the hotel including by the pool and the gym is well equipped and not busy. The hotel is well placed for access to the airport, visiting sights and in the City, and taxis are always available and very reasonably priced for getting across town. The hotel provides a courtesy bus daily to the Jumeira beach where a swim in the sea is highly recommended. The staff were able to provide helpful information to all our requests. Many thanks to all staff for our relaxing visit - we will certainly choose to stay here on our next visit to Dubai. December 14, 2013
Rated 5.0 out of 5.0 by Excellent Service in Breakfast area Staff in the Breakfast area are excellent. They looked after me with Fresh Orange Juice and very helpful. December 6, 2013
Rated 5.0 out of 5.0 by Another great stay The holiday inn Bur Dubai is my home away from home in Dubai. I always get warmly welcomed when I arrive by everybody - from reception to the concierge and to the people in the restaurant. Not far from the subway, taxis are easily available, comfortable and clean room, what more can I ask for? December 5, 2013
Rated 4.0 out of 5.0 by Pro: great staff. Contra: make sure to have a quiet room A great place to stay. Close to anything - city center, airport, metro, shopping areas. The staff is highly motivated and friendly. Overall a place with a certain home-feeling for travellers. That's what I personally like about HI. Negative experience though to have room which is located above a discotheque - four floors below the room. It was almost impossible to sleep well. Nothing against fun and music. For everything there should be a time though. At 4am my sleep as a business traveller is most required. Besides that - anytime again. In a different room. Special thanks to Michelle and Frances. Ambition, dedication and positive attitude towards customers and work finally have names. December 1, 2013
Rated 5.0 out of 5.0 by 物超所值 1、前台的服务很好;大厅有星巴克; 2、房间舒适、干净; 3、餐厅饮食一般; 4、位置不错,离地铁站很近。 November 26, 2013
Rated 5.0 out of 5.0 Business in Dubai This is the second time in Dubai visiting this Hotel. The best experience is with the personnel attitude since everybody tries to help you. Rooms and air conditioning is also excelent. November 10, 2013
Rated 4.0 out of 5.0 by Great Service Great Service,Staff and atmosphere. To be recommended. November 4, 2013
Rated 5.0 out of 5.0 by Value for Money Location is perfect and the hotel is up to high standard. November 3, 2013
Rated 5.0 out of 5.0 by Excellent This was a great place, treated exceptionally well by the staff. Thanks! November 3, 2013
Rated 5.0 out of 5.0 by Excellent Service This was my first experience in any Holiday Inn Branch. First of all on reaching the room we found welcoming letter from the manager. My family was happy with me regarding the choice of Holiday Inn because of its location near the Metro Station. We enjoyed a lot during our five days stay especially my kids still talking about the hotel. Hotel staff was very welcoming . When we reached the hotel they asked how was our journey and they explained to us regarding the services which we can enjoy free like internet and breakfast. On one occasion staff came out of hotel to guide us the direction of metro station and on the other occasion they guide us how to walk towards Dubai Museum. If I will come again in Duabi, I will surely stay in the same hotel. November 2, 2013
Rated 5.0 out of 5.0 by Excellent Stay !!! Its a very good hotel at good location. Staff was very good and cooperative. They extended all the support during stay. Quality of Food of the hotel is very delicious. You need to go outside of hotel for this. Only thing I does not like is the Local Travel Service using this hotel. You can not trust this travel agent with service, commitment and price. Hotel management should look for the proper travel agent so they can enjoy the stay during the hotel. October 29, 2013
Rated 4.0 out of 5.0 by Excellent staff Great location - easy walking distance to metro station or convenient taxi ride to the sights we wanted to see. Our room was clean and spacious. The staff was truly excellent and went out of their way to make us welcome and accomodate our need for a late check-out. The only drawbacks were that the breakfast buffet was only average and the gym equipment was dated/worn. Overall, the Holiday Inn Bur Dubai was a great value. We were very pleased with our stay. October 29, 2013
Rated 5.0 out of 5.0 by Great Rooms The rooms were roomy and well appointed. Everyone was friendly and helpful. October 27, 2013
Rated 5.0 out of 5.0 by nothing like being family During check in we were great by name, to every time we walked by someone who knew us it was always by our name. The personnel at check in,( forgive me if I miss spell names. Christina, Rose and Eleanor) they were polite , cheerful and did everything the could to make us happy. Nothing like having a bar at pool side, and they have a great bartender there, Marvin! A fantastic person. The only draw back was breakfast, being seated at a table where a couple is already seated. October 21, 2013
Rated 5.0 out of 5.0 by Hloday inn Bur Dubai It was a very Excellent choice . Me and my family enjoyed that hotel very much October 19, 2013
Rated 5.0 out of 5.0 by Great Service !! Mr. Allaf I want to take the opportunity to first say hi! and also thanks for a wonderful weekend in Dubai. Your staff did an awesome job in taking care of me. The hotel is well maintain and the facilities and amenities are really good. I appreciate all your attentions and excellent service, it was a weekend to remember ! I'm definitely thinking of you guys for my next visit to Dubai, I felt like home and much better !!! Thanks one more time. Best Regards October 18, 2013
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