Rated 4.7 out of 5 by 168
Rated 5.0 out of 5.0 by Almaskari Staying in crown plaza festival city Dubai
Thank you for the wonderful service and comfortable staying . I will defiantly be a regular customer . Rooms are stunning and clean . Food is delicious atmosphere clean . Looking forwarded to have a membership that I get my points in my regular visit. Thank you team of crown plaza Dubai
May 21, 2014
Rated 5.0 out of 5.0 by RichardAndorra Consistently good.
This can easily become my favourite CP property. The quality of the hotel in terms of staff, venues, furnishings, reminds of what you find in some InterContinental hotels around the world.
Not quite sure how they do it but even the doorman upon my arrival greeted me with a hearty “welcome back”. Staff at reception appeared to recognize me and – surprise – greeted me by name! You will notice your Ambassador membership recognized in print, upon check-in and whenever calling someone. Have not seen this to such a degree at any other IHG property.
This is a follow-up review to one made two months ago. Quality, cleanliness and friendliness of staff as good as before.
This time I made use of the recreational facilities. There are a number of pools and areas you can make use of. If you are looking for a calmer and quieter location I would recommend staying by the pool at the Crowne Plaza whereas the larger pool area nearer the InterContinental seemed to attract more families with children. The staff at the pool very friendly, very helpful and attentive. As soon as new guests arrived they jumped to help accommodate them.
Everything went well this stay with one mishap in getting a pool order for fresh cut fruit mixed up. It was handled exceptionally well by the assistant Manager of the restaurant (apologies for not noting the name) and rectified quickly along with two complimentary fruit punch drinks. While this may seem rather trivial, the response was not. The cost to the hotel for such a solution is negligible and makes you feel truly appreciated as a guest. It becomes apparent that the staff at this hotel are genuinely interested in making sure you’re happy.
Will be back this coming weekend.
May 14, 2014
Rated 5.0 out of 5.0 by Lumberjack Simply Phenominal
Perhaps the best Crowne Plaza and IHG property I've ever had the pleasure of staying in. Only a 5 minute taxi ride from the airport. I was quite pleased with the professionalism and helpfulness of the staff. The room was very well appointed with numerous amenities, and was very clean and tidy. I arrived very late, but enjoyed one of the great beers on tap and had a fantastic night's sleep. Make sure you enjoy breakfast on the veranda before you go.
All in all, a truly remarkable hotel; I highly recommend it and look forward to the next time I pass through Dubai.
April 29, 2014
Rated 5.0 out of 5.0 by Michnigg Great Service and very comfortable Rooms
We were staying already many times in the Festival City Hotels, always great, especeially the hospitality we highly appreciate.
April 26, 2014
Rated 5.0 out of 5.0 by Sioc Excellent stay
Truly enjoyed our first visit to Dubai and stay the Crowne Plaza Festival City in Dubai. Hotel is very well located and has excellent facilities. Will recommend to other travelers.
March 31, 2014
Rated 5.0 out of 5.0 by Doctor380 What a great first time visit
I normally stay at the Intercontinental Festival City but as they were full due to the Dubai Races they suggested I try the Crowne Plaza , next door ,and I am so delighted I did. From the moment I booked nothing was too much trouble for the staff and they immediately acknowledged me as a RA and upgraded me to a suite with complimentary breakfast as well. Also as I was arriving early at 8am I did worry that the room would not be available for an early check-in but they had it ready and waiting. And it was definitely worth it! The bed was fantastic and they had even left a beautiful pillow spray which helped me sleep and smelt devine. I definitely will stay here again even if the IC has my normal room available.
March 31, 2014
Rated 5.0 out of 5.0 by Matthew B. Beautiful Hotel
Great hotel with a great view. I enjoyed my stay and the staff was fabulous.
March 17, 2014
Rated 5.0 out of 5.0 by Bashar Festival City
Very Happy with Hotel and Staff. Special recognition for the reception staff (Faye).
March 13, 2014
Rated 4.0 out of 5.0 by Garry68 Peaceful Business Hotel
The best thing about this hotel is that you will notice just how well insulated the hotel rooms are once you are inside of the room. It's such a peaceful and quiet place to stay in Dubai.
Location is great if you are a business traveller staying with your partner because they can walk through into the Festival City shopping centre without having to step outside.
March 9, 2014
Rated 2.0 out of 5.0 by Adulrahman alssaggaf Not recognize as club member
Poor staff reception staying at hotel from 10 to 14 feb 2014
March 3, 2014
Rated 2.0 out of 5.0 by Mik75 Fine hotel but technical issues
An LED in the ceiling of my room switched on at 2am and woke me up, after which I could not sleep anymore. Also, the reading light next to the bed seemed to have a mind of its own and switched back on. Mentioned these issues to the front desk in the morning and they sent a technician. Reading light issue was fixed, but LED problem persisted on woke me up once more. Over all the hotel is fine, but this issue caused me significant lack of sleep. I'm a regular in this hotel and a Gold IHG member. I have been staying in the hotel 2-3 times per year over the past 5 years. Would have expected a better room.
February 23, 2014
Rated 4.0 out of 5.0 by WDB198 Discreet but attentive
My visit coincided with a busy period at Festival City, and both the CP and the Intecontinental next door were very full. I was still impressed by the friendliness and attitude of the staff, and never had to wait long for attention.
My corner room on the 10th floor was beautifully appointed, with superb views across the Creek and along the waterfront. I noticed no noise from the corridor, and the heavy curtains did a good job of keeping out the morning sun until I wanted to be awake- just the thing after a late-evening arrival.
My one gripe about the room concerns the lighting: there's plenty of it, but the control panel by the bed was unfathomably complicated, so I found it impossible to select the one light I actually wanted on or off.
Otherwise, a pleasant stay in a well-equipped hotel that I'd be happy to visit again.
February 21, 2014
Rated 5.0 out of 5.0 by alamer great staff
spent a night in the hotel, and it was really something,
a great welcoming and upgrade at the reception,
rooms with a very nice view not mentioning how clean and comfortable the rooms are.
the concierge Lorenz was a great help with an always real smile on his face, thanks.
just the location is not really that good but the taxis tariff are acceptable
February 12, 2014
Rated 4.0 out of 5.0 by dranda Club facilities
The hotel is fine, well located and the staff are very welcoming however Non Club facilities is a big turn off for me as a platinum business traveller with respect to returning to your hotel.
January 28, 2014
Rated 5.0 out of 5.0 by MarwanS Recommended
Very nice hotel and good location, next to Dubai festival shopping mall. Very good and fast internet connection and a great warm welcome at the beginning and during the whole stay. The service is great, I was totally satisfied with my stay. I would recommend it to friends.
January 28, 2014
Rated 5.0 out of 5.0 by bobk9 Staff through out the hotel is proffesional and very friendly.
My experience was very good. I have stayed here before and always found the staff and factiliy very good. But I have noticed in the past year the staff has become even more attentive and friend to any requrest or interaction. My congradultions to the the organization
January 27, 2014
Rated 4.0 out of 5.0 by ApprenticeTraveler Beautiful View on the Water
The view from my room was excellent. Overlooking the water and the Dubai skyline was a site to capture. The staff was friendly and courteous. The only thing I didn't like was that when I tried to extend my stay for an extra day, all rooms were all suddenly booked. Even when I looked up availability on IHGs website it showed that rooms were available, however, the cost per night had doubled. Other than that, it was a wonderful and relaxing vacation.
January 23, 2014
Rated 5.0 out of 5.0 by geoffy Great Hotel
2nd visit to this Hotel and still as good as the 1st.
Good location handy to airport.
Great Hard Rock next door.
January 18, 2014
Rated 5.0 out of 5.0 by Alghamo Excellant hotel and quite
I loved the hotel becuse its very away from noise of dubai and helpful staff and freindly
January 17, 2014
Rated 5.0 out of 5.0 Great Place to stay in Dubai
Crowne Plaza Festival City Dubai is now on top of my list as a favorite place to stay. The room was very comfortable. Location wise it is one of the best with being attached to the Festival City Mall. No need to take a taxi to go to a mall. Good dining options. Only area for improvement is vegetarian options in breakfast.
January 15, 2014
Rated 4.0 out of 5.0 by Dolphine Great Location with Spacious rooms
Great location in steps of shopping and other services. Rooms spacious even for sharing among the friends. Staff responded quickly with guest needs. Belgium Cafe (Pub) served excellent food, and overall service in Cafe was great.
January 15, 2014
Rated 5.0 out of 5.0 by Marwan302 Great experience
Nice staff and great service. They welcomed me very wam
And I like the location so much
January 10, 2014
Rated 3.0 out of 5.0 by Dd1567 Nice break
We stay at this hotel often and were very much looking forward to returning - all be it for a couple of days at the end of our trip.
Very disappointing experience this time which is a real shame. Checkin was poor and service by the pool extremely poor had to wait in excess of 1.5 hours for a club sandwich. When it arrived only appeared so had to wait another 45 minutes for 2 to come.
Only minor but important when they affect such a brief stay when the idea is to relax at the end of your trip before heading home.
We will stay agin because we do like it but just hope service standards improve to the high standard they used to be.
January 10, 2014
Rated 5.0 out of 5.0 by Brianthurman Excellent Hotel
What can I say about this hotel , the best Crowne plaza I've ever stopped in , the staff are superb so polite and very helpful from the cleaner to the duty manager , the BBC had the best Stella I've ever had , and you can't go wrong where ever you go from the Mall to the water taxi outside on the creek , thank you for making my stay so memorable and we will definitely be back next year .
January 9, 2014
Rated 5.0 out of 5.0 by Marwan302 Great service
Actually the hotel are improving a lot on their service
January 8, 2014
Rated 5.0 out of 5.0 by mizuto Great service, good location, reasonable
I stayed on 13Dec, 4 nights.
It was my first visit in Dubai, even in Middle East.
this hotel is near from Dubai International Airport and connect with InterContinental Hotel.
Good poor and nice Gym and nice Breakfast on 5th floor.
At front, there is some Date Palm and Arabic Coffee and Water.
Every time I ask to reception about where to go, how to get there,
He suggest me to good tourist attraction.
And also, I did running every morning, and one of staff was talking me every time. So, I feel comfortable despite I was alone.
January 6, 2014
Rated 5.0 out of 5.0 by KINGDAVID WONDERFUL NEW YEAR HOLIDAY
I had one of the most spectacular hotel experiences at the Crowne Plaza Festival City, as a IHG Platinum member I can say for a fact that this hotel is the model of what we expect when we book to stay at any IHG hotel brand. I am totally blown away!
Kudos to the team
January 5, 2014
Rated 5.0 out of 5.0 by Benoit An excellent stay in Dubai
I was very happy to spend some days in Dubai. My stay in the Crown Plaza was again a pleasure. The staff was very helpful and the quality of the service was as usual at a high standard. I will for sure recommand the Crown Plaza Festival City. Near the airport and next to Festival City shopping mall.
January 5, 2014
Rated 5.0 out of 5.0 by pdeshays Crowne Plaza Dubaï festival City
We have been on holidays in Intercont and Crown plaza hotels just close together...Our stay in Crown Plaza was fantastic!!! Great services, very kind staff...Nothing to say except "Bravo" and "Thank you"!!!
January 3, 2014
Rated 5.0 out of 5.0 by Sean M. Favourite hotel in Dubai
I have stayed at the Crowne Plaza Festival City about a dozen times now and it has never failed to deliver a consistent high standard of service. The property excels with its modern facilities, helpful staff, great location and spectacular views over the creek. Definitely my preferred choice of hotel when visiting Dubai.
December 30, 2013