Rated 3.7 out of 5 by 104
Rated 1.0 out of 5.0 by Jodie8470 Holiday Inn Safa Park - Book elsewhere
As a Platinum member with IHG, I was extremely disappointed with this hotel. The main reason I booked here was because my usual choice of Holiday Inn Al Barsha was completely booked and I also thought that this would help me with completing some of the items as part of the "Big Win" promotion. What a mistake.
First the good things about the hotel: Free parking underground the hotel; surprisingly decent meal from the limited dinner menu (chicken with vegetables).
Bad things about the hotel:
Poor check in experience - no recognition of Platinum status, no complimentary upgrade of room (in fact was told there is only one kind of room in the entire hotel - even though the website states there is a Executive Club room and Suites); even though I gave my card no recording of the stay toward points.
Limited choice for breakfast - I stayed here 10 days and the only difference in the limited spread was either boiled egg or some kind of orange scrambled egg mixture. Even over the weekend, it was the exact same. Also, no option of any kind of room service, however you could take a tray back to your room. No one even served coffee or tea.
Dirty - Staying in the hotel for so long, you see things. Like the same pieces of food/fabric/rubbish in the hallways for the entire stay. The soap dispenser in the bathroom was leaking some kind of brown goo (rusty soapy water from the dispenser) and even though I wrote a note to housekeeping to clean it, they didn't. How can you miss a brown stain running down the wall into a puddle on the floor?
No newspaper - While it is a small thing, it is nice to read what is happening in the town you are staying in, and considering we are right next door to Gulf News, I surprised you can't get that newspaper.
Rude Manager - there seemed to be a mixup with my departure date. Instead of contacting me or my company during normal working hours the entire day, he rings the room at 11:35 pm and demands payment. When I told him that I did not have enough cash, he insinuated that I should get out of the room. I told him that I was leaving at 5:30 am and that the company would send a check over in the morning when they pick up the vehicle. He then demanded to confirm this with someone in the company so he then called our Administration Manager at 11:50pm. What a mess! Especially since I filled in the contact information with all of my details. There was also no note under the door when I returned that evening stating there was a problem.
Not close to any kind of amenity - if you don't have a car, you need to take a taxi to get to anything. There are no restaurants or supermarkets even close to the hotel.
No shampoo or conditioner in the bathroom - only showercap and a general bottle of body wash. Very sad.
Overall, I will never stay in this hotel again. Too bad as I was hoping it was going to be a nice change to be on the other side of town for a change. Never again, if Holiday Inn Al Barsha is full, I will look for another brand. Not like there is a shortage in Dubai.
December 16, 2013
Rated 4.0 out of 5.0 by Orlan Good Experience
Exellent staff personel
They help guest about all kind of doubts
The place is good to can take main streets
December 14, 2013
Rated 5.0 out of 5.0 by migo15 Nice Vacation
I booked this hotel for two night late check out the best experience staff are great small dinning room one bar but its ok not an issue
we will get back to this hotel once again
December 12, 2013
Rated 5.0 out of 5.0 by Loay999 Great staff and great hotel
The staff working at the hotel are very kind and respectful , doing their job exactly as it should be. The rooms are clean, comfortable and occupied with everything the guest might need. To sum up, Everything was perfect and i recommend this hotel to everyone.
December 9, 2013
Rated 5.0 out of 5.0 by PADBURY 5 STAR SERVICE.
COULD NOT FAULT THIS HOTEL. EVERYTHING WAS SPOT ON. THEY WENT OUT OF THEIR WAY TO HELP. WE WILL STAY HERE AGAIN.
December 7, 2013
Rated 4.0 out of 5.0 by Pointscollector Remote location but still everything nearby
As with most HI express locations, this one was in a business area and as such not much 'going on'. However, with the affordable taxis in Dubai, everything is nearby. Like Dubai Marina, Jumeirah and Dubai Mall. Staff provided some contradicting information on the latest check out time for Platinum members but this effectively handled when queried.
December 1, 2013
Rated 4.0 out of 5.0 by cuckoo1 overall experience
The Hotel was excellent.When we arrived at 2.30 am we were met with a friendly welcome and made us feel at home immediately..
The only negative we had was the dining room.We had a meal on our first eveniing and it was not very good.aaaaaaaaaaaamy wifw and I ordered deep fried fish which was grossly undercooked and soggy.We returned it to our waiter and explained our complaint.Our meal was taken away and placed in a microwave and returned to us in a worse condition..It would not affect my returning to youre hotel when next we visit Dubai..That is the only issue we had during our stay.The staff is excellent and friendly at all times and always willing to give us advice when needed.
November 26, 2013
Rated 4.0 out of 5.0 by HansW Comfortable sleep
Hotel is located about 500 m from Business Bay Metro Station.
Rooms are clean and comfortable.
Breakfast is average for Holiday Inn Express, good quality, sufficient, but many nice smiles from staff.
Transportation: Downtown Dubai, Dubai Mall Emirates Mall and other locations easily reached by Metro. Who want individual service may get it easy by Limo, if wanted the rceception satff may book a regular taxi (or just wait outside for one cruising by)
Special Thanks to Diana, who let me feel good during my stay.
November 22, 2013
Rated 5.0 out of 5.0 by Mahjoob great services
According to our experience, the location of the hotel is perfect few minutes walking to business bay metro station. great room service, friendly staff, quiet neighborhood, good food, but we had difficulties accessing the internet. In my opinion, the internet connection was too weak
November 21, 2013
Rated 3.0 out of 5.0 by khalidfromriyadh reasonably priced
no sound proof in room
location 500m to station and close to Safa Park
November 20, 2013
Rated 1.0 out of 5.0 by geoffincornwall A good night spoilt by lack of attention to transport request
OK - Great hotel BUT - When I asked for the shuttle bus for 0500 I was told that - "transport will be arranged". It wasn't - I was not told that the shuttle bus did not exist (it is mentioned on the website). Instead, at 0500 I was told a taxi would be organised BUT i had no local currency so what should have been a simple trip to the airport then turned into a trip to an ATM then the taxi driver tried the old "I don't have any change" trick and I had to wander round the terminal looking for a shop to get change. Not amused!
November 18, 2013
Rated 1.0 out of 5.0 by Saeed2013 I do not recommend this hotel
I do not recommend this hotel for the following reasons:
- unpleasant staff who ignores client's requests
- location: far from metro, no shops or restaurants near by, and isolated area
- breakfast: very crowded and small restaurant with very few choices. It is not worth the free breakfast option.
- worst issue faced: painting coridors while customers in. You come from work smelling paint. Very bad experience.
- room size: very small room that is not worth the value of the money.
November 17, 2013
Rated 3.0 out of 5.0 by Phil123 Should make significant improvements
1. Checking in experience was bad - trainee staff not good
2. Air quality in hotel is bad - no fresh air system - air extraction from kitchen spread kitchen smells into corridors - unfit for purpose!!
3. Painting ongoing - should close sections to allow for painting - should also replace carpets
November 13, 2013
Rated 4.0 out of 5.0 by LAMBA Safa Park
I WAS IN THIS HOTEL FOR 2 NIGHTS IN OCT 2013. THE ROOM SIZE IS LIKE ALL HOLIDAY INN EXPRESS HOTELS IN UAE, WHICH IS KINDA SMALL N CAN ACCOMMODATE MAX 2 ADULTS AND 1 KID.
THE HOTEL WAS FULLY BOOKED WHEN I WAS THERE SO HOUSE KEEPING WAS KINDA TARDY. BUT I WANT TO ADD HERE THAT I HAVE NOT SEEN MORE EFFICIENT PERSON THAN THE MANAGER OF THIS PROPERTY, MR BAKR. I DO NOT HAVE WORDS TO PRAISE THIS GUY AND JUST WISH ALL MANAGERS ARE LIKE HIM.
I HAD GOT BOOKING DONE WELL IN ADVANCE AND THAT TOO ON ADVANCE PURCHASE RATE SO HAD GOT VERY GOOD RATE, THEREBY MAKING MY STY VALUE FOR MY MONEY
November 4, 2013
Rated 5.0 out of 5.0 by pro15 Thanks You
Thank you from the bottom of my heart for your commitment to make my vacation so joyful and pleasant
October 26, 2013
Rated 5.0 out of 5.0 Clean Hotel
Holiday Inn Express Safa Park is real example for what is the business hotel should be .... clean rooms goos price / nice staff
October 26, 2013
Rated 4.0 out of 5.0 by OwenR A very good stay
A lot of the reviews I read had complaints on this hotel. They said there was no Wifi in the rooms. This is no longer the case, the rooms have Wifi. They said the furniture was old. I did not find this to be the case at all. The rooms were clean and comfortable and quit. No complaints here.
But not all was perfect.
The front desk staff seemed to be mostly "trainees", and most were neither friendly or nice. Requests were met with unpleasant responses or arguments. They need a LOT of help on the front desk. This is the first experience of the guest, and it is not good.
Also, in room amenities are pathetic. The soap dispenser in the shower are the same as at the sink, liquid hand soap. They expect you to wash with a liquid hand soap in the shower, and use it as a shampoo too. This was not good. And no wash cloths were provided to wash using this awful liquid soap, making it even harder to use.
Lack of body lotion, bar soaps, and shampoo, typical amenities in this type of hotel, is a big negative on this hotel. This is just cheap!
The rooms also lack hair dryers and iron and ironing boards, standards in this type of hotel. Requests for same resulted in nothing.
And while I appreciate that the management seems to answer every feedback, and often apologize for problems, these same problems have been mentioned way too many times, and the apologies seem to be very empty. Stop apologizing to us here, and start making changes. Otherwise, the apologizes are meaningless and empty.
This is a nice hotel, located close to the train, and is quiet and comfortable. But they need a LOT of help on service and amenities.
Lastly, I could not find my rewards card, and they refused to help me lookup my number. Really?
October 25, 2013
Rated 2.0 out of 5.0 by Kkd4810 Just Enough
You get the service on what you pay for in a 2-star hotel. The guy (trainee) in the front office is just rude. He could have asked for the payment and answer my questions in a nice way. His body language is bad also. He seems to be an arrogant person.
October 18, 2013
Rated 1.0 out of 5.0 by Mummy2dolly Non smoking room stank of smoke
Myself and my two young daughters had interconnecting rooms. We were told at checking that these were the only connecting rooms available and that they were non smoking. Perfect we thought. And they really would have been perfect if they had not absolutely reeked of smoke. The smell was horrendous. I had to wash every item of clothing in our bags after we left as the smell had penetrated everything. Also of the two rooms, one had hot water for a shower, the other did not. All in all I was most disappointed.
October 16, 2013
Rated 5.0 out of 5.0 by ColoMike Excellent value in a quiet location
I stayed 4 nights and the hotel was great. It's an exceptionally quiet location, removed off the main highway road by about 1.5 blocks and keeping the noise down. The walk to the Dubai Metro station takes about 5 minutes from the hotel front door. Safa Park is about a 10 minute walk to get to one of the few entry gates (it's not an open access park). The hotel staff were all very friendly and helpful ... overall this was a great stay.
October 12, 2013
Rated 1.0 out of 5.0 by AUHTJ Noisy hotel and bad staff
Noisy hotel and bad staff, the breakfast is very poor
September 21, 2013
Rated 4.0 out of 5.0 by AlexOnWeb All perfect
All perfect, clean, comfortable and great service.
September 15, 2013
Rated 3.0 out of 5.0 by nonino for short period is ok , it is based a litle far from downtown
I find quality /price OK, the room are a little small and is lack of some normal amenities in the room like shampoo, good shower gel, but the normal in whatever Hotel about 3 stars.
For business is OK, and the personnel is excellent, is clean and secure, the buffet should be a little more huge or with more variarity of food special for foreigners.
The entrance should be more enjoyable is a little sad need colors or new decoration.
But if I need to go to Dubai again I will choose , definitly
September 5, 2013
Rated 4.0 out of 5.0 by Susanna81 Good location and good value for money
My Stay at Holiday Inn Express - Safa Park has been very good.
The room was clean, the position is good enough and the price very good.
I recommend this hotel to all those who may have to spend a few days in Dubai, but do not want to spend too much money for their own accommodation. This is a very good choise!
August 29, 2013
Rated 2.0 out of 5.0 by Mazola33 room selection
The desk for ihg members was not atteneded
They gave me smoking room
Ask for change
When I git tge room I waited for staff to fix the sofa bed
Tried this hotel twice before
Level is going down
Checked out next day
August 27, 2013
Rated 5.0 out of 5.0 by Cr2013 Amazing Location
the hotel located in between mall of the Emirates and Dubai mall which is giving great chance for those people who are looking for shopping the hotel is providing you free WIFI in all the hotel we will come back soon to this place
August 24, 2013
Rated 5.0 out of 5.0 by Marl13 Excellent Hotel!
The staff are helpful and friendly, especially the receptionists. And the hotel has a relaxing, cozy environment. No fuss! I highly recommend it. For its affordable price I didn't expect it to be so pleasant.
August 22, 2013
Rated 1.0 out of 5.0 by Stevieb143 Unable to obtain rooms until 6pm
2hr wait to check in room. Rooms were ready at 6pm. No real urgency to get my family into the rooms, but others were checking in no problem.
No bed linen provided for sofa bed, waited until 10pm only to be provided a thin sheet. We ended up in local supermarket buying 2 pillows and a duvet for ny girls to be comfortable.
Breakfast was ok, but most things had run out and the chef was run off his feet trying to keep up with the demand.
Overall manager following day was not to concerned. I would not recommend this holidayinn to anyone who needs a relaxing nighs sleep.
August 20, 2013
Rated 5.0 out of 5.0 by oze1515 Free Internet free chattel
The hotel is providing you free internet free breakfast free chattel to the beach same to Dubai mall
August 5, 2013
Rated 5.0 out of 5.0 by Ahmed55 Pay less enjoy more
This hotel is offering you fantastic price with excellent free breakfast
staff are helpful i'm so satisfied about my stay definitely this hotel is
first choice between the budget hotels in Dubai
July 22, 2013