Rated 4.0 out of 5 by 148
Rated 5.0 out of 5.0 by berto56 excellent staff
always feel welcome. from check in to restaurant and bar
December 13, 2013
Rated 5.0 out of 5.0 by Ted777 Customer-Oriented
This hotel provided a very high level of customer service despite the fact that I arrived late and the large number of guests that night. I received a complimentary upgrade to the Dublin Suite, which has a living room with wet bar, two large, comfortable sofas, desk, refrigerator, microwave, and flat-screen HDTV. The separate bedroom has a King bed, flat-screen HDTV, and bathroom. It was very cold that night, but the room remained a comfortable temperature because of the good environmental control system. I received a complimentary bottle of cold water as well as a voucher for a complimentary glass of wine in the restaurant and a voucher for a complimentary breakfast in the restaurant. For dinner, I had shrimp cocktail with a glass of white wine. For breakfast, I had the breakfast buffet, which had fresh fruit, oatmeal, scrambled eggs with cheese, bacon, sausage, potatoes, French toast, yogurt, cereal, milk, and orange juice. A full breakfast menu with cooked-to-order items is also available. The prices in the restaurant are reasonable, and the food and drinks are of high quality. The restaurant has a full bar with two large flat-screen HDTVs, air hockey, and darts. The hotel has an indoor pool and fitness center. I like the 6PM same day flexible cancellation policy and the availability of bonus point package rates. I also like the proximity to the Dublin BART station, which is convenient for visiting San Francisco. The hotel also has a free shuttle to destinations within 8 miles of the hotel. The hotel is also close to many stores, including Target. The hotel was decorated nicely for the holidays. The hotel does not place a large hold on your credit card over and above the room charges, and the hotel tax rate is reasonable in Dublin. The hotel is near the 680/580 interchange, which is convenient. There is ample, free parking. Everything in the room was in proper working order, and the room was clean. The final bill was accurate and conveniently left under the door early in the morning.
December 11, 2013
Rated 3.0 out of 5.0 by laura1229 OK
The room wasn't the best. The size was fine but there was only one small window and it faced the wall of the bowling alley next door. :-( The first day that I got there there was a stain on the cover of the bed. It was pretty gross and not like Holiday Inn's I have stayed at before.
The breakfast staff was VERY VERY slow. I went down and ordered an omelet but it took the staff nearly 15 minutes to even come over and ask me if I have been helped. There were four other tables occupied and two waitresses on staff.
The vending was not impressive. I had a drink choice of diet 7up, grape or orange soda. really?
December 10, 2013