Rated 4.2 out of 5 by 128
Rated 2.0 out of 5.0 by Penny84 Below average service
I usually have nothing but good things to say about these hotels, but I was very unsatisfied with my experience this time. I had arrived back to my room late after a wedding reception had ended. I go into my bathroom and find brownish water all over the place. The room above had something overflow and it leaked through the light fixture and sprayed all over the bathroom. Not a big deal, that is beyond the hotel's control. What made me mad is that after I called down to the front desk to report this incident, letting them know that the bathroom was a mess, they didn't send anyone up to clean up and sanitize the bathroom, even after I called back to the front desk again complaining about the water. I talked to the manager on staff the next morning who gave me a minimal discount on my stay. Very disappointed with my stay this time.
December 2, 2013
Rated 5.0 out of 5.0 by Mkanary Comfortable bed and great time
Stayed at Dubuque Holiday Inn after a Christmas party held there. The party meal was excellent and I had a great night's sleep. Staff was very helpful and I totally recommend this as a place to stay!
November 24, 2013
Rated 5.0 out of 5.0 Stayed for World DockDog Championships! Awesome hotel!
Staff was friendly, knowledgeable and patient with all in our group! Thank you SO MUCH! Awesome stay!!!
November 21, 2013
Rated 5.0 out of 5.0 by Allisonsmom1 Overall Great Experience
Desk staff and breakfast location were wonderful. When we needed extra blankets help was prompt. The sleeper sofa was not so great, but most aren't. The couch was comfy enough to sleep on though. Not impressed with bar.
November 13, 2013
Rated 4.0 out of 5.0 by pataruski Noisy heater
Great hotel, & good to be right downtown, we've stayed there various times, but will not again, as the heater/AC fans are very loud. We've decided we've had enough.
November 13, 2013
Rated 4.0 out of 5.0 by kinsa66 Bed Super Comfy - fixtures need updating.
I stayed at the Dubuque location recently while some work was being done at my house. The bed was super comfy and the bathroom was clean. The room was quiet too...no noise from the hallway or the next room.
They did have a free reception in the lobby one night at 5 .. but I had class/work that night and didn't get back to the room until it was over. It would have been nice to know that when I checked in the night before ... instead, house keeping just put a note on my desk. I didn't see it advertised anywhere else ... like in the elevator. That gave me the impression that they didn't really want people to attend.
I'm giving the room a average rating only because the fixtures and artwork are outdated and typical hotel room style. You could very easily hire a photographer to take pictures of the local area and have, by far, better looking artwork than what's on the walls now. You are in one of the most beautiful river towns on the Mississippi ... why not sell it?
Since I had to make this stay because I couldn't be a my house, I decided to get the King room with the whirlpool tub. I only used it one night of the three I was there and on the night I used it ...I had some difficulty. First the plug was sitting on the side of the tub and not in the drain -- when I tried to put it in the drain, I couldn't get the post to line up -- so that took several attempts before the tub would finally hold water. Then I couldn't get the jets to turn on. There wasn't one piece of literature in the room to instruct me on how to do this -- and I'm not a novice whirlpool tub person either. I guess I could have called the front desk ... but it was late and I didn't want the inconvenience. I ended up just soaking in it, which was okay .. but definitely not worth the extra money that I paid for that particular room. I might as well just got a normal room and soaked in the bathtub. Then when I pulled the plug on the drain, it took forever for the water to drain out. -- well over an hour.
The only other feedback I have is that housekeeping needs to put baking soda in the fridges. I opened mine to put something in and it smelled like bologna. yuck. I didn't use it after that for fear that all my food would start smelling like that.
November 11, 2013
Rated 4.0 out of 5.0 by HolidayInnSupporter Overall experience
Good, the property is slightly 'worn' with smoking
November 6, 2013
Rated 5.0 out of 5.0 by JonGarling Great place to stay downtown
Bedding was soft, clean and comfortable
Great desk service
Heart of Downtown
Dated look and older carpeting/interiors
Great place if you are looking for something cheaper downtown with its own parking. Nothing fancy - it sleeps well - which is honestly the most important thing in my hotel choice
November 5, 2013