Rated 4.3 out of 5 by 430
Rated 4.0 out of 5.0 by vrttupe Nice stay
Typical stay for HI Xpress - clean room, good service, hot breakfast
July 31, 2015
Rated 5.0 out of 5.0 by FireMedic447 Everything great but the mattress
Stay at this Inn was what I have come to expect with the IHG hotels, excepting the mattress. Was rather surprised when I sat down on the bed, only to fall to nearly the top of the box spring. The bed was 'cratered' at the spot where many, many have lain upon it. Rest of the mattress was OK. Needs to be either replaced or at least flipped and rotated. I slept on the other side of the bed toward the wall with a firm pillow behind me and did fine.
July 29, 2015
Rated 5.0 out of 5.0 by Aunt Lana Super Place to Stay!
Easy to walk to attractions. Great Bistro! Clean and affordable.
July 28, 2015
Rated 5.0 out of 5.0 by JoanMarie Excellent property in an excellent location
We stayed recently on a busy Friday night. The property was easy to find, easy to walk to a friend's wedding reception, and had a very nice feel. The staff were very attentive and friendly. Our room was comfortable!
July 28, 2015
Rated 5.0 out of 5.0 by Carolyn448 Comfortable stay in Dubuque
My husband and I were visiting Dubuque to see the Titanic exhibit and generally enjoy the city. The Holiday Inn was very well located and the rooms and facility are very nice. The room was well appointed and comfortable. We would stay there again if we are in Dubuque
July 27, 2015
Rated 2.0 out of 5.0 by pilot5301 Not for the business traveler
The very poor, unusable broadband service prevented me from communicating with my workplace server causing me to lose two nights of work. Hotel staff upgraded me to a suite but the new room was no better. Holiday Inn markets their product to business travelers, so this is totally unacceptable.
The rooms have a dirty, very dusty artificial potted plant that I don't think was ever cleaned, which sits above and touches the coffee machine and microwave food prep area.. To the staff, this is TOTALLY GROSS! Get rid of the artificial potted dust catcher, clean up the coffee machine area.
July 24, 2015
Rated 5.0 out of 5.0 by TWP1 A very good experience
Everything was great. The bed and pillows are very comfortable and the room was nice and dark in the morning. We love the noon checkout.
July 16, 2015
Rated 2.0 out of 5.0 by LJanellF Room cleanliness obviously not important here...
We stayed here because of a convention being held at this hotel. The wait to check in was over 15 minutes at the front desk, before we were even acknowledged. The lobby did look nice and appeared to be clean. Our room looked nice and clean to start out with, until you actually got in it. The cleaning staff is absolutely the weak point here. The room had two queen beds. One of the beds had hairs on both the sheets and pillows before anyone even sat on it. Thankfully I travel with my own pillow, but having to shake off the sheets is really gross. The bathroom also looked nice until you could tell the floor hadn't been swept at all. Under the counter vanity you could see dust and hair on the floor. I can look past a couple things but it's hard to look past this many in the same room. If I hadn't been told that they were booked full, I would have asked to be switched into a clean room instead.
The other main issue is the parking. There isn't much available that leads directly into the hotel. Which isn't the end of the world by any means. However, if you have to park in the lowest level of the parking structure, you have to go up a flight of stairs to get access to the hotel. Again not horrible, except that the lowest level had about half of the lights out, so it was good and dark. Also the stairs had caution tape wrapped around the railing, which had been ripped as some people must have risked using them. The caution tape was up because the cement was all busted on a couple stairs on the second flight up. So unless you wanted to risk falling, you had to back track outside and around the block to get into the hotel. So not worth the trouble. I would not book here again!
July 16, 2015