Rated 4.2 out of 5 by 139
Rated 2.0 out of 5.0 by Babygurl529 Never Again!!
I stayed here because it was the only place in the city that had jacuzzi in room. I will never stay here again. The staff was not very friendly and quite snippy when a simple question was asked. The room was not clean, the bathroom had hair all over the floor, the shower had soap streaks down the wall and the toilet was covered in dirt and hair. The faucet on the jacuzzi tub was broken and kept leaking cold water into my hot water. The water pipes running through were obnoxious and we had to turn the tv all the way up in order to hear it over the loud rushing water sound from the room upstairs. There are not adequate elevators on site. There were a few times we waited nearly ten minutes for an elevator. The parking is not set up very well and the lowest level where I had to park did not have stairs to another floor therefor we had to wait forever for the elevator. Most hotels have snack vending machines on all floors. I didn't realize this one doesn't after I went down to the desk to get change and then back up to our floor then having to go back down. They have a little snack shop in the lobby where they can charge more for your stuff since you are paying tax on it. The pool area we did not even use because it was so small and always crowded. Overall this was a horrible experience for being a Holiday Hotel. I have stayed at the Holiday Express Countless times and enjoyed every stay. Upon check out I was never even asked how my stay was or anything.
February 27, 2014
Rated 5.0 out of 5.0 by JanetteTN Wonderful Customer Service
I was on a plane full of diverted, distressed passengers. The airline contacted Holiday Inn and got the rooms held for everyone.
The hotel sent the shuttle and started bringing people back from the airport in groups. The shuttle driver was kept busy for a couple hours! Did a great job!
The staff at the front desk did a great job. They got us all checked in quick and efficiently.
I presented my Rewards Card when I checked in as well and they even honored my elite status. Impressive!
The restaurant in house also stayed open much later than they normally do to get all us on that plane feed and happy :)
The room was clean, neat and tidy. The staff was friendly. The wifi was great. Fresh coffee in the morning.
Good job :)
February 21, 2014
Rated 4.0 out of 5.0 by Run Strong Clean and comfortable
Stayed for a weekend recently. The hotel was very clean and updated. Our room was nice, comfortable beds, clean and updated bathroom. Liked being able to use room refrigerator for snacks/drinks. Staff was very friendly. Location great for downtown activities and quick access to highway.
Nice place to stay.
February 12, 2014
Rated 5.0 out of 5.0 by Maureen16 Great staff and location.
A very nice place to stay. Close to restaurants, shops and church.
February 7, 2014
Rated 4.0 out of 5.0 by siabou Good experience at older hotel
While the hotel was clean and the staff were helpful, it is a dated hotel. Also, they should provide free breakfast to Platnium Elite visitors.
February 2, 2014
Rated 4.0 out of 5.0 by Justavisitor14 Typical hotel maybe alittle nicer
Overall nice place but always wonder who the idiot that decided that hotel shower heads need to be only armpit high for someone 6' tall
January 19, 2014
Rated 5.0 out of 5.0 by allnite Mr.
Rooms were great and very clean staff was nice it was just overall a great place to stay. You couldn't ask for a better place.
January 15, 2014
Rated 5.0 out of 5.0 by jim65sr I had a great stay with a wonderful staff.
the staff and the knowledge of the staff is wonderful at the hotel and the restaurant
December 22, 2013