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Rated 4.3 out of 5 by 414 reviewers.
Rated 1.0 out of 5.0 Highly Disappointed We had nothing but disappointments with this hotel. Rooms were old, smelled horrible and felt dirty. The coffee maker was in the bathroom! GROSS. My brother had to switch his room twice it was so smelly, wet carpet and toilet broken. The "free shuttle" offered was broken down so we had to walk everywhere. The hot tub was the smallest I've ever seen at a hotel. Would only accomodate 2-3 people. Pool was also very small. Internet access was a pain and was spotty at best. There is no free breakfast offered and should be for the price. This was a VERY poor value for the money. Do not recommend and will never stay there again. June 30, 2015
Rated 4.0 out of 5.0 by Good, Convinient with small issues This hotel is very convinient in the downtown area of Dubuque, you can literally walk to lots of restaurants, bars and Casinos nearby. if not, The hotel has available shuttles to take you anywhere. It is a big hotel with a good setting, but it needs upgrades. They keep it clean and organized, but somehow the housekeeping was lagging behind to service the rooms, for several days after a long day at work came back to the hotel after 4:00 pm and several rooms hadn't been serviced including mine., wasn't a big deal the first time but after the second day, and a third, then it became bothersome, expecially after an all day at work and looking forward to take a shower and relax. then having to go down to the lobby an wait for a couple hours. As a result of this delay, the room was serviced poorly, also missing a few items June 30, 2015
Rated 2.0 out of 5.0 by check in staff the person checking us in was rude. It was after 5:00 and check in time is 3pm. Our room was not ready. As much as told us too bad. They give preference to the people who stay often at the hotel, Those in the rewards program. We don't travel to Dubuque that often so apparently get the shaft. Room was fine. Food in restaurant was fine and staff in restaurant very nice. Just had a bad experience at check in desk. Good customer service was definitely not his strong suit. June 24, 2015
Rated 4.0 out of 5.0 by Clean, comfortable room and friendly staff. The staff at the Dubuque Holiday Inn was very friendly. Check-in was quick and easy, and the room was clean and fresh. We loved the location, and were able to find plenty of activities that were close by and either free or reasonably priced. When my husband was served raw shrimp with his dinner the first night, the server promptly took it back and took it off the bill without hesitation. All of the wait staff were pleasant and quite patient with our toddler. The weekend breakfast buffet was the best value of all the meals we had there. The pool might be a little small for older children, but it was a good size for my water-wary toddler. He really enjoyed sitting on the steps and kicking. We would definitely stay at this Holiday Inn again. June 24, 2015
Rated 5.0 out of 5.0 by over all experience Well handled by all of the staff. Room and property nicely maintained. Dining room menu offering less than desirable; however, breakfast was very good. Location to downtown good with easy access from the main road, little traffic noise from outside. Interior hallway some what noisy but typical of hotels. June 23, 2015
Rated 5.0 out of 5.0 by Holiday Inn stay Very satisfied with our overnight stay. We used our points so the room was free. Everything was up to date, bed was comfortable. My only complaint was the bathroom behind the door needed a little extra cleaning. Nothing unbearable - just a little more detail. June 22, 2015
Rated 5.0 out of 5.0 by Overall good room and hotel srevice Excellent stay. Very like your breakfest- Good and price right. Suggest that handicap rooms near to entrance. It was a little hand walking for my wife, but room was very good for handicap. June 20, 2015
Rated 5.0 out of 5.0 by Needed a place to stay for TOMRV Didn't have much options as all the other hotels the the TOMRV trolley will make stop were full. Thus I lucked out to be able to book a room at Holiday Inn. I had stayed at other Holiday Inn before. This is one of the better ones for maintaining a good outside and inside appearance. The bed was comfortable and the bathroom was clean. The ventilation did not take long to lower the temp as it was humid that day from the rain. The only thing I were too thrill was the pricing compare to the othe Holiday Inn I stayed before, which was a bit on the high side. Overall, two thumbs up. June 17, 2015
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