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Rated 4.2 out of 5 by 268 reviewers.
Rated 5.0 out of 5.0 by Clean, comfortable room Our room was very clean and modern. Granite countertop in bathroom and dark wood furniture. Lots of pillows and bed was very comfortable. Wouldn't recommend room service, but we ate breakfast in the restaurant and it was very good. October 15, 2014
Rated 3.0 out of 5.0 by Just So So This hotel has the potential to be amazing. However the little things matter. The housekeeping staff threw out my sister's teeth retainer. She also replaced the coffee mugs with dirty coffee mugs. Yuck. The van to the airport smelled lie vomit. October 15, 2014
Rated 4.0 out of 5.0 by Comfortable hotel with friendly, helpful staff. I found the location to be good for both sightseeing and shopping. Public areas are very spacious, and I felt the small "store" was unique and well stocked. The room was comfortable and clean and met my requirements. October 12, 2014
Rated 2.0 out of 5.0 Overbooked and disappointed on my birthday The hotel was overbooked so we didn't get the room we reserved. We received no apology and no upgrade or rate deduction for this. I traveled for hours to stay at this hotel to relax and enjoy my birthday only to be disappointed that I didn't get what we reserved. The drain in the bath tube was clogged so we had to stand in inches of water to shower. The phone didn't work so couldn't call the front desk. The tv had really poor quality it was hard to watch. The only good was the staff that we met that drove the free shuttle. They made the stay bearable and the free shuttle was a big help and the major reason we stayed at this hotel. October 9, 2014
Rated 5.0 out of 5.0 Great service and Value Stayed two nights and will stay there again. Great staff, clean room and good value. October 8, 2014
Rated 4.0 out of 5.0 by SHOWER I mentioned to my husband when we arrived that he will like the shower this is something we want to do at home. You guys have a mess with the set up. Water goes all over the floor because the shower curtain is not long enough to keep it inside and the ledge is not high enough to keep it contained. I am so surprised that so many hotels do not have fans in the bathrooms to get rid of the humidity too. October 8, 2014
Rated 5.0 out of 5.0 by Very attractive place The hotel was very clean and nice. Plenty of parking. Food was very good. Enjoyed the complimentary beverage and appetizer on Wednesday night, October 8, 2014
Rated 4.0 out of 5.0 by Very comfortable room ! I stay here maybe 4-5 times a year for business, I like the location close to downtown, staff is always helpful and willing to help out with information on events going on in the area. October 7, 2014
Rated 5.0 out of 5.0 Wedding Dinner In addition to the problem with whose card was charged at check-in, my only other disappointment at the hotel was the main course at the wedding dinner I attended. The beef entree my husband had was not very tasty and the chicken entree I had was not at all good. In fact, we joked that we would need a chain saw to cut it. And, once we cut into our entrees, they were tasteless. Everything else with the dinner and dessert was fine. October 7, 2014
Rated 4.0 out of 5.0 by GREAT CUSTOMER SERVICE At check in we were treated like "royalty" -- the staff was so helpful with everything. Only complaint is that in the room - the coffee maker still had a used coffee filter in it and the pot still had coffee in it. I had to get a cleaning person to come and take care of that and restock the bars of soap. Sleep was a little sporadic but I believe that was due to a party going on somewhere in the hotel....people running up and down the hall and basically hanging out at the elevator. Parking was a little difficult - but nothing we couldn't deal with. My husband used the shuttle service to the casino and was happy with it. October 7, 2014
Rated 4.0 out of 5.0 by Buisness Stay I always stay at this hotel while in Dubuque due to the location, the quality of the rooms, and the friendliness of the staff. September 26, 2014
Rated 4.0 out of 5.0 by Great location We were at this hotel for a convention and the entire week was great. No problems; great staff. We really enjoyed our time in the Dubuque/Galena area. September 25, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. I stay at a lot of hotels, but I always enjoy coming back to Dubuque. September 24, 2014
Rated 4.0 out of 5.0 by Good buffet breakfast Choice of items on the buffet breakfast was good and prepared fine, but there could have been more healthy choices like yogurt, bagels/English muffins, cereal and milk. September 23, 2014
Rated 5.0 out of 5.0 by Friendly Staff and Nice Atmosphere It was a nice relaxing evening...My Sister and I had a chance to get away. Her Husband has had some Medical problems, and it was a great getaway for both of us. We used the Hotel Shuttle for Dinner and visiting a nearby Casino. It was a very relaxing evening!! September 22, 2014
Rated 5.0 out of 5.0 by Clean room was very clean, quiet and contained all the necessities. great location to activities in the area. September 21, 2014
Rated 5.0 out of 5.0 by Positive Hotel Stay We stayed at the Holiday Inn in Dubuque, IA for a weekend getaway. We would highly recommend this Hotel if you are in the area. The staff are sincerely caring and fun, the rooms are clean. The pool is a little small but we found plenty to do. The food is excellent. Say Hi to Tascia and Emily when you stop in. September 18, 2014
Rated 5.0 out of 5.0 by Great Hotel We only stayed one night, but there were no problems with hotel. We stayed on executive level which was extremely quiet - no drunk guests from wedding that was there! Staff extremely nice and helpful. September 17, 2014
Rated 1.0 out of 5.0 by Avoid Holiday Inn Dubuque/Galena Worst Holiday Inn I have ever stayed at!!!!!!!!!!!!!!!!! September 15, 2014
Rated 5.0 out of 5.0 very comfy bed with dark rooms I was able to sleep very good in the comfy bed and nice dark room which is good for sleeping!!! Staff was very nice and helpful! Bar and restaurant was very good! They had clean bathrooms and rooms! The pool and hot tub are small and need to be made larger! Also the parking ramp was leaking and was getting worked on to fix it and make it nicer! September 15, 2014
Rated 4.0 out of 5.0 by Quiet, secure and relaxed Good overall experience . No breakfast included though. September 13, 2014
Rated 2.0 out of 5.0 by disapointed first night was good second night was very disappointed wish it would have been better September 12, 2014
Rated 5.0 out of 5.0 by Nice Stay Very nice stay. Location and staff were excellent. Will stay again! September 12, 2014
Rated 5.0 out of 5.0 Very Nice place to stay! We came for our Daughters volleyball tourney at Loras College. It was convenient and comfortable. and Clean!!! September 11, 2014
Rated 5.0 out of 5.0 by Great Stay! Came into town without prior planning and were very impressed with this hotel. Great stay overall. September 11, 2014
Rated 5.0 out of 5.0 by GCsummer Nice location, comfortable bed, quiet room. I was not disappointed with anything. Pleasant stay. September 4, 2014
Rated 3.0 out of 5.0 by Allowing pets policy I was disappointed to see pets all over the property. I am not a pet lover or a pet hater but I do not think a hotel is the place to have them around. Yes, they were all on leases but many people I talked to over my 2 day stay commented on the same thing. On one occasion the elevator stopped at a mid level floor and the lady on the elevator had a very large dog and everyone waiting refused to get on the elevator with her and her dog which tells me they feel the same way. Now, do you want to make 80% of your customers feel uncomfortable or do you want 20% of customers feel comfortable. I am a business person and I can tell you that would be an easy answer for me. I talked to the desk and she said don't worry, we do a special cleaning process for those rooms. Unless you sprayed for ticks and fleas along with a normal cleaning it wouldn't be enough foe me. If you only had some assigned for pet owners and not regular guest, OK. Why not leave your pet with a friend, relative or kennel? September 2, 2014
Rated 5.0 out of 5.0 by Riding through I would recommend staying herr. Lots to do close by and a covered parking lot September 1, 2014
Rated 5.0 out of 5.0 by WONDERFUL STAY! The room was lovely! Beds and pillows were so comfortable! Staff was very nice and respectful. The hotel was beautiful and the restaurant had amazing food and wait staff. I would definitely recommend this hotel. They also had a managers reception the night of my stay and the bartender named Emily was so amazing and kind. She made my stay very enjoyable. I cant wait to return to this hotel again. August 28, 2014
Rated 5.0 out of 5.0 by great staff@good room. your staff was .location was good for our purpose,close to down town,saff was were very help full. August 28, 2014
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