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Rated 4.2 out of 5 by 288 reviewers.
Rated 5.0 out of 5.0 by Great Hotel This hotel was great. The people were all so helpful and nice. There is a restaurant in the hotel where we had breakfast and the food was really good. This hotel is in a great location , the trolley stop is right in front of the hotel and is close to all of the attractions. It has a shuttle and nice parking leading right into the buidling. We only stayed one night so we didn't use the pool or the game room but they looked like fun. Would stay here again. October 2, 2013
Rated 5.0 out of 5.0 by Nice place to stay We had a nice stay. The staff eas helpful and friendly. The interactive screen to find a place to eat ans places to go is a great idea as well as very helpful. October 1, 2013
Rated 5.0 out of 5.0 by great service & staff The Holiday Inn is a great place for a meeting or reunion; check it out. We found the city of Dubuque, Iowa to be extremely clean and friendly place. Gerry September 27, 2013
Rated 4.0 out of 5.0 by They made us feel welcome The title says it all. Stop in and be treated like they want you there. The staff went out of their way to make sure we were taken care of for everything. Make sure you try out the bar, the staff was wonderful. September 24, 2013
Rated 5.0 out of 5.0 by Exceeded my expectations If you are looking for a place that takes the state rate and provides great customer service, I highly recommend the Holiday Inn in downtown Dubuque. From the time I checked in until the time I left I received great service. The rooms are not the fanciest but they are definitely not bad. Overall great place to stay. September 22, 2013
Rated 5.0 out of 5.0 by Great Service We visited the bar/restaurant planning to just have a cocktail and move on to another restaurant but the bartender was so great we ended up staying and eating there also. The food was fantastic. The hotel was beautiful and very clean. We really enjoyed our stay! September 13, 2013
Rated 5.0 out of 5.0 by A must stay property As we have come to expect, this is the place to stay in downtown Dubuque. The staff at this property really care about it's guests and to ensure that everything is acceptable. Connie and Jason in the restaurant/lounge are the consumate professionals who take the time to get to know you and make sure your stay is top notch September 10, 2013
Rated 1.0 out of 5.0 by Bad Room needs bars on the window Worst of the worst. They need to put bars on the window to keep thieves from coming through the window. I would not stay in this Motel under no circumstances September 10, 2013
Rated 4.0 out of 5.0 by Clean and comfortable Enjoyed staying at this hotel.....especially because I had laundry to do and it was right on first floor and cheap and clean to use. September 9, 2013
Rated 2.0 out of 5.0 by Hotel needs updated badly The room air condtioner/heat cycles on and off. Horrible for sleeping. Upscale hotels don't have that. Elevators old and dirty. Hallways dingy. Needs new carpet and wall paper. Worst yet, dogs in the room next to mine. Would not have stayed their if I had known about pets. September 6, 2013
Rated 4.0 out of 5.0 by Labor day stay Nice location, room was dated for the price paid. We did have a smoking room to be fair. September 5, 2013
Rated 5.0 out of 5.0 by Excellent service My wife and I stayed in this HI for 3 nights and we truly enjoyed it. Very friendly frontdesk staff; they gave us great advise for sightseeing. One remark: we got a coupon for a free drink but we could not use it because either the bar was not open or already closed. Was it us? Maybe, but the opening hours should be reviewed. September 3, 2013
Rated 3.0 out of 5.0 Great service, rooms need work. This hotel needs some work, but it looked like they were in the midst of a remodel when we were there. The staff was wonderfull and gave us a free upgrade to a whirlpool suite, but it was a pretty rough looking tub. Hopefully the remodel does this great location and staff some good. August 31, 2013
Rated 4.0 out of 5.0 by Excellent experience We had an all around great experience here in July. My only on plain is that the pool is a hot small, but the Accommodations were otherwise excellent. I would for sure Stay here Again and recommend it to anyone. August 31, 2013
Rated 4.0 out of 5.0 by Rooms smell like smoke and unfriendly staff I stayed with a large group for a wedding. Two of the three rooms smelled of smoke even though they were nonsmoking room. The front desk staff were extremely rude and unwelcoming. I stay in a fair share of holiday inns and ive never smelled such terrible odors in a room or dealt with such rude staff at the front desk. They didnt even smile. Will not recommend this hotel based on my experience. Very disappointing. August 28, 2013
Rated 5.0 out of 5.0 by Comfortable Room very friendly and hepfull Staff by Chance i arrived to this charming town the Hotel is very good located the lobby is nice renovated the Rooms are in Progres i was upgraded as a Platinum member to a two Room Apartment with Jaccuzi very clean and comfortable , u can See the Manger is tacking Care about his guests and his Staff I definitely recomend this Holiday Inn Dubuque August 26, 2013
Rated 3.0 out of 5.0 by Not Pleased We stayed in a whirlpool suite for two nights and were not overly impressed. We had a coffee pot that would overflow when used, would not fill canister, the mirror in the bathroom looked like it hadn't been cleaned in awhile, when you took a shower and the steam covered the mirro, you could see that people had written on it. Then someone elses dirty underwear were found in our sleeping area. When the front desk was informed, they gave us a $20 voucher for the Breakfast buffet that was provided that day, but that didn't even pay for the meal. August 26, 2013
Rated 5.0 out of 5.0 by Great place to stay in heart of Dubuque We had a wonderful stay. The fact that you're pet friendly is good. The accomadations for having a small dog were perfect. The hotel and our room were very clean and updated. Guest service was nothing less than perfect. Given the opportunity, we will return. A great value, close to old town Dubuque. August 24, 2013
Rated 5.0 out of 5.0 by Great Buffet! Our boating group got together for a weekend trip to Dubuque, the hotel picked us at the Yacht Basin and shuttled us back. The rooms were comfortable, one of the phones didn't work, but no big deal. Great Buffet in the morning! August 21, 2013
Rated 5.0 out of 5.0 by Great Location Our family was pleased to find a nice place that would allow us to bring our dog. We really loved the location of being in downtown Dubuque. It is a charming city with well marked points of interest. Having our dog along, got me out walking around the area. I would like to come back some time when there is more time to explore. I always appreciate having the comforter cover on the bedding, rather than those big bed spreads. It was a nice room. August 21, 2013
Rated 5.0 out of 5.0 by Great room and wonderful service. We enjoyed our stay so much. We did not eat there because we were taking a river dinner cruise. We REALLY appreciated your service that takes you to and from your distination. Not being from around Dubuque we were not sure of driving around downtown. I di have to make one comment. We arrived at the motel around 12.30 p.m. on Friday. We were tired and was wondering if we could check in early. We got to the desk the poor person that was working behind the desk sure had her hands full with a very upset customer. I felt the customer acted very unapproperiate when talking to your employee. She talked very loud to make sure everyone heard her and I was about ready to go up and tell the customer that she was very rude. Your employee handled her very calmly and TRIED to explain things to her but she was not having it. She even had a printed out copy of her bill and she still was not happy. After finally telling her that she would get the manager in charge she came over to us and asked us what she could do to help us. She was very calm and so nice to deal with after putting up with the person before us. I work alot with the public in my job (newspaper and Chamber of Commerce here in Williamsburg) but this sales person went far beyond her job discription to try to keep this woman happy. I know we will be back to your hotel. Thank you so much for such a great time there in Dubuque. August 21, 2013
Rated 5.0 out of 5.0 by Great experience Great experience will definitely come back; the staff was courteous and very helpful. I have a scheduled another trip to Dubuque, IA and will definitely stay at this property. August 21, 2013
Rated 2.0 out of 5.0 Average room but poor amenities While meeting my wife and kids at the hotel for a 'get away weekend', I can't say that the stay was totally enjoyable. The pool is very small and wifi service was sketchy, at best. Not to mention that we reserved ( and confirmed) the room as a dbl bed and, at check in, we were booked as a king room. The location is decent, but they need to try to 'Aim to Please' a little more. August 20, 2013
Rated 5.0 out of 5.0 by Clean, comfortable and staff very nice. The Holiday Inn was very nice. We would definitely return. August 18, 2013
Rated 5.0 out of 5.0 by Staff was Amazing!! The staff was incredible, from the front desk to the lounge!! Everyone was very friendly and helpful, One person in particular was our server in the lounge on Friday evening, I wish I could remember his name but can't. He was working around 6:00 PM on Friday 8/9 and said he was off the few days ( I hoe that helps identify him) He was Awesome!! super friendly, super helpful and gave us some great suggestions for fun this to do that weekend and he was spot on!! Had a great time and thank him very much for his advice. He took time to talk to us and the service was great!! Thanks to him! Will definitely stay here again, Thank you!!! August 18, 2013
Rated 4.0 out of 5.0 by Nice Hotel Smallest pool I have ever seen! Family reunion, staff made us feel welcome and accomadating. Food is ok nothing great, Breakfast is best, most folks walked around plenty of restaurants close by. rooms very nice, clean. Shuttle is really nice free and also city has free trolley stops in front. Great Museum of the Mississippi River. August 17, 2013
Rated 3.0 out of 5.0 by Hotel needs renovating My last stay at this hotel last week and 2 weeks before that I saw a sign that hotel is under renovation. This is good as the rooms I stayed in are in need of serious updating. Old furniture, average tv, worn carpet, just old and outdated rooms. The lobby and entrance are nice and clean and I have no issues with the rest of the hotel. I have canceled my next stay but will return after the renovation if rooms were renovated. Hotel is in a perfect location for those who like to be in the Heart of the city. August 11, 2013
Rated 5.0 out of 5.0 by Bed and chose of pillows exellent. Bath tub not so great, too slanted and shelf for products not so good. Enjoyed the rest of the room and bathroom. Enjoyed the lobby everyone very friendly and helpful. Enjoyed the bar. The breakfast buffet was cold especially on Sat., better on Sunday. The restaurant staff fairly friendly but not very prompt didn't go out of their way. Didn't seem to pay much attention to the customers. August 10, 2013
Rated 2.0 out of 5.0 by not impressed staff was friendly. Room could have been cleaner. Air conditioner did not work properly. Sunday brunch was expensive for what they offered. August 9, 2013
Rated 2.0 out of 5.0 by A/C unit not functioning properly A/c unit fan only thing working, no cooling at all. Room was stuffy and humid. Room over priced for return on pleasures. Parking was unacceptable for the price we had to pay. This Holiday Inn was a miserable experience. August 5, 2013
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