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Rated 4.4 out of 5 by 154 reviewers.
Rated 4.0 out of 5.0 by Fantastic room. I stayed here for a military reunion and I have nothing but a fantastic experience, the front desk went well above and beyond to make our events run perfectly. The shuttle drivers were excellent as well, the rooms were super clean and I love the beds there. Thank you for a great experience. March 29, 2013
Rated 2.0 out of 5.0 by Best not to be a Priority Club Member As a platinum member, I am usually greeted by name, have a key card inside a jacket with my current point total written on it, and at least given a bottle of water. Not so on any count here. I noticed a non-priority club patron check-in (yes, I asked them!) and they were greeted with a smile and treated as family. I gave my name and waited until a card was made, told he needed my credit card. I asked what kind of room did I have and was told, "Their all the same sizem it doesn't matter." When I informed him that I had stayed in the much larger Executive Board Suite just last week, he just looked at me and said, "I still need your credit card." If there was a closer IHG property to where I'm doing business, I would definately go there. In fact, there are non-IHG properties that are closer, and it might be worth sacrificing points to be treated as someone the establishment wants to return! March 18, 2013
Rated 5.0 out of 5.0 by Nice Dulles airport hotel for the traveler Older 2 story hotel that has had the rooms refurbished and are nicely updated and comfortable. Quiet end of a cul-de-sac. Hotel bar-restaurant is in the style of an Irish Pub, food and drink are fine and relatively reasonable priced. They do have a more formal restaurant on site as well. Front desk staff are excellent. Shuttle runs to Dulles International every 30 minutes starting at 4 AM. Indoor pool with a nice workout area. Good wireless internet. If you need a place to stay when you get in or are waiting on a flight for the next day - it's an excellent choice for the traveler. For the government traveler - the govt rate is below the max per diem rate. February 23, 2013
Rated 5.0 out of 5.0 by Very Comfortable Great Installations, very clean and Accessible, nice breakfast i really do recommend it February 19, 2013
Rated 5.0 out of 5.0 by Good hotel close to airport This is the way to do it when you have to leave on an early morning flight. Shuttle takes 10 minutes. Breakfast is early enough to get a decent bite before flying out. Clean and nice hotel. February 18, 2013
Rated 3.0 out of 5.0 by FRONT DESK Not as good as other holiday inn and Holiday inn express i have stayed in the past . The front desk not shown sincerely . February 3, 2013
Rated 5.0 out of 5.0 by Most comfortable bed ever! I have never slept so well in a hotel! Their bed is amazing. I will stay again just because of the bed. Everything else was great too, but I obviously cannot stop thinking about the bed. February 1, 2013
Rated 5.0 out of 5.0 by Great Stay! Thank you for upgrading me to a suite even though i was staying at the owners rate! Everyone was friendly and my room was fresh, clean, and spacious!!! January 21, 2013
Rated 5.0 out of 5.0 by Excellent hotel, price, and location Great hotel, beds were comfortable, location perfect for getting to airport, and affordable. There was no recognition for Priority club members nor a special welcoming gift if you are looking for this December 20, 2012
Rated 3.0 out of 5.0 by Lack of credit for overcharge confirmation # 62615839 I was charged for what was supposed to be a complimentary breakfast on19 Nov 2012. I called on Nov 23 and spoke to a Geraldine in accounting and she said she would issue a credit. I called again on 10 Dec and spoke to Geraldine again, but she claimed not to remember our 23 Nov conversation. She assured me she would immediately issue the credit. To date the credit wasnot issued. Both calls were made from Baku Azerbaijan where I am stationed. It is difficult to make these calls. The delay and requirement for follow up has turned what was otherwise a good experience into an ugly one. I am very dissapointed. December 16, 2012
Rated 4.0 out of 5.0 by Good Experience Staff was great I was hosting a party. Catering departing was great to work with. My event started just a bit after our scheduled start. The food was fantastic! I would have another event there without hesitation. Our room was nice, our carpet was wet from the outside of the bathroom to the door. The staff offered to move us, but I was heading to my event and didn't have time to move. They put a fan in our room to help dry the carpet and it helped so the carpet wasn't soaked. We have another event to attend at this Hotel in January and will not hesitate to stay there again, we will just check the carpet first. December 15, 2012
Rated 4.0 out of 5.0 by Exceeded Expectations Overall, I was very pleased! As a single female traveler, I was somewhat uncomfortable with room location (long walk from elevator), however, I chose not to request a change since it was just a one-night stay. Airport shuttle arrangements weren't clear, I therefore paid $15 for taxi to airport. December 14, 2012
Rated 5.0 out of 5.0 by Dulles Holiday Inn From the first moment I arrived and departed four days later, everything at this hotel exceeded my expectations: reception and houskeeping were very friendly and responded to all my requests; the room was spacious, clean, and the bed very comfortable; the pool and fitness center were great; and, the restrauants were above agerage for a Holiday Inn / Crowne Plaza. The only suggestion that I would make is to have an assigned area for smokers. I will return. December 11, 2012
Rated 5.0 out of 5.0 by Bar They have smoking rooms which is good for me. You must go see Joni at the bar. After a long day on the road she made it worthwhile. She is happy, upbeat and a great bartender. I even went back this week on Monday but she was off. Next week I will be going back for two nights. The food in the bar is great and reasonably priced. Try a burger...one of the best I've ever had December 5, 2012
Rated 5.0 out of 5.0 by Excellent service and amenities I have business in the area regularly and stay at this property every visit. The staff is helpful and curtious, the rooms are clean, and the restaurant on site is an excellent option at the end of a busy day. I recommend the hotel to everyone that travels to the area. November 23, 2012
Rated 3.0 out of 5.0 by Overall Experience was Good Hotel was clean and area was decent. It is not too far from the Airport, but not much in the area. Unless you have a car. I do not recommend eating at the hotel restaurant , the service there was horrible each time I went. Staff was short, slow and messed up orders. November 20, 2012
Rated 5.0 out of 5.0 by Nice hotel Stayed in an executive room for 2 nights. Room was clean nice and clean, except the AC was a little bit noisy. November 16, 2012
Rated 5.0 out of 5.0 by Great room. We were very comfortable. Because of a flight change we were able to get out of DC early to avoid the hurricane. The hotel had enough shuttle busses to accommodate all of us going to the airport at 4AM. The staff was very helpful. We will be staying at this hotel on future trips. November 3, 2012
Rated 5.0 out of 5.0 by Great Accomodations I would like to thank Patrick who at 6Am the day of my check in allowed me to check in early so I could get some sleep after traveling all night. I would also like to thank the housekeeping staff for supplying me with a clean room for the 4 days I was there. This was my 2nd stay at this Holiday Inn and I have always enjoyed myself and would recommend them to anyone. October 23, 2012
Rated 5.0 out of 5.0 by Wonderful experience! Great experience! Great service! The hotel was the site of a multi-year high school reunion. They took excellent care of us, the room was nice and clean, the food was very good, and we were very comfortable and happy the whole weekend! October 19, 2012
Rated 5.0 out of 5.0 by Comfortable beds and great service This is a wonderful hotel to stay in if you are flying from Dulles Intertnational Airport. They allow you to do the Park and Fly and also allow the stay to be at the end of your trip instead of the beginning if need be. Service to and from the airport was wonderful as well as were the rooms and the services provided. I highly recommend this hotel. October 17, 2012
Rated 4.0 out of 5.0 by Comfortable room with great maid service. I have already answered one time however; I forgot to mention that Mary an check in has a great personality and is an asset to your organization. V ery customer oriented. Thanks Mary October 15, 2012
Rated 4.0 out of 5.0 by air conditioning While the facility and the staff overall is very good, some things would require attention: 1. The in-room air conditioning/heating unit's cover is loose, and unless one pushes on it, creates a loud buzzing noise. 2. Outide the temperature was in the high 40's, yet the public areas (corridors, lobby) were cooled to an uncomfortable level. Waste of energy! 3. The breakfast buffet is excellent - but could this be extended to other times of the day? Dinner in the pub: high noise level, poor choices of food. October 14, 2012
Rated 4.0 out of 5.0 by Convenient location This Holiday Inn is well located to serve Dulles and offer good service and value for money. The beds are very comfortable and the breakfast is comprehensive. The only downside is this is a busy hotel and noise levels at night can be a little high depending on where your room is located. I would definately stay there again. October 12, 2012
Rated 5.0 out of 5.0 by comfortable room and lobby. The maids were very friendly and nice. They were the best We have seen at any hotel. Please thank them for us. October 12, 2012
Rated 5.0 out of 5.0 by AWESOMENESS had a great time,pool was incredibly relaxing i would recommend this hotel to anyone travelling to the d.c./va area for sure. October 2, 2012
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