Rated 4.3 out of 5 by 149
Rated 3.0 out of 5.0 by KTC01 Flight Cancelation and Late Booking
I recently was traveling for work and had a layover in the Washington-Dulles airport on United Airlines. Unfortunately, United canceled my flight home that day and rebooked me on a flight the next morning due to weather. Since they do not provide complete accommodations due to weather, I was offered a distressed traveller option with several hotels on the list. Being an IHG Rewards member, I immediately selected the Holiday Inn. The rate was extremely reasonable given the circumstances and they offered a very prompt shuttle service from the airport. Upon arriving, the front desk staff were very pleasant and expressed empathy over the flight situation. Once I made it to my room, however, I was very disappointed. I was placed on the ground floor of the property. The room was not what I expected from the IHG brand, and it may just be that this is an older property. The room had the smell and feel of someone having recently smoked in it, even though it is a no smoking room. Stains were all over the carpet in the room, and the room service menu/property guide had various stains and substances stuck to it.
Outside the room, people were wandering the halls, talking loudly, and were drinking in the hallways and continued their intoxication party late into the night. I called the front desk and asked if they could please send someone to take care of it, but the noise problem never went away. Being already stressed from my travel delays, the noise outside made the stay even worse.
I did not order from the room service menu, but the food options seemed to be varied and looked appealing. The only way I would recommend this property would be if you were a stranded traveler like I was, and are just looking for a cheap place to crash for the evening and end up with some IHG points as a perk. And even then, I'm sure some properties further into DC would be worth the increased cost.
July 18, 2014
Rated 5.0 out of 5.0 by Pattie33 OMG I loved Your Mattress :)
I was there for a long week-end for a friends wedding. I will tell you I never slept better. I LOVED your mattresses and the choice of pillows. I was worried because I never sleep well when I am not at home. I swear I slept better there then I have in years. Your mattress were the best.
The staff, everyone that I talked with there, were all so friendly and so helpful
July 17, 2014
Rated 5.0 out of 5.0 by Miss B 1 single traveler
Would definitely stay here again. Traveling alone and felt safe and welcome. Very competent and friendly staff.
July 11, 2014