Rated 4.4 out of 5 by 211
Rated 3.0 out of 5.0 by CDZE Good service
good service overall, but very disappointed to come back to the room one day to find a very staunch smell. Also woke up in the morning to loud construction noises.
September 30, 2014
Rated 4.0 out of 5.0 by SonicPumba Crowne Plaza Herndon
Good overall business stay, the rooms are a little dated and the AC noisy, but all in all, good place to stay
September 29, 2014
Rated 5.0 out of 5.0 by Farmer Peg Awesome Beds
Very comfortable beds, rooms were clean and very quiet, could not hear hallway noise at all.
September 25, 2014
Rated 5.0 out of 5.0 by freetobemeky Excellent experience!
The Crowne was perfect in all ways! If I'm ever in DC area again, I will return to Crowne Plaza.
September 19, 2014
Rated 4.0 out of 5.0 by GJT42 Made for a pleasurable reunion
We enjoyed our stay, the staff was friendly, the best part is the Houlihans at this location was great, the staff was excellent, an the Gen Mng Byron is a STAR. making sure everyone is taken care of and made to feel they are special. I go back just to visit the Houlihans.
September 18, 2014
Rated 5.0 out of 5.0 by Susanne R I always enjoy my stay at the Crowne Plaza - Herndon, VA
I am always welcomed by the staff who greet me by name as I walk in the door.
The rooms are comfortable and the restaurant food is wonderful.
September 18, 2014
Rated 3.0 out of 5.0 by leadership class Decent
Good stay eccept for the shuttle services. Were told one thing and they did the complete opposite. The shuttle refused to pick my group up from dinner one night even though we were told they would. Room was clean and bed pillows were uncomfortable.
September 18, 2014
Rated 5.0 out of 5.0 by Paul-11 Everything was great
except the hallways were too hot.
I wished there was an outdoor pool.
September 12, 2014
Rated 5.0 out of 5.0 by BrianH 56 Great Hotel!
We recently held our 40 year high school reunion here. The staff were extremely helpful and friendly. I had a small problem with a slow drain in the room. I notified the front desk clear when we check out, she said she would get it checked out but didn't write anything down. I also told her that the west side stair well was in need of cleaning and got the same response. Overall a great stay although no breakfast of any kind is provided.
September 10, 2014
Rated 5.0 out of 5.0 by LDP50 loved the Houlihans resturant
stayed on the club level. Enjoyed the club lounge and really had a good time at the resturant.
September 9, 2014
Rated 5.0 out of 5.0 by VicBel Great Place to Relax
I stayed here while preparing for a very important work proposal. I was prepared for this work proposal because I was able to get plenty of rest during the night.
September 8, 2014
Rated 4.0 out of 5.0 by captain jeff great as always
I always enjoy my stay. Good location. Great staff.
But I do miss the smoking rooms. With that in mind you should have a garbage or butt can at each exit so people like me are not forced to drop butts on ground or bring them into the room where they might leave odor. Thanks.
September 7, 2014
Rated 5.0 out of 5.0 by tinkerbell04 great service, clean and comfortable
A very pleasurable experience in that all needs were taken care of, and staff was eager to help with any questions.
September 6, 2014
Rated 5.0 out of 5.0 by Allen BT great service
service was great
Your survey should not have demanding requests. You should accept what is written.
September 4, 2014
Rated 5.0 out of 5.0 by PaulO78 Comfortable Staff
Use the Crowne Plaza Dulles on all business trips to the area. Hotel staff is professional, responsive and polite, hotel easy to access, and amenties meet my needs as a business professional.
September 3, 2014
Rated 4.0 out of 5.0 by JP Happy Excellent airport hotel
Most airport hotels are just a bit off, this one wasn't. Very nice place to arrive at after a long flight. And we had flight staff on our shuttle bus, so they must think so too.
September 2, 2014
Rated 4.0 out of 5.0 by Spicycocoa Great customer service
The staff at this hotel were extremely courteous! The guests were quiet and the restaurant "Houlihans" had some really good high-end food. Even though the lady that took my order got it wrong I still enjoyed the food!
September 1, 2014
Rated 3.0 out of 5.0 by Michael954 Never fixed
Although I stay at this hotel at least 25 times a year, this time was not the best. I enjoy the staff and the location and especially the value, but I had a problem this time that never was fixed during my 2 night stay and I called at least 3 different times. The telephone in my room 348 did not work properly.. I could hear the other person talking, but they could not hear me. I finally had to call the front desk from my cell phone. It was impossible to talk with anybody from my room phone. I was told that somebody would come by to fix it, but I waited 1 hour and nobody came after the first call. I reported again on the second day and then again when I checked out. I still enjoy this hotel and recommend this property to all my friends so this is not really a critical review... just wanted to let you know to please fix the phone in room 348... thanks...Michael
August 29, 2014
Rated 5.0 out of 5.0 by Susansie Friendly staff, comfortable room
A nice relaxing stay. The staff were welcoming and friendly and the room very comfortable.
August 28, 2014
Rated 5.0 out of 5.0 by Sarita48 Nice Hotel
The check in was a little long because a big wedding party was checking in at the same time we checked in. The staff were very friendly and helpful. The room was newly renovated and everything was very new and clean.
I was greeted as a Platinum Elite and offered the points or water and a snack,
A hotel I will stay in again when I come to Dulles Airport.
August 27, 2014
Rated 5.0 out of 5.0 by Papa LGA Great In-Room Experience
My room was very comfortable, very clean, and a very good experience especially for the value. All staff personnel I encountered were very friendly, courteous, and very knowledgable. Personnel in the bar/restaurant area were great. Introduced themselves and remembered my name. New shuttle vehicles are great.
It is sometimes difficult getting to the hotel depending upon time of day and traffic.
A couple of recommendations:
I would like to see coffee available in the lobby area. I had a 5am shuttle ride to the airport. I asked at the front desk and was told there was no coffee available. Same at check-in the afternoon before. It would have been nice to have a cup of coffee available.
I would really like to see a paper (like USAToday) available at the front desk. I would even have it added to my room cost.
Overall it was a great experience.
August 24, 2014
Rated 4.0 out of 5.0 by gammie Great spot, Great Service!
Nothing's perfect.. but at 99% excellence this hotel is a stand out on all levels! Try it for yourself;)
August 21, 2014
Rated 5.0 out of 5.0 by NashGirl home away from home
Being a flight attendant, I have stayed in many hotels. This one would rate in the top five. It is comfortable and the front desk was very detail-oriented and friendly. My main concerns are cleanliness and quiet. Both were achieved on my stay.
August 20, 2014
Rated 5.0 out of 5.0 by Margarita10 Better that I expected
The Manager was very kind and took very care of us. The staff was willing to help us all the time.
August 20, 2014
Rated 5.0 out of 5.0 by Edster39 Nice place to stay
The fitness center is small, but the rest of the experience and facilities are good. The bar is a good place to stop after working all day and resonably priced. The Breakfast buffett has fresh fruit on it so if your on a diet (like me) you can maintain your diet during the stay.
August 20, 2014
Rated 5.0 out of 5.0 by BusinessVal Great hotel
The Crown Plaza Dulles Airport is a great place to stay by the airport. The staff is extremely friendly, the rooms are well appointed with amenities not found at similar hotels. The gym and pool are perfect to relax and the restaurant is surprisingly good.
August 19, 2014
Rated 5.0 out of 5.0 by wow beauty friendly staff
FD agents were very friendly and very informative.
they were always willing to take care of guests needs
I was given a nice room on the top floor
August 17, 2014
Rated 4.0 out of 5.0 by Lima J. Wonderful Weekend
Although lunch service could have been better, my overall stay was pretty wonderful.
August 14, 2014
Rated 5.0 out of 5.0 by DCDeb Very impressed with the Crown!
This was my first visit to a Crown Plaza. I was there to attend a conference. Upon arriving at Dulles Airport I went to the pickup location to meet the van. I did not have to wait long at all. The driver was courteous and pleasant. The hotel entrance is immaculate, and well maintained. The desk staff were professional and well informed. The rooms are comfortable, The beds are more than expected, with soft fluffy pillows. The temperature is easy to control. The lighting is soft, and more than adequate. The room is so quiet with no outside noise, and very private.
I usually leave the TV on all night when I travel, but I turned it off every night. The relaxation kit is amazing!
I totally enjoyed my stay. I would recommend this hotel for business or leisure to anyone. Great location with easy access.
August 14, 2014
Rated 5.0 out of 5.0 by bobd1 Overall satisfaction
All aspects of my stay were very pleasant and well managed. Staff was very friendly and efficient.
August 13, 2014