Rated 2.0 out of 5.0 by BrooklynMom Would not recommend
I made an advanced reservation here, about 2 weeks before my arrival date. One of the main reasons I chose this hotel as oppose to one of the others in the area was because of the heated indoor pool. When I arrived, they advised me that the pool was closed for repairs and would not be open until the next day. My 10-year-old son was very disappointed since, again, this was one of the main reasons we wanted to stay here. The front desk manager, without an apology, went on to tell me that the website advised that the pool would be closed that day. This came across to me as condescending because I had made my reservation 2 weeks and the website message was not on at that time - I didn't think I needed to check the website that day before checking in for any messages. When the pool finally opened the next morning, I was told that the heat could not be turned on, so although my son and I were welcomed to swim, it would be ice cold. What??? Still, no apology or anything. I checked out that very same day. The next day, I tried to get on this website to leave this review and the website would not recognize my information. I called the front desk, and the guy was basically like "yes, you have the correct information, I'm not sure why its not working". Didn't offer to look into any further, no apology, nothing. Furthermore, the room was less than what I have come to expect from Holiday Inn - clean enough, but shabby at best. I will not be staying at this Holiday Inn ever again - POOR customer service and just overall foolishness.
June 8, 2013
Rated 5.0 out of 5.0 by Tami60 Huge room, very friendly and great service
The front desk was very helpful and accommodating when I had to change my reservation. The buffet breakfast was delicious and the service was excellent!
June 4, 2013
Rated 5.0 out of 5.0 by salmon52 Wonderful home away from home...
Thanks for the service and friendships I have enjoyed with your hotel staff.
June 4, 2013
Rated 5.0 out of 5.0 by BeccaC Customer Service
During a recent stay at your facility, the customer service was stellar. Brandon and the other front desk staff were accomodating and pleasant at all times. Any requests or inquiries were met with professionalism and knowledge. it was a pleasure to stay at the Holiday Inn Gwinnett Center for my son's wedding. I wouldn't hesitate to stay there again!
May 31, 2013
Rated 5.0 out of 5.0 by Jhayes Super clean
Breakfast was great. Staff very hospitable and professional. Quiet. Love the atmosphere of the lobby area.
May 10, 2013
Rated 3.0 out of 5.0 by easysleeper Great service!
The service for the hotel was excellent. The server was down and that caused a huge headache. I had to travel to a fed ex Kinko's to handle some of my personal work. Other than that, this was a great place to stay and will love to stay again.
May 7, 2013
Rated 4.0 out of 5.0 by jaag excellent gathering place in the dining area and bar area.
My daughter's rehearsal party was held in the ballroom, comfortably seating 75 persons. The area was very clean and bright. The chef and waiter were cordial and accomdating with our time allowance. They were patient and kept the buffet warm and ready when the wedding party was delayed at the church. Our family came from many states so we enjoyed the closeness of our rooms. The mood was so celebratory that the adults stayed downstairs both Friday and Saturday nights until very late enjoying the service and each others company. There was no attempt by any employees to send us on our way upstairs, so the atmosphere was easy and comfortable. We selected this particular location because of the closeness of the mall. In between the wedding celebration and many parties, everyone was able to spend time playing and watching the many children at the mall. It is a terrific place for the kids who enjoyed Medieval Times, Glow in the dark golf, game room, and many more activities from Friday till Sunday. The indoor pool was fantastic to enjoy this time of the year. Before leaving, a large group of us met Sunday morning for the breakfast buffet. Again the staff was terrific. Both ladies that originally organized our endeavour with my daughter and I, remained with us from beginning to end. We appreciated not being sent back and forth with several persons. Thank you!
April 19, 2013
Rated 4.0 out of 5.0 by Brinina Enjoyable Stay
I was very reluctant to visit Atlanta this particular weekend as all the NCAA finals/festivities were going on but this location was a very welcome surprise. Outside of the lottery ticket that we found in our room (not a winning ticket) when we arrived and the key card not working, we really had a very enjoyable stay.
April 12, 2013