Rated 4.0 out of 5.0 by ralaws Great location, Good service, could use soom improvement.
Breakfast service was better than average, food was well prepared and fresh. Most hotels now have coffee service in their lobbies so that you can have a cup anytime you wish so this is a negative.
The bar service was good but being unable to purchase even a beer before 5:00 or after 10:00 is ludicrous. I can understand the bar not opening before 5:00 but most hotels at least have beer in their gift shop coolers. If you are in town for a sports tournament this is not convenient.
Dinners service was quite good, small menu but well prepared.
March 15, 2013
Rated 1.0 out of 5.0 by badSuwaneeexperience Room provided was not I requested at reservation time
I am a platinum P.C member. I made a reservation on the Holiday Inn website for a King size NON SMOKING room.
When I arrived, I was given a SMOKING room with (2) double beds. I was told by the front desk that they did not have any rooms available like I had reserved. I was told that they had set off an "ozone" in the room eralier which is designed to make the room smell better since it was a SMOKING room.
When I asked why the room type that I reserved was not provided to me I was told that they simply didn't have that type of room available as they were booked for the night.
I am still in shock as to how I was treated by this particular property. I originally booked for (2) nights but checked out the next morning only to have to find another H.I unit for the 2nd night of my stay.
I travel frequently and H.I is my hotel choice. I will never book again at this property. I have a situation where I will be bringing in 3-4 people per month for 2-3 nights for several months in the area but I will not book any more nights at this property.
March 5, 2013
Rated 1.0 out of 5.0 by RRAY Great Hotel
Great place to stay if you are in the Atlanta areas.
February 5, 2013
Rated 4.0 out of 5.0 by EB69 Welcome was not as expected
When I checked in I was not recognized, nor greeted, as a Priority Club member. When I brought this to the attention of the young lady at the front desk she did not offer me the amenities I have come to expect as a Priority Club member.
I have stayed here many times and my stay was otherwise great.
I will stay here again.
January 20, 2013
Rated 5.0 out of 5.0 by SB123 Very Impressed
I haven't stayed at A Holiday Inn for quite some time. I was impressed with the cleanliness and updated decor . The staff was exceptionally attentive. I would recommend staying here.
January 18, 2013
Rated 5.0 out of 5.0 by SamB03 Clean rooms and great staff!
Very pleased with this hotel. This is the second time I have stayed here and the staff at the desk are wonderful. My room was clean and the water was hot! :) Only wish is that the indoor pool was heated. Breakfast was alright but service was very slow. Overall, it is a very nice and comfortable hotel.
December 28, 2012
Rated 4.0 out of 5.0 by GMoney45 Good Stay after move to 2nd room
First room that was offered was on the 6th floor. View of the I-85 traffic and city lights were nice. Room however had spider webs and dead spiders on the ceiling. Also a long crack/water stain in the ceiling next to the bed wasn't to inviting either. We assume that room has not been serviced in a while. Went back to the lobby and was given another room on the 5th floor. Room was great. Fridge had a low hum the entire time. Very noticeable when TV was not on. Outside of this, we enjoyed our stay. Plenty to see and eat around Gwinnett County.
December 14, 2012
Rated 5.0 out of 5.0 by PB23 Third year in a row
My church group has stayed at this hotel when comming up from Florida to work at Operation Christmas Child since 2010. The rooms are comfortable with nice ammenities, i.e. microwave, coffee maker and mini fridge. The breakfast is great, and the restaurant is resonable. The rate has gone up a little over the years (as to be expected), still a good value. :)
December 13, 2012
Rated 5.0 out of 5.0 by JoeMc Awesome Stay
1st let me say I would love to bring my family and stay with y'all anytime! The room was big for a normal hotel room and the bed was very nice loved the restaurant and bar. Just a great stay all around.
December 5, 2012
Rated 5.0 out of 5.0 by GAVicki A fantastic place to stay
The hotel staff was fantastic, helping me the entire way. They all went out of their way to make me feel comfortable.
The room was superb and really huge. Being handicapped, I needed the additional room. The shower had more than sufficient hand rails for me to feel comfortable and maneuverable around in. There was enough room for my electric scooter to get into the bathroom. It was excellent.
The hotel maid came in and lightly cleaned the room, without interrupting my phone call. She was very personable and pleasant to deal with.
The food was outstanding. Breakfast was great tasting and there were many many choices. The staff for the meal, also assisted and helped me with any whim. I felt like royalty... it was amazing!
Thank you to the Hotel staff and the breakfast and dinner staff. They did much more than anything I expected.
However the shuttle service to and from the convention center was severely lacking. The first "delivery " was unexpected, as the driver - seemed to be "MIA" taking almost 35 minutes to return to the hotel. I arrived later than I wanted to arrive. Then, after calling for a pick up, the first night it took over 45 minutes and I had to call the hotel 3 times. I was exhausted, cold, frustrated after my day of learning so I am certain I was not the most pleasant to deal with either, but...
The driver mishandled my scooter and broke off one of the side covers and although easily repaired with some glue-I assume, never even stated an apology, just handed me the piece from the ground. I felt like I was a complete burden on both trips on Friday. Something after experiencing the hotel staff at Holiday Inn, I did not expect from the shuttle drivers.
November 15, 2012
Rated 5.0 out of 5.0 by Brookelou Clean, great location
Stayed here to go to Georgia Quilt show at Gwinett Center. Enjoyed the shuttle. Room very clean. Love those pillows!!!
November 14, 2012
Rated 2.0 out of 5.0 by Oldmold Nice Hotel, average at best breakfast, tattered American Flag
The breakfast was average at best, the breakfast had a decent variety but the quality of the food was average to below average.
The U.S. flag hanging in front of the hotel was torn to shreds, which does not give a very good first impression of the hotel. The front desk service was excellent. The bathroom amenties were lacking for such a nice hotel, only soap, shampoo and lotion, no condioner, mouth wash. Also, quality of those items is below average.
November 9, 2012
Rated 5.0 out of 5.0 by margareto staff was the greatest
I have stayed with you last year for the georgia quilt show. The accomodations are great, the breakfast buffet is excellent. Most important was the staff and manager,who helped me with everything including printing out directions to various places. The waiter in the restaurant was excellent, he anticipated our every want after the first day.
It is unfortunate that the show in the fall is going to be moved as I enjoyed staying with you.
October 25, 2012
Rated 4.0 out of 5.0 by GMoney45 Great Hotel - Great Location!
Close to restaurants, local stores and Discover Mills mall. Refrigerator and microwave was very accommodating for a weekend stay. Lobby folks were busy but yet still helpful and friendly. Weather just happened to be perfect that weekend. Will definitely stay here again at my next opportunity visiting Atlanta (Gwinnett County).
October 22, 2012
Rated 5.0 out of 5.0 by StevenD Great Stay at Holiday Inn
My Family and I really enjoyed our stay at this Holiday Inn, We look forward to returning in the near future. Steve Davis, Madison, Alabama
October 18, 2012
Rated 5.0 out of 5.0 by Ray66 Great Place to Stay
This is an awesome Hotel with a wonderful staff. I would recommend this Hotel to anyone staying in the area.
October 16, 2012
Rated 4.0 out of 5.0 by AntiquingDavid Bathroom Design
While the public spaces are very hip and pleasing, the rooms are a bit small and the attempt to create a stylish bathroom for the 21st century has a great failing. The commodious walk-in shower has the right door frozen in place--only the left door slides fully to cover the right. When cleaners prepare the shower, they cannot close the door and turn on the water--thus only when the guest enters the shower is the, in my room, nine inch long growth of green slime evident, blossoming under where the sliding door covers it--totally gross!
October 13, 2012
Rated 5.0 out of 5.0 by JDLjr Really good except for one thing
Great staff and rooms. One of the few hotels I stay at that has adequate water pressure in the showerhead for a great start to the day! Decent fitness center, although quite small. Biggest and only real complaint is that in comparison to their competitors, the breadth of TV channels offered is small. Whereas most hotels have around 70 channels, this location only offers 35-40.
October 11, 2012
Rated 5.0 out of 5.0 by Marth42 Great Place to Stay if you are attending Conference at Gwinnett Center
The Holiday Inn Express at Gwinnett surpassed my expectations. Our room was very clean, beautifully furnished and very comfortable. If you looking for a hotel near the Gwinnett Center, be sure and book with them!
September 29, 2012
Rated 5.0 out of 5.0 by Woods Guest Rooms
I have been staying at this property for nearly three years. Staff is amazing. Lobby re-do is nice, but was probably not a high priortiy. Instead, the guest rooms need attention. Bathrooms in particular are becoming somewhat run-down. Cracks in the ceiling, black marks on the doors and walls, shower door frames rusting...
Thanks for the opportunity to comment.
September 28, 2012