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Rated 4.3 out of 5 by 132 reviewers.
Rated 5.0 out of 5.0 by Great Hotel Stayed here after a long flight from Paris to Atlanta. Great staff and room. Breakfast was excellent, much better than traditional breakfast at hotels. November 13, 2013
Rated 5.0 out of 5.0 by Great place Best staff anywhere. Great hotel in a great location. November 3, 2013
Rated 5.0 out of 5.0 by Comfortable and accomidating hotel This was a very pleasant hotel with a staff that made the stay most enjoyable. The décor is up-to-date, and the room was spacious and nicely outfitted. The big screen TV, relaxing chair and ottoman were the pecfect thing to help me feel at home and relax while in the room. And the bar/restaurant area was unexpected and most accomidating to all of my needs. October 31, 2013
Rated 5.0 out of 5.0 by Great customer service This was my second stay at The Holiday Inn Gwinnett Center. I am very pleased with the Staff and customer service. Everyone was very friendly and helpful. The Restaurant even opened early to accommodate a large group of women coming for the Women of Faith Conference. The Location is perfect, close to shopping, Restaurants and of course The Gwinnett Center. The rooms are clean and the beds are comfortable. I definetly see future stays at this Holiday Inn. October 31, 2013
Rated 5.0 out of 5.0 by A great hotel This is the first time I've stayed in a Holiday Inn with The Hub. What a great idea! It was wonderful to have food and drink available at all hours, either in the bar and restaurant, or the pre-packaged food and ice cream. The room was very comfortable, with a refrigerator and microwave. The favorite part of my stay: exceptional bar service from MG, and freshly-prepared, reasonably priced food that was far better than in most hotels. October 27, 2013
Rated 5.0 out of 5.0 by Nice area, friendly staff, great service. We spent weekend showing grandkids some of the many fun activities in Atlanta. This location was ideal for commuting to Stone Mountain plus downtown Atlanta. There is city driving involved but had no difficulty...just try to miss rush hour. Staff is pleasant, location excellent and value for the money. Will stay there again. October 18, 2013
Rated 5.0 out of 5.0 by Great place to stay!!! This is the second year in a row that we have stayed at this hotel. Excellent service....clean.....great service. Breakfast was awesome....loved our waiter!! October 15, 2013
Rated 5.0 out of 5.0 by Twice a Winner My second stay was as comfortable and enjoyable as the first. Add to that that this time I had two meals at the Hub Breakfast and Dinner and both had an excellent selection and cordial service. I highly recommend the Maple Salmon sandwich. October 13, 2013
Rated 2.0 out of 5.0 by Check-In We arrived at the hotel on Saturday, October 5 via airport shuttle at about 2:00pm and asked the Front Desk Clerk - Heather - if it would be possible to receive an early check-in. We were told no. We asked if we could leave our luggage behind the desk as the event we were attending began at 3:00. We were told no. We asked well, then, is there a restaurant or someplace to get something to eat and drink. We were told no that didn't open until 5:00. (Except the snacks like chips and sodas). So, we sat in the lobby and waited to check in dutifully at 3:00. As we sat there we observed that Heather was indeed checking people in prior to 3:00 without first asking us or the other groups that were also dutifully waiting. So we then approached the front desk and asked could we check in? We were allowed to do so. Because check out was at 12:00 and our event was until 3:00 we asked if we could reserve a spot to store our luggage for the next day and we were told no. Upon arriving in the room it was obvious that it was not a smoke-free room. We were told the hotel was full so there were no other options. When we left for our event at the convention center, we asked Heather was there a shuttle service? She said yes, but never called anyone to drive us. So we walked to and from the center and returned to the hotel around 5:30. We went to the lounge and our service was great - Yay! Great bartender and Food and Beverage manager service. We told them about our smokey room and the food manager himself did the best he could by using some sort of device to try and quell the odor. We ordered take out, went back to the room and the food was quite good. The next morning we phoned the front desk to again ask if it would be possible to leave our luggage and we were told of course. So we went to the lobby, checked in our luggage and asked again if there was a shuttle service. We were told yes, the driver would be ready to go in 5 minutes. And he was and he gave us a card with his phone number to call him when we wanted to return. Such good service - on Sunday! Not on Saturday. October 9, 2013
Rated 5.0 out of 5.0 by Hotel Review Hotel was very comfortable and the staff very friendly and helpful. Very enjoyable stay. October 1, 2013
Rated 5.0 out of 5.0 by Excellent accomodations and a wonderful staff! I stayed for a week while I was in the area on business. It was my oasis after a hard day at work. The staff was excellent, very friendly and willing to make my stay a pleasant one. Special thanks to Mary Grace at the Hub restaurant for the wonderful dinners prepared. I highly recommend this Holiday Inn. September 23, 2013
Rated 5.0 out of 5.0 by Great Stay 4th time this year I've stayed in this property. Its a little hard to get to due the the intersection traffic but a great location if you are doing business in the Duluth , GA area. Good, quiet rooms and good overall service. Remember to use the back exit from the property, which will save you time and is easier to exit to Satelite Road. September 22, 2013
Rated 4.0 out of 5.0 by Very nice Staff Staff was very friendly and accommodating. Room was large enough, but could have been a bit cleaner. Shower stall was very nice. Restaurant/bar could have stayed open longer. Ten is early for closing.....especially if you have just traveled in and would like a snack and a nightcap. But the biggest drawback is that it is not easily found. We rode around three times, and this after asking directions three times, before we finally located the EXTREMELY small sign for the Gwinett Center. Apparently, my brother spoke to other guests who had had the same problem. This delayed our check-in until almost 10 pm, and as I stated snack, no nightcap. September 19, 2013
Rated 4.0 out of 5.0 by Great Hotel My stay here for three nights was Great! Room was good size and bed was very comfortable. Recommend this hotel because of the location being in the center of the Georgia Mall and other malls and lots of restaurant. September 10, 2013
Rated 4.0 out of 5.0 by Comfortable hotel in great location This hotel is on the campus for Gwinnett Arena, so is a great location for anyone attending events there as well as anyone needing a great stop-off destination or attending an Atlanta event. The hotel is a great example of the improved Holiday Inn brand, and the staff were friendly and welcoming. The new hub concept lobby is great and encourages guests out of their rooms and into a comfortable communal area which is great even for small groups or couples. The well-stocked convenience store and clean pool are also welcome amenities. The rooms are comfortable and well-appointed. The only single negative was the noisy refrigerator in our room, which we had to unplug as it make an irritating sound all night. This is a great hotel! September 9, 2013
Rated 3.0 out of 5.0 by Good bed, noisey ac Room was good but after returning to room for the evening, ac was so loud from rattles wife and i had a hard time sleeping. Very disappointed since the stay was very good up to that point. Probably wont stay there again. September 8, 2013
Rated 5.0 out of 5.0 by Great Service My family was there for a wedding and the large group was there from friday to monday. I stayed on the property sunday night but was there through the entire period in and out working on wedding stuff and making sure everyone was ok. The staff was able to address every concern and i would definitley recommed the property. September 5, 2013
Rated 5.0 out of 5.0 by First time visit to Georgia Great service, location, very nice and clean. Nice staff. September 4, 2013
Rated 5.0 out of 5.0 by Good stay Room very clean and comfortable. Excellent location for my needs. Relaxing stay. August 30, 2013
Rated 2.0 out of 5.0 by Not good This was not a good experience for me the customer service was not good and their was only one female working the desk which I thought was crazy. I don't know her name but she was very nice. She was the one who check me in and a lot more people. I don't think I will stay there any longer. August 29, 2013
Rated 5.0 out of 5.0 by Great Customer Service! Im an Ihg employee so my standards coming here were very high.I proud to say your team exceeded my expectations. The staff as a whole were warm and inviting. Leotia, Sam, Leonel (spelled wrong) were exceptional! I will be back next year for our convention. Thank you for all your hard work. August 29, 2013
Rated 5.0 out of 5.0 by Comfortable! Thank for your allowing us to stay at your hotel at a discount rate, also the use of the shuttle back and forth to our convention at the Gwinnett Center was so so appreciated! The room was a little small and the beds were a bit small but they were comfortable as my husband and myself both have very bad backs and even though the beds were cramped we were able to get some good sleep without the agony of an uncomfortable bed - thank you for that. Perhaps on our next visit I would be interested in a larger room if they are available. Would your facililty consider a free breakfast as the price for breakfast was too expensive for us and it seems that the other hotels in your area provide such - that would be a plus! Anyway we enjoyed our stay. August 21, 2013
Rated 5.0 out of 5.0 by Great place to stay year after year We stay here once a year for a convention. Always great staff and clean, comfortable room. August 21, 2013
Rated 5.0 out of 5.0 Always Pleased This is an excellent facilty and we are always pleased with the quality of service provided by Holiday Inn of Gwinnett. Will definitely continue to use this property when an option. The staff go out of the way to make our stay a pleasant experience. August 19, 2013
Rated 5.0 out of 5.0 by Clean and Welcoming Our stay was as before wonderful. The best Holiday Inn Express we've ever stayed at! Staff always friendly. Room clean and fresh. Nice quiet place close to area stores and restaurants. When in Gwinnett this is the place to stay. August 12, 2013
Rated 2.0 out of 5.0 by Must be under new mangament We stay here every year but this year we were told the shuttle would only run once every 30 min. and that it would not start until after 8:00am. We were at the Gwinnett Center for 3 days and had to be there by 7:30 each day. Could not use the shuttle since they would not allow it to run. My husband has heart problems and we have always stayed there for the shuttle. We had to walk all 3 days. Also house keeping was very bad. They did not change the bedding in the room from one guess to the next. The afternoon shuttle driver had to quit driving the shuttle to change our beds. The rugs were never vacumed the shuttle driver also did that. We will make differant arrangments for next year. We will not be recommending this property July 26, 2013
Rated 5.0 out of 5.0 by ChST Here on business, then Carlos Vives concert. We complement the staff: bar, breakfast, shuttle. Food (dinners) could be better. Enjoyed comfortable, friendly environment. Staying next to concert, and band members there also was great. Will return. PS Did not get (old) Priority Rewards number, points, attention. July 19, 2013
Rated 5.0 out of 5.0 by Great location, Great Staff, and Excellent Service!! I choose to stay at this hotel because it was close to the Gwinett Arena where we attending the Beyonce concert. The concert was amazing as I knew it was going to be, but so was the hotel and staff. The arena was literally within walking distance from the hotel and they also provided a shuttle to the concert. So we took the shuttle to the concert and just walked back afterwards, which was so convienient we didn't have to wait for traffic or anything. Everyone was so knowledgable and friendly!! I work for a Holiday Inn in Augusta and I didn't even mind paying full price to stay at this hotel because of how excellent every thing was, keep up the great work!!! July 18, 2013
Rated 3.0 out of 5.0 by Good Service But Could Be Better I booked a nonsmoking room well in advance. When got to the hotel I was told the nonsmoking rooms were sold out and was put into a smoking room. The staff was nice enough to put an air purifier in the room. Put I had to wait an hour before checking into my room to do this. I was tired and it was late. I just wanted to get to me room but had to wait. And it did work but you could still tell I was in a smoking room. July 15, 2013
Rated 4.0 out of 5.0 average room, comfotable, quiet AC shuttle service to the Gwinnett Center was on time, great service. Parking is close to the main lobby. Stall was knowledgeable, friendly and courteous. July 13, 2013
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