Rated 4.3 out of 5 by 60
Rated 5.0 out of 5.0 by ParSquared Thanks for another nice stay
The one thing that could improve my stay would be that
the pool would be open. Here it was Memorial Day w/e coming and they did not have the pool ready for use.
Even though the manager/owner would park his fancy
car( Porche Panamera Hybrid) in the entry canopy every time he was there the staff was very friendly and didn't seem to be working for anyone so inconsiderate.
May 31, 2014
Rated 3.0 out of 5.0 by BelowHolidayInnStandards Oervall experience
This is as budget a HI Express as I have ever seen. There is not a great investment in it and it shows. Pool and grounds are not maintained at the typical level for this chain. The hallways are small, carpets a bit unclean and smelly. One small elevator with no lobby area to wait for it to arrive--personal traffic patterns in this hotel are poor. Rooms a bit under quality, phones were not maintained (neither one in my room worked right). The staff there seemed to know that their HI Express was not at the level of the one an Exit or two up on I-985 in the Buford, GA area and worked hard to try and make my stay better. I stay in a LOT of HI Expresses and overall I can recommend this one only because it is a lower price point. You get what you pay for here.
May 29, 2014
Rated 5.0 out of 5.0 by Liz030160 Great Location, Clean room, great service
First time as an IHG member staying in a Standard Room always stayed in a Suite, all and all the room seem to accommdate my stay. Very clean room and great service. Outstanding Breakfast both morining. Greet by the Satff at check-in with a bottle of water and fresh bake cookies.
May 28, 2014
Rated 3.0 out of 5.0 by Ken W Nice staff but the room was a little pricey.
The staff were nice and did recognize my IHG status. The room cost was a bit higher than what I typically encounter at other similar quality Holiday Inn Express hotels.
May 23, 2014
Rated 5.0 out of 5.0 by Auntbee57 Great Hotel
Staff very friendly and accomodating. Hotel lobby, halls and breakfast area very clean. Rooms roomy and clean.
May 16, 2014
Rated 5.0 out of 5.0 by Bigsteam Consistent is the definition of Holiday Inn Express
Clean rooms, friendly staff, quiet sleep. Holiday Inn Express is dependable no matter their location.
May 15, 2014
Rated 5.0 out of 5.0 by Ohiogirl711 Always a pleasure to stay
We have stayed at this particular Holiday Inn Express on three separate occasions and each time it has been delightful. Large rooms, large bathroom, clean, comfortable - like home. I love that the beds are made with sheet on top of the blanket. The breakfast was first rate - excellent gravy and biscuits, bacon and so much more. I wish all inns were as nice as this one.
April 10, 2014
Rated 5.0 out of 5.0 by mlgibb Pleasant Surprise
We were surprised to see a room layout that really made sense. It gave a feeling of more space. It was bright and everything looked new.
March 10, 2014
Rated 5.0 out of 5.0 by Robert S Great Experience
This was a great place for our visit. The location was great. The staff was great. The breakfast was very good. We would stay here again.
February 27, 2014
Rated 5.0 out of 5.0 by CB1229 Great place to stay
Very friendly staff, clean rooms and common areas, good breakfast choices. Plus it's near everything. Highly recommend.
February 13, 2014
Rated 5.0 out of 5.0 by Colorguy Great Location and Business Friendly
This is a very good business hotel. It's clean, quite and well managed. The people there are friendly and responsive. It was cold the week I stayed there. I would come in tired and cold. The front desk ladies would be there smiling and ask if I wanted some hot chocolate for my room. Wow what a good way to start the evening. A smile and hot chocolate. I hope you realize little things make a difference.
January 14, 2014
Rated 5.0 out of 5.0 by Steve T Nice place
We stay at HIE all the time all over, only one bad time in Orlando to date. Only complaint here and it affected our sleep were the pillows were way to soft, they were on the King bed and we should have probably asked for some smaller firmer pillows but overall nice unit and property. Just for info, I remodel hotel interiors and the only one I stay in no matter which hotel we work in is HIE.
P.S. staff was very pleasant and helpful.
January 5, 2014
Rated 5.0 out of 5.0 by Robin60 Very Friendly Staff!
We have stayed at this hotel several years over Christmas while visiting relatives in the area. The front desk staff are all very friendly and welcoming. And we especially want to acknowledge the friendliness and attention given by the breakfast staff. We will definitely stay here again.
December 31, 2013
Rated 5.0 out of 5.0 by Tech77 Clean and comfortable
The room was clean and comfortable. We used rewards points for our stay since we are IHG Club members and generally only stay at HIE's.
Breakfast was good. The HIE breakfast and pancake maker is my son's favorite and one the main reasons we stay.
Only con is the location is a little difficult to get to when traffic is backed up, though not impossible. Not enough to add it to the "con" list.
December 23, 2013
Rated 5.0 out of 5.0 by Dirk01 Very nice hotel
I have stayed here several times, and as always the reception is really friendly, always with a warm welcome. The rooms are clean, tidy and comfortable. The hotel is peaceful, and I always sleep very well. Happy to recommend this hotel.
December 17, 2013
Rated 5.0 out of 5.0 by Govdanl Front desk customer service
I needed to send a fax, but had the wrong number. The night dexk clerk was very patient and helpful. Thanks.
Also, breakfast was very good.
Loc ation was a little difficult to find from the main road.
December 9, 2013
Rated 5.0 out of 5.0 by Ezra84 Great Hotel
Great hotel phenomenal staff they were very friendly, nice flat screen tv. I'm a priority clubs member and I had a rewards nights, I love the downstairs rooms. Hot and ready breakfast and coffee in the morning, can't wait until my next visit to the Hotel.
December 7, 2013
Rated 5.0 out of 5.0 by goholmescull Good Overall
Upon arrival, guest across the hall were smoking pot in the room. The staff was quick to address the situation and moved us to another floor. Not the hotels fault, but they were quick to address.
November 20, 2013
Rated 5.0 out of 5.0 by zippiditydooda Great Location and so comfortable
This hotel was a great location for going to Slotin's Folk Art Auction.
The bed was so comfortable and the staff was very friendly. We will stay here again and recommend this location to others.
November 13, 2013
Rated 5.0 out of 5.0 by authentic13 Favorite Getaway
This is the perfect hotel for a relaxing weekend! The sstaffalways go out of their way to provide everything we need. They even worked hours on the phone with my credit card company helping to fix an issue. The suite I always get is clean. The jacuzzi tub and pillows are the BEST!!! The staff always remember us!
November 4, 2013
Rated 5.0 out of 5.0 by wideone65 Business Trip
I come here every week, and the staff makes me feel welcome. they are friendly and curtious. I drive a truck for a living, and look forward to spending the night at this hotel.
October 28, 2013
Rated 5.0 out of 5.0 by corvette07 gutty
Enjoyed everything about the stay at this property. This was one of the friendlyest hotels I have stayed at this year. I worked back shift and the property was extreemly quiet all day. The staff was great and always questioning if there was anything I needed. I will most definatly stay here if I get back to the area.
October 27, 2013
Rated 3.0 out of 5.0 by osgsc Nice people good location
Typical HIE. Friendly people. Usual breakfast fair, although orange juice was diluted on first few days and pancake machine inop. Rate for room was far too high for this level property. Clearly charging too much during an event weekend.
October 24, 2013
Rated 2.0 out of 5.0 by unlimited Not willing to upgrade Guest
This is my first and last stay at this HIE in Buford, Georgia. Each time I ask if there are any complimentary upgrades available and I'm told there is nothing available. When went to my assigned room, log into the IHG website, I found there were several upgrades available for the nights I am staying. What good is the Rewards Program if the rewards are disregarded by individual managers? . I am disappointed with my stay.
October 19, 2013
Rated 1.0 out of 5.0 by BLUEDRAGON1 BAD STAY
General manager is not fixing problems in handicap rooms, like he should!!!!
October 17, 2013
Rated 4.0 out of 5.0 by Erroberts Very nice hotel and friendly staff
Very nice hotel with modern decor. Staff was super friendly and very helpful. Only issue was the TV in the breakfast area/sitting area didn't work properly. We had difficulty changing the channels so our group could watch the football game. I would recommend purchasing a new TV that is fully functional.
October 11, 2013
Rated 1.0 out of 5.0 by Platinum2008 They will lie about upgrade availability!
I have EARNED Platinum status with IHG. I have stayed at this HIE in Buford, Georgia many times. Each time I ask if there are any complimentary upgrades available and I'm told there is nothing available. Yet, when I go to my assigned room, log into the IHG website, I find time and again there are several upgrades available for the nights I am staying. I can only assume the management at this hotel is instructing desk clerks to deny free upgrades. What good is the Rewards Club if EARNED and GUARANTEED rewards are disregarded by individual managers? My loyalty to IHG, and this hotel in particular, are rewarded with apathy. IHG should be willing to ensure Reward Program compliance to loyal customers/Platinum Reward Members. I am very disappointed and I believe IHG and HIE Buford management have little regard for the Terms and Conditions of the Rewards Club.
October 5, 2013
Rated 5.0 out of 5.0 by Janese357 Wonderful Service, Clean Room, Great Price!
Called while on the road in the middle of the night and the staff helped us get checked in and settled...she noticed I was a gold service memeber and she made sure I got my late check out. The room was great, breakfast was nice. I highly recommend this place hotel as it is easy to get to..just off the interstate.
September 7, 2013
Rated 1.0 out of 5.0 by MJones69 Lost power, no television overnight and room rate reduction promised did not show up on receipt.
Go to another location, they were extremely rude the ought the ordeal. They order pizza as a peace offering, however, my family prefers to avoid pork and we were served pepperoni pizza. Thanks for the worst hotel experience of my life. Consider I paid for 3 rooms over 3 nights at a rate that exceeded 100 per night, I expected better.
September 5, 2013
Rated 5.0 out of 5.0 by SHU18 BUSINESS TRAVELER
I TRAVEL A LOT FOR BUSINESS AND THIS WAS A GOOD HOME AWAY FROM HOME FOR A FEW WEEKS. IT'S NICE TO STAY IN HOLIDAY INN EXPRESS HOTELS BECAUSE THEY ARE CONSISTENT AND I CAN GET A FRIDGE/MICROWAVE IN MY ROOM. ALSO, I MUST MENTION THIS IS AN IDEAL LOCATION NEAR THE MALL OF GEORGIA AND PLENTY OF DIFFERENT RESTAURANTS AND SHOPPING.
September 2, 2013