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Rated 3.7 out of 5 by 218 reviewers.
Rated 5.0 out of 5.0 by Great service The room was great the staff was wonderful. Never have swam in a stainless steel pool before.Was a great stay except for the shower doors are reversed and the sink backed up on the floor.also could use Softer beds. February 26, 2014
Rated 4.0 out of 5.0 by Just a little advise I told the gal that we had a State Bowling and asked where the bowling alley was. She said a couple of blocks. I wished she had told me there was a walkway so that we didn't have to drive. I happened to find out as we were about to get the car. It was to late to tell my group about it so most of then drove and when I told them about the wallway they were disappointed that they didn't know. It was a cold cold night and to take there cars just a couple of blocks and finding a parking etc. I lined up the rooms for them so I felt like I should have told them but I didn't know.The walkway was really neat and it was worth not having to worry about a car. The tourney goes through May so it might be a good idea to let bowlers know about the wallway. Otherwise it was a fine stay for us. February 14, 2014
Rated 4.0 out of 5.0 by Great Service From the front desk, housekeeping and the drivers everyone was polite. The front desk and drivers had plenty of get restrurants reccomend. I enjoyed everything this hotel had to offer. February 8, 2014
Rated 2.0 out of 5.0 by Issues that took away from the experience I've already answered this with a previous request by IHG to review this property so not sure if this is redundent or my note didn't go through? In a nutshell the room, facilities and amenties were mostly good with one exception and a big one. Went to this hotel to relax and enjoy the Superbowl. The TV started losing its sound Sat. evening Feb. 1; maintenance came, was perplexed with problem but got it going somehow. Sound went out again on Sunday in the first quarter of the Superbowl; maintenance came and got it going. Sound went out again at start of second quarter; maintenance came back and again got it going. Went out again in third quarter; maintenance wasn't as quick, had to go to desk, maintenance then came and replaced the the fourth quarter. Staff and maintenance expressed their apologies, were quite friendly but the process and timing, frankly ruined the whole purpose for going. Not that it was a good game mind you, but the stay fell well short of satisfied. February 6, 2014
Rated 5.0 out of 5.0 by Excellent Service I stay at this hotel weekly, and the staff is extremely friendly and helpful. They recognize me at each visit, and manage to have all of the paperwork ready when they see me walk through the main entrance. Check-in literally takes 2 minutes. Several years ago, I booked rooms for an event for work, and they actually remembered me when I called last month to make my upcoming reservations. The hotel is under renovation, but I have to say it's moving along very quickly. I have not heard any construction in any of the rooms I've stayed in. The front desk area is completely remodeled and very nice, and the rooms are pretty, quiet and comfortable. I rarely hear anyone around me, and sleep like a rock - which is not typical for me while staying in a hotel. I really like that the elevators require your key card to reach most of the floors. I'm a woman traveling alone, and that is very reassuring. I haven't used the pool or hot-tub yet, but the swimming area is quite lovely. There are restaurants and a convenience store just an elevator ride away. Very convenient. I highly recommend this property. February 1, 2014
Rated 2.0 out of 5.0 by Way too restrictive unless you just want a place too sleep With the lobby under construction there was no where to sit with the group we were traveling with. 10:30 is acceptable for quiet time, but way to early to be sent to our rooms. With the pool area being the only area to sit, visiting quiet enough to not disturb the guest rooms should remain allowable...especially on the weekends. If someone needs a quiet room, there seemed to be more than enough non-poolside rooms available. Also, we reserved a hospitality room and were even kicked out of there at 10:30 on a Saturday night. The room remained untouched by staff until morning. We should have been allowed to stay as late as we wanted as long as our noise level didn't disturb other guests. It was totally unnecessary to kick us out of there. Group sales staff were wonderful and room arrangements were great. January 15, 2014
Rated 5.0 out of 5.0 by Hockey weekend Staff was very polite and helpful. Rooms were clean and spacious. Staff willing to accommodate our teams needs in order for families to be close to each other. Team room provided at a value which helped everyone relax and enjoy the weekend. Look forward to returning in the near future. January 15, 2014
Rated 5.0 out of 5.0 by New remodel They're in the process of lobby remodel but staff is excellent and rooms are very nice. Elevators are slow. Overall excellent experience. January 11, 2014
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