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Rated 3.9 out of 5 by 310 reviewers.
Rated 5.0 out of 5.0 by gREAT sERVICE Stayed here for a business trip. Great service, nice clean facilities. July 20, 2014
Rated 5.0 out of 5.0 by Service We enjoyed Becky at Sneakers Bar who is the Bartender there. She makes our trip so wonderful and she is very nice! She is the biggest reason why we come back to Holiday inn Duluth. The only thing I would complain about is the 15 percent charge when you check in. I thought that was horrible and kind of ruin the start of our vacation there. I never use room service or order movies, so I am not sure why I needed to be charged an extra 15 percent at check in. I was charge almost an extra 130 dollars at check in and they never explain that to me until I looked at my bank statement when I got to my room. I think the next time I stay there I should not be charged an extra 15 percent because I don't use any services there and it cost way to much extra. July 18, 2014
Rated 5.0 out of 5.0 by Customer service THE BEST CUSTOMER SERVICE ever of my 26 years of business travel. Frank (Manager) helped me extend another night stay over the 4th of July while I was on business travel during the 2nd and 3rd of July. This was not easy because the service and answers I got over the phone from the Holiday inn customer care was less than stellar!! They denied my extended stay over the phone for the 4th and made it very difficult to qualify for another nights stay for reward points after my business stay. They also took an hour to resolve wi them on the phone. However, Frank did a great job helping out and acomedating us to stay in the same room and spoke to the customer care for us and validated the stay. Frank had the foresight to recognize my Elite status and also noticed a worked for a large company -ITW.....Thank you and I'll be back again!!! July 16, 2014
Rated 5.0 out of 5.0 by Great place! It's been a long time since I've stayed at your hotel. I will be staying here again. Thanks. July 16, 2014
Rated 5.0 out of 5.0 by Duluth Holiday Inn Downtown Went to Duluth for a train excursion and stayed at the HI Downtown on a Friday night. Got in about 9 PM. The desk staff was great--very friendly and welcoming. We got a room on the 16th floor. It is clear this hotel has been remodeled--the rooms, carpet, bathrooms were all in great shape. The TVs in the room were very nice and channel selection was great as well. No charge for parking here. We've stayed in this hotel 3 or 4 times before but this was by far our best stay. Nice job! July 15, 2014
Rated 5.0 out of 5.0 by Beautiful Duluth Great place to stay. Comfortable room, very clean and quite. Beds and pillows were amazing. Slept like a baby. Definitely would stay there again. July 15, 2014
Rated 5.0 out of 5.0 by Great room and service Spent 4 days and was impressed with the suite we had. The staff were very friendly and helpful. Love having two pools available. Would recommend this hotel July 14, 2014
Rated 5.0 out of 5.0 by A top of line Holiday Inn! Duluth is not a swanky town but be assured this hotel is fantastic and up to par with some of the best I have stayed in. Value is great and staff is eager to please its guests. Perfect for business or multi-generational getaway. Lots of room choice to suit your needs. I noticed they took out their nice lounge and only have Sneakers Bar/lounge that is about as hockey driven and masculine as it gets. Wish they had a nice wine bar or at least a bar not so "men only" in looks. You'll have to go down the street to the Jazz club for better ambience and more romantic feel. Just not my scene but the service was fine in Sneakers Sports Bar. Also liked the self service laundry on site!! A plus! July 14, 2014
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