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Rated 3.9 out of 5 by 308 reviewers.
Rated 5.0 out of 5.0 by Customer service THE BEST CUSTOMER SERVICE ever of my 26 years of business travel. Frank (Manager) helped me extend another night stay over the 4th of July while I was on business travel during the 2nd and 3rd of July. This was not easy because the service and answers I got over the phone from the Holiday inn customer care was less than stellar!! They denied my extended stay over the phone for the 4th and made it very difficult to qualify for another nights stay for reward points after my business stay. They also took an hour to resolve wi them on the phone. However, Frank did a great job helping out and acomedating us to stay in the same room and spoke to the customer care for us and validated the stay. Frank had the foresight to recognize my Elite status and also noticed a worked for a large company -ITW.....Thank you and I'll be back again!!! July 16, 2014
Rated 5.0 out of 5.0 by Great place! It's been a long time since I've stayed at your hotel. I will be staying here again. Thanks. July 16, 2014
Rated 5.0 out of 5.0 by Duluth Holiday Inn Downtown Went to Duluth for a train excursion and stayed at the HI Downtown on a Friday night. Got in about 9 PM. The desk staff was great--very friendly and welcoming. We got a room on the 16th floor. It is clear this hotel has been remodeled--the rooms, carpet, bathrooms were all in great shape. The TVs in the room were very nice and channel selection was great as well. No charge for parking here. We've stayed in this hotel 3 or 4 times before but this was by far our best stay. Nice job! July 15, 2014
Rated 5.0 out of 5.0 by Beautiful Duluth Great place to stay. Comfortable room, very clean and quite. Beds and pillows were amazing. Slept like a baby. Definitely would stay there again. July 15, 2014
Rated 5.0 out of 5.0 by Great room and service Spent 4 days and was impressed with the suite we had. The staff were very friendly and helpful. Love having two pools available. Would recommend this hotel July 14, 2014
Rated 5.0 out of 5.0 by A top of line Holiday Inn! Duluth is not a swanky town but be assured this hotel is fantastic and up to par with some of the best I have stayed in. Value is great and staff is eager to please its guests. Perfect for business or multi-generational getaway. Lots of room choice to suit your needs. I noticed they took out their nice lounge and only have Sneakers Bar/lounge that is about as hockey driven and masculine as it gets. Wish they had a nice wine bar or at least a bar not so "men only" in looks. You'll have to go down the street to the Jazz club for better ambience and more romantic feel. Just not my scene but the service was fine in Sneakers Sports Bar. Also liked the self service laundry on site!! A plus! July 14, 2014
Rated 5.0 out of 5.0 by Great experience Very polite staff. Clean rooms. Nice pools. Only drawback is the loud in room air conditioners. July 12, 2014
Rated 5.0 out of 5.0 by very good hotel. Only complaint would be temp in room hard to control otherwise very good. July 12, 2014
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