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Rated 3.8 out of 5 by 317 reviewers.
Rated 4.0 out of 5.0 Downtime in Duluth Needed a quiet comfortable place to stay for a few days while visiting Duluth and this fit the bill perfectly. Room was very clean and the bed comfortable. Front desk staff was excellent. Getting to the hotel and negotiating the parking garage for check in can be time consuming. And the downtown Duluth area is not the greatest at night. But I had no problems. Overall, I had a great stay. July 25, 2014
Rated 4.0 out of 5.0 by 2 bedroom suite worked great. Our grandkids loved the kiddie pool...We took the trolley down to Canal Park..Was so convenient right outside the front door..We enjoyed our stay in the 2 bedroom suite,worked perfect for my family. July 24, 2014
Rated 1.0 out of 5.0 by EXTREMELY NOISY FROM THE POOL We were very disappointed with our stay. They gave us a suite one level up from the pool and you heard screaming kids all evening until they shut the pool at 10:30pm. We complained the first night and were told they were completely sold out. We complained again on the third night and their solution was to offer us breakfast, which we declined. We could not relax in our room and spent the evenings we were at the hotel in the lobby. I did a prepaid room and was not even allowed to cancel and change hotels. Very disappointed in the entire stay! Felt we should have been offered a refund on at least part of our stay since we couldn't even enjoy our room. July 23, 2014
Rated 5.0 out of 5.0 by Great service, great room! I would recommend this hotel. But first make sure you are a IHG rewards member! They make sure to take care of their members and we sure got that when we stayed! I didn't want to pay more for a lake view room but when I booked I asked to be upgraded if the rooms were available , and sure enough we got lucky! The view of the lake is beautiful! Also when you book make sure you're up on floors 7 and above. Because 7 and up need a key, levels 6 and lower essentially anyone can get to those levels. Yes, even people not stating there if they enter from the holiday center.. And travel in the elevators. We did not take the decc tunnels, but they're are a cool thing to offer! And will use them next time we stay! July 22, 2014
Rated 1.0 out of 5.0 by poor hotel Cleaning crew and security issues need a great deal of attention. July 21, 2014
Rated 2.0 out of 5.0 by Nice, but not so nice It is a nicely updated hotel, however there are some things that make the stay not so wonderful. First to start is the 20 minute wait to get on the small, slow, and extremely busy elevators. Then when you finally get to your relaxing suite, you find out that it is overlooking a pool that is LOUD and noisy in the room. Unable to relax or sleep till the pool closed at 10:30 pm. Some better sound management techniques should have been used at the last remodel. The room was clean. The two restaurants that are part of the hotel have fair food, nothing more then your average bar or cafe food. Big plus is that the hotel is attached to the skyway system. Would not recommend paying for a weekend stay in a suite to relax and to be stuck listening to screaming kids in the pool. A room like that should overlook the city. July 20, 2014
Rated 5.0 out of 5.0 by gREAT sERVICE Stayed here for a business trip. Great service, nice clean facilities. July 20, 2014
Rated 2.0 out of 5.0 by Overrated We had to change rooms shortly after checking in as one of the beds had a lot of black dog hair on the white sheets. I was offered a Benadryl by the front desk and I declined as I had my own allergy medication with me. We were offered another room that was not as nice as the first room and smelt smokey. We also found a little more black dog hair on both bed sheets and cleaned it off ourselves. The front desk did not call to ask if the room was okay or not. At 7:30 am the next morning, hammer drilling on concrete from another floor started (I guess they are doing renovations) which woke us up. At 9:00 am, the room cleaning staff knocked on my door when I had the "do not disturb sign" posted outside the door. As I was leaving to check out, 2 cleaning staff women where talking in another language to each other in a heated conversation by the 8th floor elevator lobby and I had to ask them to move so I could manover the luggage cart into the elevator. #I don't think they heard me and continued on with their heated conversation.# When we checked out, the front desk did not ask how our stay was or how the changed room was. When I asked where to return the luggage cart after loading my vechile, the front desk advised me to put it back in the parkade where I came from. No signage was indicated where exactly to return the luggage carts so I just left it outside the front parkade door. When we left the parkade, the night before and on the morning we were leaving, they was no parkade attendant at the exit either time, so we just left our parking ticket on the gate box exit. July 20, 2014
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