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Rated 4.0 out of 5 by 472 reviewers.
Rated 5.0 out of 5.0 by Duluth MN Stay was great, pool and hot tub were out-standing September 17, 2014
Rated 3.0 out of 5.0 by Average stay, Noisy rooms We checked into a room that was smoky. We could not sleep because our room was by the pool and it was extremely noisy until 10:30pm and noisy again in the morning from 8am. We were there to get lots of sleep for a marathon the next day and could not get any rest because of the people in the pol. We could also hear our neighbors conversations, so it is obvious there isn't any good sound proofing. We will not be back, nor do we recommend this hotel. September 16, 2014
Rated 4.0 out of 5.0 by friendly staff Located in downtown Duluth. It's a great old building that has been updated nicely. Any holiday inn staff I met were friendly Ann's cheerful and always asked if I need anything. September 16, 2014
Rated 5.0 out of 5.0 by definitely recommend Very good value, beds were very comfortable, despite being next to pool and hearing noise through the door, we still fell asleep easily as they were strict with closing it down by 10:30 so it ended up being a non issue. Used both pools and fitness room, all were adequate and met our needs. Love the free parking! And love close proximity to canal park, save some money and stay here! September 16, 2014
Rated 5.0 out of 5.0 by COMFORTABLE BED AND GREAT STAFF I LIKE STAYING AT IHG in Duluth. I work at the hospital and I appreciate the view rooms that the staff gives me. I request a wake up call and its very accurate and the staff always has a smile. September 15, 2014
Rated 4.0 out of 5.0 by Newer Rennovations Like the updated security of the elevator key card access. Great access to all things Duluth. Comfortable space for relaxing and resting. September 15, 2014
Rated 5.0 out of 5.0 by Great for Business or Pleasure Stayed on Business and is so convenient to downtown. They did excellent job on renovations of hotel. September 15, 2014
Rated 5.0 out of 5.0 by Welcome experience. Always a welcoming staff and location. I love the rooms that I have stayed in and the staff recognizes me when I return. September 14, 2014
Rated 5.0 out of 5.0 by Hotel This hotel is in a great location and offers complimentary transportation in the Duluth area. The front desk staff is is very friendly and attentive while responding quickly to any needs you may have.n September 14, 2014
Rated 5.0 out of 5.0 by Awesome Service - Wonderfully Updated Rooms We stayed in downtown Duluth early September. The hotel staff were very friendly and made sure we had what we needed during our stay. The interior renovations are absolutely wonderful! It's updated, it's classy, and it's CLEAN! Our bed was very comfortable. The desk area in the room was appreciated. The city sky walk was under construction, which we would have appreciated knowing at check-in. So, we used the shuttle to go back and forth to Canal Park and our driver, Austin, was very friendly and informative about the nearby sites and a bit of Duluth history. All in all, it was a wonderful stay and we'll be back again! September 9, 2014
Rated 2.0 out of 5.0 by Could've been a lot better We checked in a half-hour after check in time and couldn't wait to relax. To our surprise, when we got to our assigned room we told was available and ready, there was a step stool by the window, tools on the table and the blinds were broken! I quickly inspected the rest of the room and observed the following: the windows were filthy, the TV guide and some wrapper was on the floor in front of the bed, there were dark strands of hair on the bathroom floor, a dirty Q-tip was next to the trash can on the floor by the bathroom and the TV counter hadn't been wiped down because it was all sticky and dirty with wet rings near the tray of glasses including traces of white powder/sugar left on it. We immediately tried to call the front desk but the phone wasn't even working! All we heard was a dial tone after hitting the operator and guest services buttons. My boyfriend found a maintenance worker in the hallway and he came to our room and tried to repair it. I stood there for an awkward 10 minutes while my boyfriend went to move our car to the non-loading parking lot so we wouldn't get charged an extra fee. The maintenance worker left without having fixed the blinds but said he could come back to fix them later but we wanted our privacy to relax and were quite upset. I wanted to switch rooms and get an extra discount for all the trouble but my boyfriend insisted I say nothing so we wouldn't get the workers in trouble so I decided to write a review instead. Our reservations were for two nights so we stayed two nights. On the second day, we left our room for several hours and left the please don't disturb tag on the door but when we returned, someone had gone into our room. We guessed it was the maintenance guy because our blinds were all fixed and he left us a candy bar with a note. I thought that was wrong of him to enter our room before calling us to make sure it was okay. The candy bar was nice but definitely not enough to make up for all the trouble we had with our first time experience with this Holiday Inn and Suites. I wish the check-in clerk would have informed us of the situation prior to giving us that room or would have just given us a room that was completely ready by 4pm. We enjoyed the food at Sneakers and Porter's very much and there were some positives to the room/hotel but overall I was not happy and thought we paid too much for that experience! September 8, 2014
Rated 5.0 out of 5.0 by Great Stay Had a great stay at this hotel, staff was very helpful! Room was done well beautiful view of the lake and the lift bridge. September 7, 2014
Rated 5.0 out of 5.0 by Duluth- the San Francisco of the North Great scenery, food and exploration opportunities. The Holiday Inn is convenient to downtown and one has the San Francisco opportunities of steep hills without those pesky charming cable cars, beautiful vistas, and some amazing restaurants. September 6, 2014
Rated 3.0 out of 5.0 by Overpriced No breakfast For the price you spend here vs other hotels its kind of a slap in the face not to even get a continental breakfast. $300 a night for a average room with no perks what so ever is pretty steep. The bed was fine and there wasn't anything wrong with the room its just spendy. September 5, 2014
Rated 4.0 out of 5.0 by Newly refurbished. Cafe and public areas could use some added attention Nice job with the room upgrades. Shower and bathroom areas have a nice modern feel. The view is likely the best in town if on the lakefront side of the hotel. The public areas could use a bit of freshening but overall my stay produced a good nights rest. Good value too and the staff went so far as to match internet pricing without much fuss! September 4, 2014
Rated 3.0 out of 5.0 by Poor housekeeping Our room was comfortable and clean when we arrived. We stayed for 3 nights . On our second day we left the room at 9am and returned at 3:30 to a dirty room.. Housekeeping was in the hall and asked me if we wanted our room cleaned, I told her of course we did. We left the room again so they could clean it . We returned to our room and discovered all she did was empty the wastebaskets and make the bed.. No towels, water cups , vacuuming ,general cleaning or coffee cups was done. We had to call the front desk and request them. September 4, 2014
Rated 3.0 out of 5.0 Bad Wi-Fi This hotel had bad Wi-Fi and not enough elevators. Beds and rooms were nice and the view was goo also. September 3, 2014
Rated 5.0 out of 5.0 by Comfort I stay in a lot of hotels and by far the quietest hotel and most comfortable beds around very nice September 2, 2014
Rated 4.0 out of 5.0 by Very good hotel This hotel is very well kept and a good place to stay for a reasonable price. The only issue we had was very slow elevators throughout our stay. The staff was aware of the problem but didn't offer any solutions. September 2, 2014
Rated 5.0 out of 5.0 by Would stay again Very nice hotel, parking ramp made it interesting to find the front lobby, but once we did it was fine. Was conviently located to everything we wanted to go to. Would have been nice to have a cont. breakfast for the price of the room. The beds are very comfortable and the room was generally clean. all tho they did not clean out the frig from the last guest and there was left overs in it. Also there was long hairs behind the bathroom door, which we just picked up with a Kleenex. We spent the extra for the Lake view room and it was worth it, we go to see the boats, lift bridge and the city lights. September 1, 2014
Rated 5.0 out of 5.0 by Nice hotel I very much enjoyed the overall conditions in the hotel plus the staff were all very friendly and helpful. Close proximity within walking distance to Canal Park was important to us since we were on motorcycles. The special motorcycle parking was also great. We had a great time and a great meal at Sneakers Restaurant thanks to the great service friendlyness of Rob the bartender who made our time there very pleasant. September 1, 2014
Rated 2.0 out of 5.0 by Trying to be something they are not. Rooms were way to expensive for the quality and luxury level. August 31, 2014
Rated 3.0 out of 5.0 by Overwhelming chlorine put a damper on our stay My husband and I stayed at the Holiday Inn while we were in Duluth for the Air Show. We appreciated the ramp's free, covered parking; the complimentary shuttle, which took us to and from the Air Show grounds; and delicious (generously sized) breakfast omelets in the hotel's restaurant. Our room was large and tidy, the bed was comfortable, the bathroom contained thoughtful amenities and plenty of towels. We had to adjust the air conditioning to a shiver-inducing 68 degrees (or lower) to remove dampness from our room. This dampness, we guessed, came from the hotel's indoor pool, as did the overpowering aroma of chlorine. It was difficult to walk down the halls without coughing, in fact. And, each morning, I awoke with bloodshot, swollen and irritated eyes. I mentioned the chlorine problem to the front desk when we checked out, and they said they'd had to use more chlorine than usual after an "incident" in the pool. Best bet: Ask for a room far from the pool. August 29, 2014
Rated 4.0 out of 5.0 by Nice Views of Lake Superior, Ship & Aerial Bridge! We stayed here one night in August, and thoroughly enjoyed the view of Lake Superior, and the ship Irvin, and the Aerial Lift Bridge! The hotel is in the middle of downtown, so you also have views of the downtown area. Our room was great (although not real clean), and everything worked well. The stainless steel pool and the whirlpool were nice. The sauna did get warm, but the heater was not working properly (only one element was working), so it was very slow to heat up. The sauna benches were a weird design. The sauna could definitely use a remodel, it's old. The hotel was in good shape otherwise. Hotel personnel were helpful, friendly. All in all, we were very pleased with our stay, and will come back again (especially if they get the sauna working properly!). August 28, 2014
Rated 5.0 out of 5.0 by Great Staff The Holiday Inn Duluth has as "professional' a staff as I have encountered at any hotel. My room was exceptionally clean and well attended. Great value, as well. All in all, it was a very pleasant stay at this quality Holiday Inn facility in Duluth, MN. August 26, 2014
Rated 5.0 out of 5.0 by A great comfortable room and nice staff I appreciated all the nice touches such as coffee, tea in room, free upgrade for platinum member. The best deal of all was that prompt 4:30 AM ride to the airport with the free shuttle. The location has a great antique store right across the street and nice gift shops and food choices in the same building. August 24, 2014
Rated 5.0 out of 5.0 by Duluth Visit Skywalk Access makes getting around no matter what the weather, so much easier. Continental Breakfast would make experience better. Parking is nearby for easy access and free! Nice location to do leisure activities of all kinds. We were poolside and it was fairy quiet. The 10:30 closing hour was adhered to making rest more enjoyable. August 22, 2014
Rated 4.0 out of 5.0 by Great service and unexpected room upgrade My boyfriend and I recently stayed at the Holiday Inn in Downtown Duluth. When we arrived, we were allowed to check in TWO hours early which was awesome since we had been hiking all day at Gooseberry Falls. Also, our room was upgraded to a King suite on the 16th floor (top floor) with a view of the lift bridge. We ordered a small meal from room service and although the food arrived promptly it was pretty average (I recommend skipping the gyro if you do order something). Overall, we had a great time in Duluth and our stay at the hotel was great. I especially loved the noon check out, I haven't been able to sleep in for months so it was nice to not feel rushed in the morning. August 21, 2014
Rated 5.0 out of 5.0 by Such great customer service We had such a great stay!! Very clean and comfortable room. We all slept until about 8:30!!! We love the pool and pool area! Great for kids, which was the MOST important for us! We asked for a later checkout and the girls at the front let us stay an extra hour! More pool time! Thank you so much for everything!! August 21, 2014
Rated 5.0 out of 5.0 by Holiday Inn Duluth Great service, check in was a pleasure, all my needs taken care of. Kaylyn was fabulous. Hotel was quiet, but very busy. Would definetly stay there again. August 21, 2014
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