Rated 3.9 out of 5 by 418
Rated 5.0 out of 5.0 by MarkLHG Great stay, convenient, clean
I am in Duluth almost every week. Last week I attended the Chamber of Commerce dinner and enjoyed another great stay at the Holiday Inn. The hotel feels very fresh after the remodeling. The shower only executive room with a lake view is wonderful.
October 27, 2014
Rated 5.0 out of 5.0 by WaytooTall Who knew Duluth
Lets face it Duluth is not on most peoples list of "got to see places." We stopped to visit family and decided on Downtown because,
The most interesting thing is you feel like your in a big city without the big city crowds.
We were on the 16th floor and the view well let just say I sat and look out the window for quiet a while. The room beautiful and comfortable. Ok I know this is corny but I want a shower door like the one they have.
So there you have it big city feeling, comfortable rooms, great view and that shower door?
October 26, 2014
Rated 1.0 out of 5.0 by Platinum12 Good, Bad, and Terrible
Room was nice, clean and comfortable. My Coworker and I went to the Sneakers bar and grill as recommended by the front desk. Rob was the first bartender/server and I would say he was a delight! Rob engaged with everyone during happy hour and is quite the example for all to follow. Unfortunately, just the very opposite happened when Juli took over for him. I fielded a call and informed Juli that I needed to step out and it could be awhile before I return, but that I promise to return without a doubt. The call took an hour and twenty minutes and when I returned Juli informed me she put a "flag" on my account. I might mention, I did tell her room 1213 if she has to leave for some reason. When I asked Juli whom I should speak with about the "flag" she said "The manager, but don't worry about it because the manager already yelled at me for it, they don't care about us as we are only peons" I requested her to tell me who the manager is so I may straighten this out as I have been platinum for 15+ years. She refused. My coworker and I just tossed it up perhaps Juli was having a bad day. However, it then even got worse as we watched various groups and single people come in. She was flat out rude to everyone so we realized at least we were not alone, unfortunately. I watched three different people come in and wait to put an order in only to have Juli standing at the north end of the bar chit chatting with a friend...all three of them left without ordering anything as they had waited over ten minutes. Enough was enough so we asked Juli about it and her response "I don't get paid enough to deal with this "expletive" " At this time we settled up our tab and went on about our night. This was an absolute embarrassment to what I have become accustom too with Holiday Inn. This experience alone would make me hard pressed to choose this hotel again. This was the absolute worst display of professionalism I have seen in my 20 years of travel. Disgusted.
October 24, 2014