Rated 4.2 out of 5 by 208
Rated 3.0 out of 5.0 by Anonymous visitor 2015 Beautiful location shame about cleanliness
Lovely hotel and good wheelchair access.
Room nicely decorated, spacious and shower room good design and access.
Staff very friendly and helpful.
Car park far too small and disabled bays not monitored leaving it a free for all.
Shower room facilities were not clean and spoiled experience.
Water marks and debris on toilet, stains on sink, hairs on floor, significant mould on shower curtain, rust marks and dirt on shower room floor especially in corner not been cleaned for some time.
Shower drain partially blocked means 3/4 of entire room flooded during my 10 minute shower leaving my dirty clothes I had put on the floor soaking. Room not able to vent as fan not working.
Over all a nice hotel but hygiene and cleanliness need significant improvement and immediate attention for a reasonable standard.
Bedroom was cleaned and maintained to a high standard.
August 29, 2015
Rated 4.0 out of 5.0 by Mor Mor Lovely location
We stayed overnight as we wished to visit relatives in Dumfries. We received a warm welcome
August 28, 2015
Rated 2.0 out of 5.0 by JohnnyTBD Disappointing
Despite being a Platinum member we received no upgrade. As a result, the room was very basic, with no fridge and no complimentary water etc, and no ironing board. It was a twin room but the duvet on one of the beds was simply a double duvet folded over. The bedside lights were non-matching and the standard lamp did not work. The room was also not clean, and there were a number of cobwebs. The bar appeared to be closed and the restaurant seemed to be understaffed. The staff were doing their best.
August 26, 2015