Rated 4.3 out of 5 by 119
Rated 5.0 out of 5.0 by gerberfood1214 Nice Place
Very clean and great staff. I was there for a meeting and hotel staff was very accomadating and attentive.
August 28, 2014
Rated 5.0 out of 5.0 by jyanny Very Clean
The rooms were very comfortable and very clean. Would stay again.
August 27, 2014
Rated 2.0 out of 5.0 by TonyC1965 Issues with Room maintenance
During the first day, the air conditioner thermostat was not working (batteries), dirty bath mat, no inner-liner on the shower curtain, shower curtain short in width and length and leaking shower head. I reported all these things to the front desk. The front desk was helpful and friendly and all issues were resolved except the inner-liner which resulted in a wet floor after every shower and stained bathmat. I've been a Platinum Member for many years and this was one of the worst initial experiences I've had with an IHG property.
The Restaurant staff was fantastic and some of the front desk staff were very friendly.
August 27, 2014
Rated 5.0 out of 5.0 by Welita4 night desk agent
Night check in staff was very helpful & polite. Enjoyed our stay very much. We will stay at this hotel in the future
August 26, 2014
Rated 3.0 out of 5.0 Meh
The first thing I noticed was the staff was very friendly and pleasant. The next thing I noticed was breakfast was not included. Maybe it's me, but I am pretty sure the last Holiday Inn I stayed at had free breakfast and a pretty good one at that. Maybe it was an Express.. Anyway, for a fairly new hotel this one was kinda run down. The tub was stained and the mini fridge was missing the bottom shelf. There was a water stain under the sink where there clearly had been a leak. The ironing board was stained as well. The "last available room" even though I had booked several weeks ahead and people checked in after me, was next to the elevator mechanical room. It wasn't as bad as I thought it would be and only woke me up early in the morning. Next time I have to work at Quantico, I will choose another hotel.
August 22, 2014
Rated 3.0 out of 5.0 by Codyyy13 Great place Breakfast was not good
The breakfast buffet was terrible. Ended up at Ihop across the street. Everything else was great
August 19, 2014
Rated 5.0 out of 5.0 by Okie911 Great staff
Every interation I had with the staff was a pleasure. From giving driving directions to me on the phone, my reception at check-in and the restaurant staff, it was all very nice. Probably one of the best "stafff encounters" I have experienced.
August 11, 2014
Rated 5.0 out of 5.0 by Serj Nice location
Nice location. Clean room. Friendly personal . Good bar and restaurant .
August 9, 2014
Rated 5.0 out of 5.0 by A1worldtraveler Great Hotel, good nights rest
Newly constructed Holiday Inn. Very clean and bright lobby. Rooms large enough to be comfortable, Queen beds excellent size for one with restless legs syndrome.
Was disappointed that breakfast was not included. Really enjoy the convenience of and the feeling that you are getting something extra.
August 6, 2014
Rated 4.0 out of 5.0 by LouNJ Decent hotel in the Dumfries area
This hotel is the best of the hotels in the immediate Dumfries area. However, it seems to have slipped a bit since the last time we visited as mentioned in my comments earlier in the survey. Staff are fine, overall appearance is fine, but they appear to be cutting corners in some areas.
August 6, 2014
Rated 5.0 out of 5.0 by DMH Harrisburg Facility Great, Staff Average
The facility and amenities were convenient, clean and met my expectation(s). My only problem / complaint was with the front desk staff. They were very polite however poorly trained.
I reserved two (2) rooms. One in my name and one in the name of the folks whom I traveled. Upon check-in the clerk took both our credit cards so that the rooms could be billed separately. This request was made clear at the time of check-in.
At check-out I re-iterated this request and asked for a receipt of the bill. When I challenged the clerk on a balance transfer from the booking website and the additional bill for the second room she insisted that I was only paying for one room. When my traveling companion reviewed his bill there were only charges from his purchases at the restaurant / bar.
As a result I ended up billed , and paying, for both rooms due to the poorly trained and uninformed desk personnel.
August 3, 2014
Rated 5.0 out of 5.0 by Algree Great Room no nice and quiet
As always great stay with express the area location
is near shopping and dinning areas or Hotel food is good
The best part of my visit was the quiet time for excellent
July 28, 2014
Rated 5.0 out of 5.0 by Mike155 Great Place To Stay
Staff was very courteous and knowledgeable. Hotel was in a good location for the purpose of the trip. Breakfast was excellent in quality and price. Room was clean, spacious and comfortable. Mattresses and pillows were very comfortable and the room was quiet. I would recommend this hotel to anyone that is going into the Quantico area.
July 25, 2014
Rated 5.0 out of 5.0 by ccarrie37 Bed was fantastic
This was a last minute choice which I found online and I believe I got lucky. We needed a good night's sleep as we were boarding the Auto Train the next day. The bed was absolutely fantastic as were the pillows. We were able to enjoy a wonderful night of sleep and wake completely refreshed and ready to go!
July 24, 2014
Rated 5.0 out of 5.0 by Riomom Spacious room and very friendly staff
We stayed for 3 nights at the Holiday Inn in Dumfries. We were moving from Virginia to another state and needed a hotel for a few days. The room was very large, there were 5 of us, a couple with three teenagers. We had a roll away and several bags and there was plenty of space to move around comfortably. The staff is always friendly and the hotel is very clean. Good location in Dumfries. Near the highway and restaurants. We did not use the pool this time but we did in the past and it's fine. When we need a hotel in Dumfries for us or family members, the Holiday Inn is our choice.
July 18, 2014
Rated 3.0 out of 5.0 by Bob Wx shower facilities
I was very disappointed when we went to our room and seen a tub instead of a roll I shower. We went back to the desk and asked why as our confirmation stated roll in shower. We made reservations approximately 3 weeks prior to arrival date. The person on duty said they only had 2 rooms with roll in showers and they were already occupied. my spouse had to take sponge baths that evening and in the morning as she could not get in the tub. we felt that a room with roll in shower should have been held for us.
July 18, 2014
Rated 4.0 out of 5.0 by GRAN AM good value
for the short stay we had - this Holiday Inn met all needs and expectations - good value and the staff was very helpful and personable - would recommend this property
July 17, 2014
Rated 1.0 out of 5.0 by HD biker chick Disappointment
Poor service at best. This was our second stay at this property and we were very disappointed at best.
July 17, 2014
Rated 5.0 out of 5.0 by catfish 67 staff
These folks bent over backwards to make the stay the best
July 17, 2014
Rated 5.0 out of 5.0 by Margaretlb Great Service and Clean, Comfortable Room
This was my first Holiday Inn stay in many years and I was very pleasantly surprised. The hotel was spotlessly clean with a very comfortable bed. Great pillows, Internet and useful mini-fridge, microwave and coffee maker. Best of all was the genuinely friendly staff. If in this area, I will definitely stay here again.
July 16, 2014
Rated 5.0 out of 5.0 by Tom and Bev Tom and Bev
We did get a very good price for the room. Our 2 grand kids enjoyed the pool. We had no complaints at all about our stay.
July 16, 2014
Rated 2.0 out of 5.0 by jnice87 Serious Cleaning Issues
When I arrived at 7pm my room was only half cleaned, our beds were made but there was still garbage in the room and the bedside table, our bathroom hadn't been touched (there was dirty towels, long brown hair, and a used sanitary pad in the bathroom). We were then told we had to wait 20 minutes while they got the cleaning staff to go to our room to clean it. The next day was the opposite, our bathroom was clean but our beds weren't made. We ordered breakfast at the hotel restaurant and it took over 30 minutes for them to get me an egg over easy, toast, and fresh fruit. The only positive thing I have to say is I never heard our neighbors. Overall, it was a systematic failure of a hotel stay.
July 15, 2014
Rated 4.0 out of 5.0 by joencheryl98 Nice Place but Restaurant breakfast buffet was horrible
We stopped late - after 1am. Although we got a discounted price it was still much higher than we wanted to pay. However, the rooms were very nice and we slept well. We prefer Holiday Inn Express with the morning breakfast included. This one was $7.99 for breakfast buffet and kids free. Everything was dried out and tasted horrible. We ended up going to McD's down the road for a quick bite.
July 14, 2014
Rated 5.0 out of 5.0 by Haleyteejay Great Hotel
Hotel was great! I will stay there again when I plan my next vacation to the United States Marine Corps Museum.
July 12, 2014
Rated 5.0 out of 5.0 by BMiguel Great Attentive Staff
You'll really feel welcomed by the staff- especially the front desk. Very accommodating to travelling guest. Front desk staff will be most attentive to your travelling needs. Thank you Debee and Greg.
July 8, 2014
Rated 5.0 out of 5.0 by dlsr Overnight stay
a quick overnight stay, all aspects were very good. Will use this location again
June 19, 2014
Rated 2.0 out of 5.0 by unhappy after long trip wish it could have been better
expected more from a Holiday Inn located in a "tourist area".
Besides our Marine Corps reunion group, there were several members of another veterans group as well as regular guests staying there. The rooms were very nice, but overall service and amenities not so good. This Holiday Inn had a restaurant/bar on the premises; but when I went to get some supper and a beer at 9:00 pm on a Saturday night, everything was already shut down and help had left! Was told that there had been a misunderstanding with scheduling the employees #so they had closed up shop and gone home?#. Oh, breakfast...usually complimentary unless something really good and special. Had to pay for the usual scrambled eggs and sausage and yogurt. Had to track down a waitress in order to get a cup of coffee. And only 1 washer/dryer for the guest laundry, so that didn't work out too well either....3 of us in line. #sigh#
June 12, 2014
Rated 5.0 out of 5.0 by usmc1775 great service
The hotel was pleasant and the staff were wondewrful
June 10, 2014
Rated 2.0 out of 5.0 by Jeepgirl7197 Close Proximity To Marine Corp Museum
I chose this Holiday Inn Express for its clse proximity to the Marine Corp Museum which, in fact, is the only reason i would recommend this hotel. The night my husband and I stayed here, after being tired from driving many hours, we constantly heard "loud noises" like someone hammering. After constantly hearing the noise, we finally realized that a man was in the parking lot "welding" a semi truck that was parked in the Holiday Inn lot. After the man finished some welding, he woukd then strike the metal truck with a hammer a few times. Mind you, had this occurred in the daylight hours, we might have not heard it, but this "noise" continued way past midnight. Another complaint that we had, this particular IHG hotel DOES NOT offer a free breakfast as many others now offer. That was rather disappointing to us. FYI. We had planned to spend 2 nights but cancelled our second night because of our disappointment!
June 7, 2014
Rated 5.0 out of 5.0 by neuropsy clean, very nice bed
My stay here was very enjoyable. The staff was attentive and helpful and made me feel welcome.
The bath and TV were very good and the towels large and fluffy. Noise was not a problem.....
May 30, 2014