Rated 4.1 out of 5 by 154
Rated 5.0 out of 5.0 Top notch
We were there over thanksgiving. Despite having to work the holiday, the entire staff was friendly, knowledgeable, attentive; and we had a wonderful stay.
December 2, 2013
Rated 5.0 out of 5.0 by Maplebritt Great time. Fun weekend
This is a great getaway break that is minutes away from Ann Arbor. Our kids love going here. The staff are super nice and the place is small enough to let the kids go wild!
Everyone should go! Take a break...
November 28, 2013
Rated 5.0 out of 5.0 by JaZie Done right!
We had a great stay. We chose a bunk bed room and the kids thought that was just so cool! The water park was the perfect size. I had 4 older kids and a toddler. I felt safe allowing my older kids to go enjoy the slides while I stayed with my toddler. We had a blast! The staff was nice, the place was clean, and we slept well. The kids have already been asking when we will return ... Honestly, I've been thinking the same thing!!
November 28, 2013
Rated 5.0 out of 5.0 by Awsome1 Great Service and clean comfortable room
2nd time visiting kids had great time in water park.
November 22, 2013
Rated 3.0 out of 5.0 by cocomarie No toiletries stocked in the rooms?! Rude manager.
I had to call housekeeping to provide me with a bar of soap to be able to wash my hands. When he arrived to the room he asked if we would be in need of shampoo and conditioner as well since they are not pre-stocked in the rooms anymore but rather only available by request.
There was also an incident that happened in the general meeting area that I was displeased with. We had a group of 5 boys celebrating my son's birthday by singing and then cutting & eating cake at the tables near the tree with the owl on the 2nd floor. It was approximately 9:45-10 when a black lady in a pant suit (possibly a manager) walked thru & stated loudly to the group, "where are your parents, why isn't someone watching you?" To which I responded from the couch "I'm right here!" She continued walking away & did not respond. They were a bit excited, eating cake & opening gifts but in no way disruptive or trouble-making. Besides, we were well before the 11pm quiet time. Very rude & unwarranted behavior on her part and probably because she did not see me sitting right there. Unfortunate to know that's how she speaks to children when she does not believe an adult is in ear shot.
November 15, 2013
Rated 1.0 out of 5.0 by Wildman25 Had a suite booked, but was given double.
Has a suite reserved. Was given a double. No feedback from follow up from issue like they said they would to discuss the issue. Not happy at all!!! Not Happy!!!
November 14, 2013
Rated 5.0 out of 5.0 by DEC1108 Great experience!!!!
We went to Splash Universe to celebrate our 10-year anniversary and our son's 3rd birthday. We couldn't have picked a better way to celebrate!!!! The room was nice (my only minor complaint was that the chairs were a bit uncomfortable), the staff was very friendly and helpful and provided excellent customer service! My son had an amazing time in the waterpark! We plan on making this a regular celebration destination!!! I 100% recommend the Holiday Inn/Splash Universe in Dundee!!!! Keep up the GREAT work!!! Thank you for making the weekend so much fun!
November 13, 2013
Rated 5.0 out of 5.0 by franksh expectations
The hotel staff was very helpful and courteous. This hotel located in the city of Dundee Mi. was unexpected. I traveled with my wife and, I wish that I could have brought my grandchildren here. I would not be hesitant to revisit this property as a destination.
November 13, 2013