Rated 4.0 out of 5 by 287
Rated 5.0 out of 5.0 by maryann1024 The staff went above and beyond!
I booked a room to accomodate 4 adults and 4 children. I had seen an offer for a free upgrade. But, since we had the largest room available, they obviously could not upgrade us. So, I asked if they could offer a discount instead, and they said YES.
About 2 hours before check-in time, I got a call from the hotel offering us 2 adjoining rooms with 2 queen size beds, for the same price. It worked out so much better for us and we appreciated it immensely! We would totally come back to this hotel!
July 26, 2013
Rated 5.0 out of 5.0 by RevManny Unexpected Greatness
I have to say that this was a great unexpected surprise. I was very happy with the staff, things available for the family and the value of our stay. Everyone from Colby, Josh and Kevin at the front desk to Nick at the gift shop, Jason in house keeping and Bri at the restaurant went above expectations when asked things along the lines of their jobs. All the staff was friendly and willing to help.
As a parent I was also happy with the level of training the lifeguards on duty seemed to have. They were on point and I felt that my kids (and I have 4 young ones) were all safe.
Many of the staff were younger yet they carried themselves in a professional and friendly manner.
The set up in the rooms was great for a family of 6 and the value of the family package, free family activities along with the quality of the water park were great!
I would recommend this highly. We will be back.
July 24, 2013
Rated 4.0 out of 5.0 by Jelt Very Nice Hotel
Very nice hotel property. The rooms are clean and the staff is very nice. The only complaints I have is the breakfast options are not the greatest. I also am very disappointed that the breakfast is not free for Platinum Members.
July 23, 2013
Rated 4.0 out of 5.0 by bholdaway Super Great and So-So
I took my four year old son here for his birthday. It was probably the greatest two days he'll ever remember.....I know he remember because he hasn't stopped talking about it and it's been a few weeks.
Room = Great
Hotel = Great
Water Park = Beyond Great
Restaurant = Leaves a LOT to be desired. Food was unpleasant, staff unknowledgeable, and not as child friendly as it should be for being a child-type hotel.
All and all......we would definitely go back. Would we eat at the restaurant.....definitely not.
July 19, 2013
Rated 4.0 out of 5.0 by Chaplan Great service
Best check in experience I've had at any hotel. The 2 gentlemen that assisted me seemed to really enjoy their job and making my stay a good experience.
I think Kevin was one but I don't know the name of the other.
July 16, 2013
Rated 4.0 out of 5.0 by maryellen1077 a pleasant getaway
I stayed here to relax after mid terms. it was very pleasant. the room was large and comfortable and the staff was very nice. I find the price a bit high but since I wanted to relax and just getaway I didn't mind. I would certainly stay again.
July 16, 2013
Rated 5.0 out of 5.0 by Hectop Cabella Suite
wow....what a great room.....comfy......luxurious.....we felt like royalty!
July 15, 2013
Rated 3.0 out of 5.0 by beba wonderfull staff/
the staff was wonderful ,water park was nice but not what I was expecting is good for ages 0-10 the most my daughter is 14 and she was so buried ,she love water parks but not much for teenager to do two slide for her age and also the arcade was not what was offer and that's fine we could of deal with that but the room are worse than apartment you could hear the kids down the always and over your head kids was running back and ford we make reservation for 3 days after been there for couple of hour was time for us to go staff was nice I went to the from desk to complain about the noise late at night and they was nice to call and ask for them to keep it down they did for a wile and started back this was the first time that I was happy to go home.
July 14, 2013
Rated 2.0 out of 5.0 by PS51 Complaint
Sent a complaint to Holiday Inn by email, to date I have no answer.
Check in took 40 minutes at 7:30 in the evening. One person at front desk. One person ahead of us. The front desk person was also responsible to answer the phones. He gave preference to the phone over people at he desk.
Had confirmed reservations for queen suites (2), was put in a 2 double bed regular room. Next day after seeing a suite on site, went back to front desk. Same one person staff member, and waited 30 minutes, maybe more. He did not know who was the manager on duty. He gave me the Gen. Mgr name and number...called it just to get a fax machine.
Finally water park big slide and river shut down at 5pm. My teenagers felt ripped off. But I must say room was clean, comfortable bed, and shower was great.
July 13, 2013
Rated 3.0 out of 5.0 by 123Tennessee Way too over-crowded in the Waterpark area/Rude and disrespectful kids, splashing adults contiuiously
Way too over-crowded inside the Waterpark area. Rude and disrespectful kids, kids splashing adults continuously and being allowed to knock other kids over in tubes etc. With no help of stopping them by life guards on duty! Lifeguards shouldn't allow kids to splash, beat and bang around and jump in-out of the lazy river area like animals. The hot tub was way too hooooootttt!! Teens 15-and up should be allowed inside the hot tub area with adult/parent supervision, however signs state no-one under 18 years old allowed. The staff inside hotel were fantastic!! Super helpful and always available when needed. The breakfast buffet was not so good. The staff in the breakfast buffet area were very kind and attentive. But the food looked old and re-used. I would have liked to have had a small fridge in my room. Their is no way of keeping our drinks cold. Or left-overs from Lone Star kept cold.
July 13, 2013
Rated 2.0 out of 5.0 by CodeWarrior Ok place to stay
The front desk staff and reservation people I dealt with were very friendly. The hotel is non smoking and I had to sign an agreement that if we smoked. We would have to pay an extra 200.00 cleaning fee. Ok, I don't smoke. Got our room key and first thing in the room was a strong odor of cigarette smoke. The cleaning people were right there, but all the did was spritz some odor kill in the room. It really didnt help. Went to the front desk to make sure I didn't get charged and they not edit, but no offer to change our room. Prepaid for the morning buffet breakfast and it was just ordinary. Not really worth the price and the wait staff were not very efficient. The place was crowded and the watermark isn't that great. That's why I said it was a fair deal. Almost all of the staff were very nice but I probably wouldn't go back just because it really isn't all that special. Did my grand kids have fun? Yes. Would I take them back there? No. Oh, and the on site game room was pretty lame.
July 12, 2013
Rated 5.0 out of 5.0 by kpeck6 Great Time Had by All
We took my son here for a special treat and we were not disappointed. He had a great time at the waterpark we couldn't get him out of the water.
We are looking forward to a return visit, hopefully sometime this coming winter.
July 11, 2013
Rated 4.0 out of 5.0 by JCMama Great stay with only one complaint
The room was great, the waterpark was lots of fun, and the breakfast buffet was pretty good.
However, the waterpark restrooms/dressing rooms were awful! The changing "booths" (covered with only a tiny shower curtain) were not big enough for me and my toddler, and there was standing water on the floor, making it very hard to get into dry clothing. There was one chair and no hooks for towels/wet suits/my changing bag anywhere. We had checked out of our room and so had to use this space, but it was very poorly designed/maintained. Also, the swimsuit drying machine was broken. Quite a surprise at the end of an otherwise very nice stay.
Fix these rooms, and I would be satisfied with everything, though.
July 5, 2013
Rated 5.0 out of 5.0 by Jennyjo1 Excellent Room and Waterpark
Stayed at this hotel for two nights. We have a 10 year old daughter and a 13 year old son and they had a great time. We loved the room and the waterpark. Our room was a queen bed and two sets of bunk beds. It also had a microwave and refrigerator. Loved everything about our stay. Also there are a lot of restaurant choices available within walking distance. Great value and a lot of fun for the family. Also a regular pool that is real nice if you want a more quiet swim. An overall wonderful stay.
June 22, 2013
Rated 2.0 out of 5.0 by sosl Dundee Holiday Inn
The AC did not cool down. I like to sleep in a cold room and after midnight , it started to just blow air. You will loose a customer just because you want to save a penny.
June 14, 2013
Rated 3.0 out of 5.0 by Frick Mister
When we selected this location we chose to stay based on our past experience and it being an "Express Hotel", which included a continental breakfast. At no time doing the reservation process or check-in were we told differently. On Check in we were told breakfast was serve on the second floor between 6:30 am and 11 am. Image our surprise when we were greeted and seated and told "We are no longer a Express and we charge for breakfast." The food was good and the service excellent, but in the future I wouldn't chose to eat in the restaurant at this location based on price. What would happen to a family on a budget, who in their booking as we did planned on a free continental breakfast? I would say good luck to repeat customers with this experience.
May 25, 2013
Rated 5.0 out of 5.0 by cyote50 Awesome is all I can say!!!!
Stayed here for the last 2 years for the Detroit Dragway Reunion at Milan Dragstrip. Great service, Nice Friendly Staff, Clean Rooms, Nice Lounge and water park. I Highly Recomend!!!!!AAAAAAAAA++++++++++
May 16, 2013
Rated 4.0 out of 5.0 by Robu One day stay
Family had a great time in the waterpark. Very attentive staff although the tendency was to use the whistle first versus the conversation with the individual. Strong safety focus in the pool with layers of observation. Room was good - lots of young people making for noisy hallways but no different than other places with fun and kids.
May 11, 2013
Rated 5.0 out of 5.0 by Stack22 Great stay
This was great we arrived 3 hours early was able to check in the water park was a blast. Just a good stay all the way around. Will go back for sure.
May 10, 2013
Rated 4.0 out of 5.0 by TC13 Family time
This was our first time to an indoor water park and to this hotel. First thing I thought when walking into my room through was that it isn't a suite like i booked, the front desk told me that the room we had is called a suite, it was a nice room but a suite implies that there is a sofa or a second room that has a living space in it. This was a nice looking room with just two queens and a desk in it (aka, a standard room, not a suite), it was a nice size though and the beds/pillows were comfortable.
The water park was fun, my daughter is 14 months old and the Zero entry area was great, she loved it. I was disappointed that the slide closest to the zero entry area (i think it was green) that is only about 6' tall, we were told we couldn't use since the "manufacturer" states that it is only make for 1 person at a time. Since my daughter is only 14months old she can't go down alone of course, she only weighs 20 pounds and our combined weight would be less than some of the other people using it on their own. That was a bit of a bummer, but the rest of the water park was nice.
May 3, 2013
Rated 5.0 out of 5.0 by Sargent Best customer service ever!
I wish I could remember the name of the lady who helped me on the day I checked in on 4-26-13. She went beyond the call of duty to accommodate my needs. The suite was great plenty of room for the kids, water park great, breakfast buffet a good value. I would come back again. Only problem the door to the bedroom in the suite had a lock and my grandson locked himself in several times. I would advise removing the lock or placing a key above the door frame.
May 3, 2013
Rated 4.0 out of 5.0 by bobs063 friendly staff
We had a great time at the water park. I liked it being smaller than others. It was very easy to track down our 2 kids at any time. Only thing missing is a wave pool. The room was nice and comfy. Was surprised there wasnt a microwave or fridge, had to go down stairs to use the hotels-that was a hassel.
The staff was so nice always smiling and offered us everything for our stay to be relaxing and enjoyable.
April 29, 2013
Rated 5.0 out of 5.0 by tangylover good hotel
good buffet for the money (for breaskfast). too high for room service.
April 27, 2013
Rated 2.0 out of 5.0 by Cathi0008 Suite was comfortable, restaurant food dinner cold, breakfast great
Suite was comfortable and price was okay. Restaurant food at dinner was not made to order and cold; breakfast was wonderful!
April 25, 2013
Rated 4.0 out of 5.0 by krislynn1993 fun and kids had a blast
It was a fun weekend. The kids enjoyed the waterpark. The room was comfortable.
April 20, 2013
Rated 5.0 out of 5.0 by ABC123456789 Great Experience
We took our grandchildren for a fun week-end. They ranged in age from 9 and younger. They said the experience was awesome!! The waterpark was well suited to their ages and was well monitored. We would recommend for younger children.
April 20, 2013
Rated 4.0 out of 5.0 by Gacd Comfortable beds
I had read the reviews and was a little skeptical. But when we got there the beds were great, the water was warm at the water park. Yes the 13 year old got a little board after a couple of hours but the usually do. Over all it was great. The only complaint I have was when I got my conformation that was all it was a number. When we checked out it was more for the second night, and not worth what we paid for two days.
April 20, 2013
Rated 4.0 out of 5.0 by Kingfisher1 Exactly what I needed
Location was clean, comfortable and staff was Extremely helpful! Keep it up!
April 18, 2013
Rated 2.0 out of 5.0 by hayhayhoho poor food
This place needs to place more on customer service food served cold in resturant ,they do not give personal care in my view. Rooms are over priced just because it is a amusment park. Just my own opinaon. I cann,t spell very good at all.
April 17, 2013
Rated 3.0 out of 5.0 by Paris13 very small water park with only a few slides
Our experience with average. Water park is extremely small. OK to visit for 1/2 day. We stayed for 2.5 days, and to me felt like a drag. Hotel was comfortable. Kids ended up spending more time and money in the archade than the park.
Staff was inexperienced in handling first aid. Was handed papertowels to stop my bleed outside their office and made to wait till he made his way around to open the door. Once inside, was handed more paper towels, had to request alcohal swabs. He handed me one for a bleed that was running down my arm. Requesed to get a bandage. Had small ones or extremely large ones, in the end asked him for a guage and some tape.
April 14, 2013