Rated 3.7 out of 5 by 87
Rated 5.0 out of 5.0 by BusyTraveler9 Good customer service
I liked the check in process on Sunday night.
I think his name was Darron (or Derick?)
I had several requests and he responded well.
Being a Platinum with Holiday Inn I notice and
Appreciate good service.
February 23, 2013
Rated 2.0 out of 5.0 by snowmouse holiday inn eagan
parking lot is being used for park n fly so there is no room for hotel guests to park. Cars are parked up and down the streets. There is not any coupons for breakfast with a reservation, only free drink at bar and we do not drink. Brealfast buffet is expensive. Front desk staff not professional. Good price for room and much needed remodeling is coming.
February 21, 2013
Rated 2.0 out of 5.0 by Foolmetwicestrikethree Better set your watch ahead
We were signed up for a 4 AM airport shuttle...we arrived in the lobby right at 4 AM on our watch, but was 4:02 on the clock behind the desk and the shuttle was gone. I would think a courtesy call up to the room prior to the shuttle leaving would have been expected customer service. We ended up taking a cab to assure we would not miss our flight...the hotel manager said we had plenty of time to take the next shuttle (4:30), but knowing better we took the cab. We arrived at the airport at about 4:30...as it ended up my wife and I had separate seats on the flight because we were too late for an international flight and had to take the seats that were available. Keep in mind the last time we stayed at this hotel they were an hour and a half late picking us up from the airport...claiming they were busy with a lot of other runs. I would not stay here again so I would not recommend it.
February 15, 2013
Rated 5.0 out of 5.0 by marmac Sleep and Go !
We chose this hotel for the ""parknfly" and we will definetly choose this again. Very convenient and hotel was great. Didn;t spend too much time at hotel but beds were very comfortable and bathroom clean.
February 15, 2013
Rated 5.0 out of 5.0 by Suite10 Away from the Maddening Mall
This is a wonderful choice for a business traveler -- also an excellent place to hold a meeting, or throw a anniversary party.
This hotel provides a home -- away from home atmosphere. It is has upscale amenities, with neighborly friendliness from the entire staff. The location is convenient to the airport, and to both metro areas without the urban edge or the stark industrial park. The grounds are attractive and park-like, and we visit often in the winter -- perfect cure for cabin fever.
February 12, 2013
Rated 5.0 out of 5.0 by jar59nh nice stay
I have stayed at this property in the past. As always, very friendly and accommodating staff. It's a very pleasant experience.
February 9, 2013
Rated 5.0 out of 5.0 by TammyH49 park & fly
We had a great experience with this hotel.
February 9, 2013
Rated 5.0 out of 5.0 by Traveler1967 Awesome Hotel
Everyone was super to work with!! We had a fabulous stay and the driver was a kick coming home from the airport!! Would highly reccomend this hotel
January 31, 2013
Rated 3.0 out of 5.0 by jagtolley Awaiting improvements
WiFi was not existent, although there were apologies for the lack of service & the awaiting of WiFi upgrades. I do however wonder, how long the "awaiting improvement" sign was posted as such an issue can be resolved rather quickly.
The A/C was rather noisy & too close to the pull out sofa bed affecting one's sleep.
January 24, 2013
Rated 5.0 out of 5.0 by SKLH Quiet stay. No problems.
This Holiday Inn is in the midst of remodeling. Not everything is "up to par," yet, but the bed was VERY comfortable, the room was clean and the staff was excellent! My only beef was with the elevator :-) It was a bit slow and creaky.
ALL of the staff was wonderful - from the front desk to the waitress in the cafe/lounge to the shuttle driver. Kudos to them!!
January 9, 2013
Rated 5.0 out of 5.0 Great transport to airport!
The main reason we chose this hotel was so we could leave our car here rather than pay for airport parking. Everything about the stay was fairly smooth and routine--tried out hot tub but not pool and did not eat breakfast (extra charge)--but was most happy with transport to and from airport in heated van! We would definitely stay here again if flying out of MSP.
January 3, 2013
Rated 4.0 out of 5.0 by MSP19 MSP Stay
Nice hotel close to airport good value for the money
January 3, 2013
Rated 4.0 out of 5.0 by Bert01 Soilid Hotel, good value. Getting a little old
Have stayed here before when it was Crown Plaza. Good solid location , close to airport. Shuttle both ways was timely and efficient. Would stay again for close in Airport location
December 28, 2012
Rated 5.0 out of 5.0 by prettymeimei Excellent location and Super Clean
Conveniently located by MOA and MSP Airport. Super Clean room!
December 9, 2012
Rated 4.0 out of 5.0 by JPCNJ Great Location
A more than Nice Staff (especially the "guys" on the Front Desk). Excellent breakfast
It would give it an "Ace" if it wasn't for the Airplanes flying by at "inopportune" hours, so I'll have to give it a Queen.
November 21, 2012
Rated 5.0 out of 5.0 by Peace2012 So easy!
Everything was so easy! From check in to pick up from the airport there were no problems @ all, and my car was safe and sound in the park and fly lot upon my return. Will stay here again.
November 16, 2012
Rated 5.0 out of 5.0 by WITraveler Great Park and Fly hotel
We parked and traveled then stayed a night on our way home from a week-long international trip. Free Airport Shuttle drivers prompt and friendly. Easy check-in/out. Quiet and restful. Did not try the restaurant. Will do this again when we travel from MSP! Travelers from Duluth
November 10, 2012
Rated 5.0 out of 5.0 by Jim313 Favorite Place to Stay in TC
This is my favorite place to stay in the Twin Cities. It is close to the mall and airport without either of them seeming right on top of you. There is quick and easy access to the lakes, restaurants, and shows in Minneapolis and St. Paul. The staff is helpful, courteous, and welcoming.
November 7, 2012
Rated 3.0 out of 5.0 by MK1219 no hot water.
The last couple times I have stayed there has been no hot water in my room at the 3am time frame to take a shower to leave early for work or the airport. This is rather disappointing.
October 10, 2012