Rated 3.5 out of 5 by 480
Rated 3.0 out of 5.0 by Hammer77 Not as nice as a Crowne Plaza should be...
The gentleman that checked us in was friendly and polite but overwhelmed. He walked away for a long time for what I thought was him getting our key cards but he got involved with another staff and customer and forgot about us. He came back to his station 6-7 minutes later and said hello, how can I help you...he did give us free breakfasts because he felt foolish. Crowne Plaza hotels are supposed to nice, this one was run down...it is under construction but we were NOT in a newly remodeled portion. It took 15 minutes of letting the water run to get warm, not hot water in the shower. I felt wasteful doing that but the water was very cold.
August 7, 2014
Rated 3.0 out of 5.0 by jakemax staff
We choose your hotel because of the location. It was used the year before for the Half Marathon that we ran in this year. Your staff had no idea about the race. They did not even know where
the Upper Landing Park was (less than mile from your hotel)
They did not know a race was taking place.
August 6, 2014
Rated 1.0 out of 5.0 by Kylenann Poor Experience
I have stayed at this Crown Plaza many times, in fact I had my wedding there 8 years ago. It generally is a top notch place to stay, with tremendous staff, and great rooms.
My last stay however was not anything close to my previous statement. The hotel staff seemed pre-occupied with their cellphones instead of helping me check in, then once I went to my room, I was amazed at the condition the room was in. I paid a premium price for a king bed expecting to get a nice and clean room. What I received was a room that had stains all over the carpet, randomly placed mini-fridge, and a shower curtain that had holes all the way through it.
Needless to stay I was very umimpressed with my stay and I am hoping that the room I stayed in will be renovated quickly.
I am a IHG member and stay in a lot of hotels, and I have never experienced a room like this.
August 6, 2014
Rated 3.0 out of 5.0 by Slam27 Dirty Hotel but under construction
Front desk clerk asked me 3 times what my name was...
He was too busy talking to the couple next to me.
His attentiveness had something to be desired.
The hotel just seemed dirty...
August 5, 2014
Rated 2.0 out of 5.0 by Jason2001! Don't get a room that adjoins
Make sure you don't get an a room that adjoins another unless you taking both rooms. There's no insulation and heard clearly every word the next room said through the door clearly. When they came in at 1am laughing away. Can't blame them but I do blame the hotel.
August 5, 2014
Rated 1.0 out of 5.0 by mblp incompetant staff
Quality control. Individual guest attention and service.
August 2, 2014
Rated 4.0 out of 5.0 Great deal for hotel on the Mississippi River
This hotel is located right on the Mississippi River in downtown St. Paul. The view from our room was spectacular. Although there was ongoing construction at the hotel, we didn't experience any construction noise during our stay (on a Saturday and Sunday). GREAT deal for the money!
July 30, 2014
Rated 4.0 out of 5.0 by jellynelly Best Breakfast in Bed
We had a newly renovated room which was very nice. The halls and other common areas are in need of desperate repair. But the hotel is currently under renovation.
We went to the bar for some drinks and a late night snack. We got the sirloin steak tips based on the bartenders recommendation. They were the worst! We were just going to eat it anyways because we were paying for them As soon as the bartender found out that we didn't care for them he didn't charge us.
We ordered breakfast in bed the next morning. I had the ham and cheese omelet and my husband had eggs and bacon. Everything was super good! The toast was fresh bakery bread! Yummy. The coffee was excellent! The price was the same as going out to a restaurant. Definitely worth it!
July 30, 2014
Rated 4.0 out of 5.0 by St Paul Visitor New Rooms
New Room, quiet, good service, nice views, great location in downtown St Paul
July 29, 2014
Rated 1.0 out of 5.0 by Hopeful2 Comfortable bed, clean room but... POOR SERVICE
Our room was clean and inviting. The temp was a bit chilly for me, when I tried to turn down the temp the thermostat just fell off the wall, leaving this loud hissing noise. I informed the front desk immediately at 7pm and was informed that they will send someone right away. I left the room for supper and returned at 11pm and it still was hissing loudly. Informed the front desk again, who was apologetic but was unable to resolved this issue in a timely manner. I was exhausted from my trip and wanted to get some ZZZZ, so I just put a Q-tip in the hole and went to sleep.
July 29, 2014
Rated 5.0 out of 5.0 by AEB BC Great renovated room
I stayed in one of the newly renovated rooms in a corner unit. It was beautiful, especially for the dollar value. The walk-in shower was great, the lighting was stylish and modern. The bed and pillows were extremely comfortable. The breakfast buffet was tasty and fast with excellent service provided by the staff.
July 29, 2014
Rated 5.0 out of 5.0 by Business manager Friendly staff, Great location
I had a beautiful river view from the top floor of this hotel! It was easy walking distance to several restaurants and evening strolls along the river walk were relaxing. Rooms are comfortable, clean and quiet, staff were very friendly and helpful. Nice little refrigerator. The only drawback I can think of was no microwave. I will definitely stay here again.
July 28, 2014
Rated 5.0 out of 5.0 by DebraA Great remodeled rooms!
I had a recently remodeled room that was very comfortable and modernly decorated. The bed was comfortable and the walk in shower was great.
July 28, 2014
Rated 4.0 out of 5.0 by JackieFW Great location
We liked everything about the hotel except for the WiFi, the parking and there was no soap holder in the shower. Good location, nice updated room, good views. The lady working in the coffee shop was very pleasant. She gave us a great start to our morning.
July 28, 2014
Rated 5.0 out of 5.0 by Stas51 Always dependable for excellent service
Thank you considerably for yet another exceptional hotel experience when I was duressed and on the road. I can always count on Crown Plaza to be an excellent hotel stay experience the world over. I cannot say this about other hotel chains. Thanks Again.
2 Issues I would like to resolve if possible:
1) The thanks message that was emailed to me for this latest visit in Minneapolis was addressed to the colleague I was traveling with, Anthony Schweitzer and his IHG member account. Could you make sure my IHG member account was credited for this stay?
2) I am not able to access your web site to view my IHG members account after numerous attempts. Could you send me an accounting of my IHG members activity as I have also stayed in your Narita and Jakarta hotels.
July 27, 2014
Rated 2.0 out of 5.0 by Eric E sub-par experience
Granted, this is an older hotel but was disappointed to get a room that was likely an old smoking room while other parts of the hotel were under construction. Housekeeping was lacking in that they had not replaced (obviously) half-used containers of conditioner and lotion in an already dated bathroom. Also, a food wrapper left on the floor from a previous guest.
On the other hand, i love the location of this facility. Valet parking is steeply priced but the valet and front desk staff friendly. If you go, spring for the extra buck and get the valet service, especially if you are going to be out and about with your vehicle.
This is the second time I have stayed there -- first time was better -- there for a meeting. I would probably go back again but really hoping for a better experience next time.
July 26, 2014
Rated 2.0 out of 5.0 by Toomr8r Was this a Crowne Plaza?
I arrived extremely late due to a late flight. I was checked in pretty quickly by the front desk staff, who was very polite. When I went up to my room and opened the door, I found that it was already occupied. The poor person in the room said it was the 2nd time that happened. Back down to the front desk I went. I was given a room on the top floor. I entered the room, which was on a corner, and I found the views of the Mississippi to be outstanding. However, the windows were unable to latch shut. They kept blowing open. The carpeting had some serious stains and the drapes looked like they hadn't been cleaned in years. The decor was all very dingy and dated. I somehow expected a little more for a Crowne Plaza and the price that I had paid. I have stayed in nicer looking hotels in Las Vegas for a lot less money.
July 23, 2014
Rated 5.0 out of 5.0 by milfam great room, great view
Barista at the Starbucks cafe was great! Very nice room. Convenient location.
July 23, 2014
Rated 1.0 out of 5.0 by Seifert30 CHeck in issues and dirty room
After taking 45 minutes to check in and them "up-grading" our room for the inconvenience we finally get up to our room and it was trashed beds were not made garbage everywhere and dirty towels all over the place. For the cost of these rooms I would expect them to have their stuff together and the rooms to be at least clean check in is at 3:00 we did not even check in until 4:15. NEVER Again will I stay there....
July 23, 2014
Rated 4.0 out of 5.0 Billing on my is wrong
I was supposed to pay half the bill, took them quite a while to figure it out because of the computer system, then I get home and look at my credit card today and I was billed two times for my half,
The same thing happened in Ottawa last year when we stayed at the Crown plaza, double billed.
July 23, 2014
Rated 2.0 out of 5.0 by disappointed$ Hotel seems to have gone downhill
Picked the hotel since it was near the green line rail service so we could head downtown Minneapolis for the MLB All Star Game. Hotel is going thorugh remodeling. We were given a room with two beds that had been updated. One bed was so close to the window that the curtains touched the bed and you could not get into the bed on that side. One wall was a dresser type unit that covered the entire wall with drawers and usually where the television would go.. There was no place to put the television except in a spot near the hallway where you could not see it from the beds. There were no bath towels. In essence the updated room needed a redesign.
We've stayed here numerous times in the past and now we are not sure if we will go back.
July 21, 2014
Rated 5.0 out of 5.0 by sally Ann Greatest place in downtown St. Paul, Mn
This hotel has been our home away from home since l985. The personal are all wonderful and very happy. Thanks for another great stay. RW
July 18, 2014
Rated 3.0 out of 5.0 by LazySusan Pool under renovation Front Staff needs more training
Accountability and apologies go a long way in customer service and the gal we encountered on our stay had neither.
July 17, 2014
Rated 5.0 out of 5.0 by Already Taken Comfortable and convenient to Downtown St Paul
This was a good, comfortable room. I know downtown hotels are more expensive but really don't know why except that THEY CAN. This was a convenient location for where I needed to be during the day and was within an easy walking distance. When I checked in there was 2 bus loads of guys with some sports event and I was worried about the check-in process and the noise level for the night. I needn't have worried at all. I got checked immediately and efficiently, the guys were polite, and there was no noise that I could hear over the night. The room was Very Quiet. I was impressed. My only problem was on the website while making my reservations, I couldn't add my Holiday Inn Member number. Then during check-in, because of all the confusion, I forgot to tell them I had a number and they didn't ask. That should be a question asked from the employee checklist during check-in: "Do you have your membership card with you, or would you like one?" Also, I asked for a copy of my bill to be sent to my email address, and as of this writing, it never was.
July 12, 2014
Rated 3.0 out of 5.0 by Prairie Home Companion Fa Nice River View
A beautiful river view, close to public transportation, nice city to get around and see the sights. Light rail and bus system great. Breakfast was an expensive buffet. Room amenities not great (drapes were dirty, 2 chairs, 1 ottoman, 1 small dresser in a large room, Sleep No. beds didn't work) but it was clean, large and suited our purpose.
July 10, 2014
Rated 5.0 out of 5.0 by rgulck bathroom
the arrangement of the bathroom is weird, but its on older building so it is what it is, but there is a makeup mirror that you would have to stand on the toilet to use it. As being someone who needs to be close to the mirror to apply makeup........... Thanks for the great stay.
July 9, 2014
Rated 5.0 out of 5.0 by Del21 My stay at the Crown Plaza
Management and Staff was very efficiency and professional.
July 8, 2014
Rated 2.0 out of 5.0 by Guest Stay St Paul Stay
Not Very good check-in and handling problems with you room issues. No water on the floors.
July 2, 2014
Rated 5.0 out of 5.0 by madaje overall stay
This was for a special anniversary for us and the stay and the location was perfect. Accessible to everything we wanted to do.
The stay made our anniversary even more special.
July 1, 2014
Rated 4.0 out of 5.0 by cheetaah Good location, interesting updates
My stay at Crowne Plaza was comfortable (very comfortable bed!) in an updated room. Breakfast (not included in price) at the hotel restaurant was good every day I ordered, though a bit pricey. I did not get the buffet due to food allergies, though it looked like a nice selection.
The updated areas of the hotel were nice, renovation still underway but not too noisy for where I was in the hotel. The only reason I took off a star was that the renovated rooms that I and colleagues were in had some strange little things about them. Funny light fixtures with a variety of mechanisms that are difficult (at first anyway) to figure out in the dark, no soap dish or shelf of any kind in the shower, no towel hook (in my room), bar, or anything else near the shower upon which I could hang my towel for my shower (hand towels were hanging on the only bar), no towel bar or ring for a washcloth by the sink, and a wide entry into the shower that allowed water to splash into the rest of the bathroom. I found the drawers difficult to open (the drawer pulls do not have anything to grip, just a flat piece of wood, and the drawers give resistance). It took me two days to find the fridge and coffee maker inside a drawer of the dresser. The decor was also a bit dark for my taste but at least it was clean and modern. The bed was the best part of the room, and from what I hear they have been vastly upgraded since the renovation. I would stay here again, despite the little quirks. I would definitely suggest that soap dishes and a shelf be put in the showers, and a means of hanging a towel be placed by every shower. One more note, I did hang my towels to re-use every day, but the cleaning staff kept taking my used-once towels that I prefer to keep to save resources (per the card in the room). I never re-used a single towel in the 3 nights I spent at the hotel. This seems wasteful, especially since they tell you to hang towels you want to keep.
June 30, 2014