Rated 3.7 out of 5 by 74
Rated 5.0 out of 5.0 by Misstracypink Danielle and John at the front desk were incredible!
Danielle was one of the most patient and polite employees I have ever come in contact with! Her disposition, and phone manners were top notch. she was polite, efficient and professional, and appeared genuinely interested in her work and her guests!
John was the same...his friendly nature made it feel like he was more like a friend helping you out, rather than an employee of the hotel.
I had a late night, and an early morning, early shuttle to the airport....which the driver didn't show up for!!! Yet, Danielle handled it professionally, and took the initiative to call me a cab, which the hotel paid for. I really appreciated how well she took care of me....thank you !!
I wish her all the best!!!
Good employees are hard to find, This hotel is lucky to have her!!
December 4, 2013
Rated 4.0 out of 5.0 by coolrunner Overall way good place to stay
I will say this place is way good to stay for business trip since it is located near the airport if you visit Minneapolis. There is also good restaurant on site.
December 2, 2013
Rated 2.0 out of 5.0 by Travelman43 Not worth it
Noisy heater, very slow restaurant "service", well worn room including patched ceiling that hasn't been painted, directly under airport approach path with lots of loud air traffic and a less than polite manager that called me at 7:30 am telling me I "had to" come to the front desk to sign additional paperwork. No apology for the inconvenience or mention of the fact they didn't provide it to me when I checked in. No extra amenities for IHG Gold...should I continue? Not up to the standards of other IHG properties where I've spent nearly 50 nights this year.
November 18, 2013