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Rated 4.0 out of 5 by 79 reviewers.
Rated 4.0 out of 5.0 by Bathroom servicing I've always liked Holiday Inn's and my stay at Hartford,CT won't change that. I had to give low marks for cleanliness,staff and service in hopes that my issues will be addressed and corrected. There was,overall excellent service,food and value. Here is what troubles I had- I found, after rinsing the sink after use a approx. 7 inch dark hair that must have been stuck in the upper rim. Definitely not mine. Next morning after my room was serviced,I found that all used towels and washcloths were removed but not replaced (sidenote,I'm fine with using them more than once). So I was left with no floor towel, 1 washcloth and 1 hand towel. While still considering if I would bother to call for more,a woman came by to ask me if everything was alright. I explained the bath supply issue and presumed she would remedy, but when I returned later nothing had changed. I told the desk while leaving in the evening and all was fixed on my return. My thought on this is that if housekeeping is short on replacements,I'm ok with that. But don't take away towels that were not on the floor and were fine to reuse. I plan to book here again next year for the same convention I had attended. July 18, 2014
Rated 5.0 out of 5.0 by Excellent first stay at a great location. What a beautiful hotel with excellent service. The front desk staff was very friendly and helpful. Our rooms were spacious and comfortable and the indoor pool was fantastic. The staff and food at breakfast was wonderful and we'll be back soon. The location for the Convention Center and Science Center was a ten minute walk. So convenient! July 16, 2014
Rated 5.0 out of 5.0 by Good My stay at the Holiday Inn was outstanding. Employees there were helpful in many ways. They give me direction when needed and one personally led me to a store. I received information on where to go and where not to go for food. My room was always clean and had a good smell to it. I noticed that each cup was changed each time room was cleaned. While, walking to my room each employee I met spoke to me as if I was important to them. It was a home away from him feeling they gave me. Thanks July 8, 2014
Rated 5.0 out of 5.0 by Great Staff was very welcoming and friendly. Excellent room and a great value. Easy access to the highways and the downtown area of Hartford. July 6, 2014
Rated 5.0 out of 5.0 by Comfortable room, great for kids Stayed here for a quick getaway with the kids. Friendly staff, comfortable bed and pillows. Kids enjoyed the pool. July 6, 2014
Rated 5.0 out of 5.0 by 100% except for... From the time I checked in until the time I left everything was great. The only drawbacks I had were I was led to believe there was a regfrigerator and microwave in all of the rooms; however, I had no problem getting these items when asked. I also thought there was to be a hair dryer in the bathroom, but there wasn't. Only two recommendations would be to have an exhaust fan in the bathrooms and offer a continental breakfast. Other than that The Holiday Inn was awesome!!! July 6, 2014
Rated 5.0 out of 5.0 by Business Travel - Welcome Environment I stay in this hotel every week for business travel. I am always welcomed warmly and I feel that the staff are a part of my family. Denise, at the front desk, always makes my reservations or asks me if I need them if I forget. If I have any issues or concerns, she takes care of them immediately. Brenda sits up my room exactly as I want it to make my stay more comfortable. Niclole always greets me with a warm welcome in the restaurant and Terry takes care of my drink and food needs. As a vegetarian, the chef and Terry always find things that I can eat and Tyler makes some of the most amazing dishes for me. If someone walks into the bar, Terry learns their name and remembers them each time they come in. Confessor is the hardest working person I know. He drives the shuttle bus, helps with engineering needs and even room service, as he steps in when anyone needs him and I have watched him be yelled at by a customer and he just smiles and says "yes sir", turns around to do his job and you would never know that he was just disrespected. I have not mentioned everyone's names that are so great to me but I feel overall that I am valued as a guest. The workout room is far superior to most hotel gyms and when I mentioned early in my stay that they needed antibacterial wipes in the facility, they were immediately brought in and have been staffed with them since which is really important in this type of setting. July 6, 2014
Rated 4.0 out of 5.0 by Better than expected This Holiday Inn was better than most and has caused me to wonder if I should consider staying at Holiday Inns more in the future. July 5, 2014
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