Rated 3.8 out of 5 by 30
Rated 5.0 out of 5.0 by Bennettskis1954 Great place to catch 20 winks
Needing a place to stay on a trip in the middle of an ice storm while suffering from a bad chest cold I chose the Holiday Inn, Hartford East based on accessibility and price. As it turns out this property is in a quiet area too, and access to downtown Hartford is fast and easy.
On a pre-Christmas Sunday it was nearly empty, but I was still treated well and the restaurant stayed open late. The food was excellent. While somewhat typical of hotel fare, there were a number of creative choices for appetizers, sandwiches, entries and desserts.
It appears recently renovated and the room was nice; clean, large and quiet.
No complaints here, if you are in the area you should plan on staying here.
December 12, 2013
Rated 4.0 out of 5.0 by CB12 Restaurant service and facilities
the room was fine , the bed was very comfortable, but in the bathroom, there was a cover missing in the fixtures, the plug did not work, so I had to dry my hair in the room.
the food was good, but Friday, my children came in at 9:15 to eat breakfast and there was no coffee left. When a couple, came in at 9:30 and wanted coffee, the server said, "coffee is done". So they did not get any coffee and neither did my children. This little detail means a lot. Coffee is not that expensive and it should be available all day long, especially since it was so cold. My daughter only wanted cereal and the choices were very limited and the server basically threw the cereal at her. The restaurant was virtually empty, so it was not an excuse. He seemed in a rush to be done with the meal.
I also, work in the hospitality area, and this is not acceptable.
the front staff was nice and friendly and so was the young lady who was cleaning the entrance. She by the way, was the only person who seemed concerned that folks did not get coffee.
Success does not come to people who do one thing 1000% better but who do 1000 things one percent better.
December 5, 2013
Rated 5.0 out of 5.0 by cmagoo93 amazing
I don't think I could have had a better stay. The management and staff were great to work with and I have already booked my next stay here for business travel. The work and renovations have paid off. The dining area is sensational.
December 2, 2013