Rated 4.0 out of 5 by 80
Rated 5.0 out of 5.0 by Melanie312 overall great hotel
The staff were very friendly and helpful. The rooms were clean and very comfortable. Pool was very clean. Overall couldn't have asked for a better hotel. The food at the hotel restaurant was a little pricey, but as a guest at the hotel children eat free with an adult purchasing off of the menu.
July 19, 2014
Rated 4.0 out of 5.0 by Bob482 Bathroom servicing
I've always liked Holiday Inn's and my stay at Hartford,CT won't change that. I had to give low marks for cleanliness,staff and service in hopes that my issues will be addressed and corrected. There was,overall excellent service,food and value. Here is what troubles I had- I found, after rinsing the sink after use a approx. 7 inch dark hair that must have been stuck in the upper rim. Definitely not mine.
Next morning after my room was serviced,I found that all used towels and washcloths were removed but not replaced (sidenote,I'm fine with using them more than once). So I was left with no floor towel, 1 washcloth and 1 hand towel. While still considering if I would bother to call for more,a woman came by to ask me if everything was alright. I explained the bath supply issue and presumed she would remedy, but when I returned later nothing had changed. I told the desk while leaving in the evening and all was fixed on my return. My thought on this is that if housekeeping is short on replacements,I'm ok with that. But don't take away towels that were not on the floor and were fine to reuse. I plan to book here again next year for the same convention I had attended.
July 18, 2014
Rated 5.0 out of 5.0 by 7ofus Excellent first stay at a great location.
What a beautiful hotel with excellent service. The front desk staff was very friendly and helpful. Our rooms were spacious and comfortable and the indoor pool was fantastic. The staff and food at breakfast was wonderful and we'll be back soon. The location for the Convention Center and Science Center was a ten minute walk. So convenient!
July 16, 2014