Rated 4.2 out of 5 by 156
Rated 2.0 out of 5.0 by iwantaroom Disappointing, Failed on Conveniences 100%
I chose this location SPECIFICALLY for the shuttle to and from the train station. I called the hotel directly to confirm the shuttle availability. Upon arrival, the driver was "sick" so there was no shuttle! Upon departure, the shuttle wasn't in operation at that time in the morning. I CALLED THE HOTEL DIRECT TO ASK BEFORE I BOOKED! They should not advertise they have a restaurant. It's closed more than it's open and there is no other food close by as an option during all the restaurant closed hours! Coffee in the lobby is as rare as the shuttle and the restaurant hours! All I wanted was a ride, a comfortable clean room, coffee and a restaurant. Well, 1 out of four is all they delivered. :-(
October 20, 2014
Rated 2.0 out of 5.0 by sdp123 Not happy with the quality of mattress
The quality of bed/mattress is bad and had backache after the very first night.
October 19, 2014
Rated 4.0 out of 5.0 by Picard49 Great Hotel shame about the shuttle availability
Had a great weekend because I was attending Stitches East and this was the purpose of my visit. I dined twice in the restaurant and both times I was pleased by the quality taste and presentation of the dishes.
On the downside - we were advised prior to our visit that there was a shuttle into town what they omitted to tell us was that it only ran Monday - Friday 7am-10am and 5pm-10pm. I would say at this point the driver was extremely pleasant and helpful, he drives when he is told to. At the weekends there is no shuttle although we were advised that the Dash Shuttle bus stopped outside on busy weekends. It turned out despite the hotel being fully booked for Stitches East, the Hartford Marathon, a football tournament, 16th birthday party and several coach trips they had omitted to contact the bus company and arrange for the shuttle to include the hotel on it's route. The only way to get around if you didn't have a car was to walk or take a taxi and being there on my own in a foreign country meant I was not confident enough to do this hence I remained in the hotel on the Sunday after my friends had left for New York.
October 18, 2014