Rated 3.8 out of 5 by 241
Rated 4.0 out of 5.0 by Bluenose36 EK Business trip
I stay in this hotel whenever i am in Scotland for business. The hotel is showing signs of undergoing works, but disappointed with the room as heating didnt work and cleaners hadnt done their job properly. Staff were excellent and resolved as much as they could.
Internet kept dropping out, especially when i needed it at the end of the day.
March 23, 2015
Rated 5.0 out of 5.0 by 1966John very comfortable and great staff
Both my wife and myself attended a function and stayed overnight. From when we stepped through the door on arriving until we were leaving the staff could not do enough to help us. The room was very comfortable and covered all our needs. I would recommend this hotel to anyone.
March 18, 2015
Rated 3.0 out of 5.0 by bernie1002 Standards have slipped
The management have taken their eye off the ball. I have spoken to them and hopefully just a temporary set back.
Dinner service was appallingly slow as they had 1 large party to serve. Still no excuse for us waiting 1 hour for main courses.
At breakfast 4 items not available. Waiting staff not even aware until items were requested.
Staff are friendly but lack management supervision at weekends.
Refurbished rooms will be great but basics in room are missing. We had 2 bulbs out in our room.
Comfortable beds and wide choice of TV channels.
WIFI did not work on 2nd floor and could not be fixed at a weekend.
March 18, 2015
Rated 3.0 out of 5.0 by ianx ok if you don't stay too long
It's a box that keeps the weather out, what more did you expect, service?
March 13, 2015
Rated 5.0 out of 5.0 by tartanTurk Our last visit to East Kilbride
Delighted with hotel facilities and staff.
Room very comfortable although sheets over starched and slightly uncomfortable. Will not put us off visiting and using hotel again.
March 12, 2015
Rated 3.0 out of 5.0 by BigBuck123 Parsons Egg Good in parts
The service was as always very good but my stay was spoiled by a few points.
1. The room was very cold and heating did not seem to be effective despite cranking it up to 35 degrees which it never tried to reach, hence waking in the small hours leaving me with a 250 mile journey to make on 3 hours sleep.
2, there is an odd smell about the corridors. Is it the cleaning products perhaps?
3. The meal I was served was discusting and was sent back. What was supposed to be a beef strog was in fact pasta ribbons with raw stringy meat so tough I could not chew it. It really was nasty. It was not a stroganoff. It was removed from my bill. Little compensation for a ruined evening.
The new shower was very nice
March 8, 2015
Rated 4.0 out of 5.0 by Macboss Pleasant stay
We stayed at the hotel for 2 nights overall everything was good the hotel is in need of some TLC as the room we used needed the bathroom sorting out and the room itself needs a makeover, the pool area is also well used with cracked tiles etc, however it is plain to see that the hotel is undergoing a large referb and it looks like the issues are being dealt with I would most certainly return to this hotel the staff were helpfull and friendly,
March 6, 2015
Rated 5.0 out of 5.0 by Whathappenedtospangles? Good Hotel
This is a good hotel. Have stayed here before and will again The staff are friendly, welcoming and efficient. Have only used the restaurant for breakfast and it has been good. Hotel has good leisure facilities including a swimming pool and we used that again this stay.
Only marked rooms as 4 because they are probably getting near to refurbishment time. Having said that perfectly good for family with plenty space for 4 of us in a king, single and sofa bed.
Was recognised as a platinum IHG member when I arrived for check in, Check in took less than a minute as did check out. The value for money of the stay was excellent.
March 4, 2015