Rated 3.9 out of 5 by 86
Rated 2.0 out of 5.0 by TRM1 Staff try hard but over priced for a tired hotel
Everything seems to be getting a bit tired at this hotel and it could do with a good update. Room TVs are traditional tube type and you miss the edges of the picture. Prices for rooms seem to have increased to rates that you would expect in a city centre. The restaurant has taken to adding a 10% service charge by default to the already rather high rates for food and drinks. If you want to use the WIFI avoid the 'suites' on the third floor!
November 3, 2013
Rated 2.0 out of 5.0 by mfromEA poor on details
Bedside light not working.
bits of dust in the bath
Towels didn't smell fresh - room not used for a while?
no non-slip bathmat provided or offered.
No sanitary bags
Liked the amount of space in the room
October 31, 2013
Rated 5.0 out of 5.0 by Jono77 Recommended!
Just stayed here for 9 nights while I was working in the area. Helped to make the long week pass easily. Enjoyed the nightly use of the pool. Staff were all very good
October 29, 2013
Rated 3.0 out of 5.0 by Jock17 Staff are excellent
I often stay at the HI East Kilbride for business and have always found the staff to be the best thing about the hotel. They are always engaging and never forget a face - even after a few months.
The hotel itself is in dire need of a makeover or rather the rooms are. From televisions which are the originals from the 80's (the picture is barely watchable) to the bathroom fittings, everything is needed replaced and re-decorated. There are even round pin plugs in the rooms.
A pity, as I said the taff are excellent and deserve a better product to offer their guests.
October 29, 2013
Rated 4.0 out of 5.0 by Darley18 Great room, breakfast and service shame about the dinner!
The room was very clean and comfortable, the staff were all nice and the breakfast was good. However I made a big mistake on my first night by opting to eat in the restaurant. My sister drove over from Glasgow to join me so I thought that it would be good to have a really nice meal. We are vegetarians and there is only one option on the menu - a very calorific filo pastry dish (although later the waiter said that we could have had pasta). The food was acceptable and nicely presented; the side dishes of vegetables and potatoes were perfectly cooked. However we waited about an hour for our food. The waiter seemed embarrassed about this and offered a second bread roll while we were waiting. He also later aplogised for the delay. The waitress on the other hand when the subject came up when we were paying just said "we are busy". As the restaurant was far from full and nobody was waiting I would hate to know how long customers wait if you every get really busy!
This incident spoiled my stay somewhat and I ate away from the hotel for the next two nights. The room service menu had more veggie options, and would probably have been quicker.
October 27, 2013
Rated 5.0 out of 5.0 by Las59 Recommend central for all amenities
Comfortable stay and enjoyed the pool jacuzzi etc staff were welcoming and friendly room was too a high standard will certainly stay again
October 23, 2013
Rated 5.0 out of 5.0 by daisee77 Excellent hotel
Had a fantastic stay in this hotel. Rooms were lovely, comfortable and clean. Staff were friendly and helpful. Breakfast was lovely too. Would highly recommend this hotel and will definitely stay here again!!
October 22, 2013
Rated 4.0 out of 5.0 by Garyc1970 large room and great service
Was quiet on a Sunday but a great family room, excellent service especially in the restaurant and bar, and very good leisure facilities. Excellent dinner bed and breakfast deal, definitely will come back.
October 18, 2013
Rated 5.0 out of 5.0 by gazmcc Family room
Great sized family room, nice hotel and great location. It also has a great pool which was a bonus.
October 12, 2013
Rated 3.0 out of 5.0 by Tan69 could be warmer but overall good stay for East Kilbride
I choose this hotel as it is close to the office. Staff at reception are friendly and helpful. There is a swimming pool and a small gym for those who want to destress.
I like to be warm (or at least not being cold) and this is to me the big issue I have with this hotel as I am always cold. I don't see radiators in bedrooms nor do I see them at the restaurant. Whatever season I stay I have to wear a jumper to keep myself warm.
September 30, 2013
Rated 3.0 out of 5.0 by Stewnorm A disappointing, average Mid-Week Stay
The room looked and felt like me after a long day's traveling - rather tired and desperately in need of a makeover and refresh. The furniture and fitments were showing their age and appear to be suffering from a lack of investment in maintaining the facilities. The television is verging on a museum piece - a traditional tube-screen tv - see photo, unbelievable in this day and age!. It's impossible to view the Options menu, so no access to hotel information, pay tv options, etc. Of the two bedside lamps, the bulb in one was broken and I'd say it had been so for some time. Any regular and thorough check of the room facilities would have revealed this thus allowing it to be corrected without me having to ask at reception to have the bulb replaced. The AC temperature setting on arrival (23.30hrs) was 32C....! I appreciate the weather had turned colder than usual this autumn, but should anyone expect 32C in their hotel room as the "normal" setting?!
Day two I had to request to have soap dispensers filled and for fresh sheets to be put on the spare bed occupied by our daughter - clearly hadn't been changed from the last guest.
Fortunately our daughter avoided cutting herself on the wall-mounted bedside light with sharp edges.
Perhaps my numerous notes also prompted the housekeeping staff to fix the curtains which had come loose from the rings, again something left over from the last occupancy - or earlier, and give the room a proper clean - it certainly felt a lot cleaner and tidier when we returned in the evening of day two..
Whilst the main bed was comfortable, the quality and satisfaction of our stay was reduced by a disappointing lack of attention to detail and the sub-standard fixtures and fittings, particularly the tv but not limited to that.
Whoever has this franchise needs to spend some money to bring at least the room we stayed in up to the standard expected of a mainstream Holiday Inn.
ps forgot to mention the broken floor tiles in the bathroom - another sub-standard "feature"......
September 30, 2013
Rated 5.0 out of 5.0 by DelonghiDragon Class as always
The fact that I keep returning to this hotel says it all really. The staff are friendly and excellent. The ambience is good as well as the facilities (although the room TV's could do with upgrading now). If you're travelling for pleasure then it is also a good base to work from and plan your day trips out from. The food is excellent as well as the service.
September 28, 2013
Rated 5.0 out of 5.0 by ninorckc fantastic
Stayed here for one night and it was great from start to finish.
Vicky on reception was first class and guided me into the hotel as I got lost.
Even though tour group was in service was great
Will certainly be back
September 26, 2013
Rated 5.0 out of 5.0 by Cheekychops No complaints!!
Stayed for 3 nights - staff very pleasant and most helpful, room clean and comfortable. Only stayed for breakfast - couldn't be faulted. Even the weather was good!!
September 25, 2013
Rated 2.0 out of 5.0 by Merf33 Dirty and Very dated Excecutive room
Being a platinum member of the IHG group for several years now I have stayed in over 25 different IHG hotels worldwide for both personel and business trips and this holiday inn is one I stopped staying in over 12 months ago due its extremely dated and "dirty" rooms. But 12 months on and in the area i thought id re visit and give it another try... surely after the feedback ive previously left and seen on trip advisor it must of changed.... But despite having been upgraded to an excecutive room 12 months later I walked into a room that was in desperate need of good deep clean and re decorating and certainly updating.
A TV that must be older than I am, a "blue" sofa that had more stains than original material on it that I was actually scared to sit on. A kettle that had to be placed on the foor to make a drink due to the cable being too short to reach the socket from any table tops. A shower still containing the previous guests long hair stuck to the wall tiles.
The dissapointment didnt end there with not a complimentary buscuit in site but a complimentary 50ml bottle of water was provided but never replaced after the 1st night, exactly the same issue with the provided shower gel /shampoo used on the 1st night and never replaced.
When staying for a week the least id expect is the standard things in a hotel room to be clean and the essentials replaced.
On a brighter note despite the hotel stopping their 321 menu the room service food was good and all staff especially reception were pleasent, very polite and helpfull.
Comparing this to other Holiday inn hotels ive stayed in it certainly sits in last place and does not come close to any of the competi g hotels in the area.
September 23, 2013
Rated 1.0 out of 5.0 by PD990 Not a good hotel if you are disabled like me
Only 2 disabled car parking spaces available. Both were being used by vehicles not displaying a disabled badge. I even saw one person park there and jog into the Gym! The access door into the hotel for wheelchairs was small and difficult to maneuver. The room was very shabby and needed a complete refurbishment. Very old TV with limited access to channels. The curtain lace was dirty and had holes in it. The bed was not secured and kept moving away from the wall. The disabled rooms are situated at the far end of the hotel and subsequently there are several fire doors to be negotiated with the wheelchair. I had the distinct feeling that the disabled facilities were an afterthought. I will not be staying at this hotel again.
September 23, 2013
Rated 3.0 out of 5.0 by wraf607 Choice of food
Was very disappointed with the food in the resturant. Very limited menu especially for vegerterian only one choice on the menu. Also it had nuts in it can't eat nuts. Colleagues with me ordered the soup and was told after waiting 15 mins that there wasn't any soup of the day and it had suddenly changed to another type. As you are situated some distance from any where else to eat I suggest that you have another look at the menu.
Reception desk very friendly and helpfull staff. Resturant staff need to be more on the ball service at times was slow to say the least . Just getting a drink seems to take for ever. The second day there was a wedding reception on but staffing should allow for this.
September 9, 2013
Rated 3.0 out of 5.0 by mcarmen comfortable and pleasant staff
our stay was very nice, the problem was finding the location of the hotel. It is important to give the coordinates accurate to get well. In our case we lost a lot tiempor to find the hotel.
September 5, 2013
Rated 5.0 out of 5.0 by gra7ce Great weekend stay
overall a lovely place to stay. pool and gym facilities are great. rooms rather dated and needing modernising. there was a hen party staying and you could hear them most of the night.
Breakfast was the best part of this holiday inn!
September 4, 2013
Rated 5.0 out of 5.0 by joanne12 excellent service
we had a great break and the service was excellent would go again the pool was good too
September 4, 2013
Rated 5.0 out of 5.0 by graham1960 great staff very friendly service
my partner and i stayed for four nights at the end of august ,this hotel is excellent value for money. we toured north west scotland and found east kilbride a very good base. food is excellent as are the staff. looking forward to our next visit.
September 2, 2013
Rated 5.0 out of 5.0 by Icky Excellent accommodation
Stayed at East Kilbride on three occasions and have always had a nice relaxed stay with excellent breakfasts and evening meals.
Would have no problem recommending this Holiday Inn
August 31, 2013
Rated 4.0 out of 5.0 by PAH25 Good overall but tired decor
My wife and I had an enjoyable 3-nights at the Glasgow - East Kilbride Holiday Inn. The sports, spa and swimming pool facilities were excellent. The hotel in general was nice but the general decor looked a little tired and in need of some investment. The only hiccup that we encountered was on the last morning we ordered a 6.30am breakfast in our room as we had an early flight, which never arrived. We then rushed down for a quick breakfast in the restaurant which made us a little late for our flight back, but we made it, just!
Given the location it would have been nice to have had more outside sitting areas so you could enjoy a drink or snack in the sun.
The staff were generally polite, friendly and helpful. I would consider returning if I was in the Glasgow area again.
August 30, 2013
Rated 3.0 out of 5.0 by Dave194 Pretty poor
Given a room right by the lift, noisy most of the night. Asked to move but not willing to offer me an alternative. Room was old in style, cracked tiles in the bathroom, two single beds when I had asked for a double. Television did not work properly and was the old style. Overall the room had an old feel to it, in need of modernization to bring it up to spec with its other local competitors. I expect more as a gold card member!
August 26, 2013
Rated 4.0 out of 5.0 by thesloch Expensive Water
I'm a frequent visitor to the HI in EK and opted to stay at this hotel even though I was in fact working in Edinburgh.
I asked for a pint of soda water and was horrified to be charged £2.95. I paid my money but will be visiting Morrisons around the corner for my fizzy next time I stay.
August 22, 2013
Rated 3.0 out of 5.0 by olderandwiser Much good needs some work
Our recent stay - August 8 - 9, 2013, was a mixed experience. the front desk staff, housekeeping and spa staff were helpful and good to work with. The restaurant however left much to be desired, we arrived (for an evening meal included in our package) and were presented with menus, our two children wished to order pasta - which they had seen on the room service menu - which is however not available on the main, adult resturant menu, we asked could they be served pasta the waitress said she, "would ask chef" and shortly returned and informed us that only items on the menu could be ordered. We chose to return to our room and order from the room service menu, on our way out my wife noticed that there was a children's menu for the resturant, which listed the pasta the children wished to order, when asked why the children were not offered that menu we were told huffily that "she couldn't anticipate that they would want it" why? I do not know, I would have thought children would be offered a children's menu. We returned to the room - a nice one - and ordered room service - 35 minutes later it arrived, without two orders of chips that had been requested, or with any condiments - i.e. salt or pepper. When we called down to room service - by the by the same waitress who was overseeing the resturant that evening - to ask for salt pepper and vinegar - for the chips that had arrived with the fish and chips and to see if the orders of chips had been forgotten we were told that they had been ommitted from the order, but we would not be charged for them, errors happen, no worries. 55 minutes later the salt, and pepper arrived, and two orders of chips - cold - that the poor waiter told us had indeed been included in the original order, but no one had seen them so he thought we would want them anyway - we were charged for them too, along with a tray charge. I should have stormed down and complained on the spot but it had been a long day and so...
So nice room, nice desk staff, nice spa, and a dining experience that will not soon be forgotten, and will not be repeated, the following day we ate out, a very nice meal.
August 20, 2013
Rated 4.0 out of 5.0 by GOGSIE SHORT BREAK
Great value,ideal location for Glasgow or Ayrshire,very friendly staff ,kids remind us that this was eigth visit.
August 17, 2013
Rated 2.0 out of 5.0 by Bill8591 Comfortable bed but poor standard of decor and housekeeping
Standard of room finish and furnishings not as one would expect for a Suite. In need of modernisation and standard of furnishings poor. Housekeeping poor, room not made up or cleaned properly. One set of towels provided for two guests, bathroom facilities poor, in need of deep clean and modernisation. Poor TV.
Room service reasonable and good choice but no wine list in room.
AIr conditioning not coping with room size, poor wardrobe facilities, i.e not large enough for hanging a dress.
Breakfast service ok however cleanliness of cutlery and glassware not good.
Overall experience disappointing such that would not envisage return visit.
August 14, 2013
Rated 4.0 out of 5.0 by TP25 Good hotel with great facilities
We have stayed at the Holiday Inn East Kilbride often over many years when we visit family in the area. The staff are always very good but I have to say on this occasion the reception staff were especially warm and welcoming. They showed a keen interest in our enjoyment of the hotel and couldn't have been more helpful, they deserve much praise for being such a great first point of contact.
We found the rooms to be in good order and were delighted we had been given the adjoining family rooms but the bathrooms could do with a bit of updating or at least steam clean the tiles. The rooms are a good size and the beds comfortable. Everything you need is in the room and the air conditioning you can control yourself is a blessing because it was really hot weather when we were there.
The breakfast was well stocked, varied and refreshed constantly which was great. The breakfast staff were very efficient but apart from asking our room numbers and if we wanted tea/coffee we had no further contact on both occasions we had breakfast even though it was particularly quiet at that time - a smile would have been nice :-# The lovely reception staff more than make up for this though!
The pool, as ever, was wonderful. The children loved it and the convenience of just crossing the walkway to it was perfect. Only niggle would be that a few years ago there was a viewing area upstairs where you could have a cup of coffee & look through the windows at the kids playing in the pool below but that isn't there any more #or maybe it's been moved & we just couldn't find it?) and we do miss that.
All in all this is a good hotel for families and business people alike with great staff and facilities and we will definitely stay again when next in the area.
August 8, 2013
Rated 5.0 out of 5.0 by DelonghiDragon Relaxing
Excellent service, friendly staff and relaxing environment.
August 5, 2013