Rated 3.8 out of 5 by 241
Rated 4.0 out of 5.0 by Bluenose36 EK Business trip
I stay in this hotel whenever i am in Scotland for business. The hotel is showing signs of undergoing works, but disappointed with the room as heating didnt work and cleaners hadnt done their job properly. Staff were excellent and resolved as much as they could.
Internet kept dropping out, especially when i needed it at the end of the day.
March 23, 2015
Rated 5.0 out of 5.0 by 1966John very comfortable and great staff
Both my wife and myself attended a function and stayed overnight. From when we stepped through the door on arriving until we were leaving the staff could not do enough to help us. The room was very comfortable and covered all our needs. I would recommend this hotel to anyone.
March 18, 2015
Rated 3.0 out of 5.0 by bernie1002 Standards have slipped
The management have taken their eye off the ball. I have spoken to them and hopefully just a temporary set back.
Dinner service was appallingly slow as they had 1 large party to serve. Still no excuse for us waiting 1 hour for main courses.
At breakfast 4 items not available. Waiting staff not even aware until items were requested.
Staff are friendly but lack management supervision at weekends.
Refurbished rooms will be great but basics in room are missing. We had 2 bulbs out in our room.
Comfortable beds and wide choice of TV channels.
WIFI did not work on 2nd floor and could not be fixed at a weekend.
March 18, 2015