Rated 3.7 out of 5 by 84
Rated 1.0 out of 5.0 by jason2013ab4 Horrible customer service, don't recommend this place
The hotel, while average, really does itself a disfavor by the horrible front desk staff. When checking in, my card was charged the nightly rate, even though I was staying on points. As a platinum member, I received no recognition. Finally, when checking out, I was promised 500 points. However, it's been one week, and when calling today, they said the points get posted every few weeks. Simply unacceptable. Finally, the voice tone of the front desk staff, both in person, and on the phone, is condescending, like they couldn't be bothered to be of any help I've stayed at many Holiday Inns, but never at this property again.
July 21, 2014
Rated 3.0 out of 5.0 by Coach David Need to improve breakfast
The only convenience of the breakfast buffet was that it was on site. The eggs were so so, the pancakes were like cardboard and the oatmeal was very soupy. I did enjoy the bacon & fruit. Hiedi the morning host was very pleasant and polite. I have had comparable and better breakfast at much lower nightly rate hotels. Next time I think I will stay across the street.
July 16, 2014
Rated 1.0 out of 5.0 by roanton Poor hotel Management
Hotel management not available. Rooms booked as a group not ready at check in time, by 5pm or midnight even after booking months in advance and confirming rooms days before.
Guests did not receive the guest bags which were provided. No indication of our shuttle schedule.
Paid for a shuttle that guests could not take because rooms were not ready. Did not have time to change to make shuttle so they had to drive.
Guests (especially younger members) were over charged; not given the correct rate. Some of my guests who lived closer had to give up their rooms so others could have them. The list goes on.
No one has yet to resolve our concerns and it has been 3 days since our stay.
July 15, 2014