Rated 3.8 out of 5 by 118
Rated 1.0 out of 5.0 by sdnj terrible experience
The front desk staff was completely clueless and had no communication amongst themselves or even in the computer system it seemed. I would leave emails, voice mails, and even messages with the staff and still would receive no responses for days and days at a time. I was so completely unhappy with my experience at this hotel, and for the price, and the fact that I had my wedding there and brought in many guests, I would have hoped for better. They told my guests different information when they would call to reserve a room in my block (they would say the block was full when it wasn't, gave the wrong price, double booked some guests, then told them they weren't double booked, then told them they actually were double booked when they checked in, etc.). They made for a very stressful planning experience for me, and an even more stressful wedding DAY for my husband (I had asked for late checkouts for both of us earlier in the week, they confirmed we had it, then onthe day of they had no record of the request so my husband asked for it again, they confirmed again, and then they STILL locked him out of his room at 12pm, while trying to get ready to leave for the wedding). After the wedding, I heard they overcharged some of my guests by hundreds of dollars mistakenly. Very unhappy with my experience.
October 15, 2014
Rated 5.0 out of 5.0 by Weddingvisitors Great service
Front Desk associates were great. We were greeted by smiling faces and very friendly. We actually arrived early, and they made sure the room was ready for early check in immediately. I did notice when there was others customers behind us there was no wait time - other associate at front desk helped them check in immediately.
First impressions are the best and it starts off your entire stay.
October 15, 2014
Rated 5.0 out of 5.0 by Thunder65 Comfortable and Very hospitable
The staff and accommodations are perfect for the business traveler.
October 10, 2014