Rated 4.0 out of 5 by 71
Rated 5.0 out of 5.0 by Elizabeth33 Impressive service
We were very pleased to be able to check into our room early, with an efficient welcoming and knowledgeable receptionist.
All the staff were friendly and helpful and hard working. Our room was clean and comfortable with hot water and all the equipment working well.
The pool area was well maintained and we enjoyed all the facilities.
The bar menu was unfussy and service was prompt even on a busy Saturday night. The breakfast was excellent.
We also welcomed the 12 noon checkout on Sunday.
All in all a very good stay.
February 27, 2014
Rated 4.0 out of 5.0 by susie22 Good Stay and service
The hotel is wonderful and the staff good. It fell shy of 5 stars because it was let down by the Spirit Swimming pool staff who are arrogant and rude and refused to allow the young children to have the floats that they had used the day before..
February 22, 2014
Rated 3.0 out of 5.0 by DR.VIDEO Great Staff
I stayed for 2 nights with my wife and 2 young daughters,when we got to the hotel,the staff were really good with the kids,but when we got to the room,we found no cot was in place..when we booked about 10 days before,we asked for a cot..anyway I phoned the front desk and one was bought up within 15 minutes,the room was very clean,but seemed quite small for a family room,
we had dinner on 2 nights,the food was very nice,but maybe a little over-priced..
I was surprized at the cost of wifi or internet..i really think that a hotel of this standard should have free wifi..
overall..i would give a score of 8 out of 10..and would probably stay again,but may look for similar priced hotels that have free internet..and reading other peoples reviews,i am not the only one that thinks nowadays most good hotels have free internet..
February 18, 2014
Rated 4.0 out of 5.0 by Natalie126 Great stay, couldn't have asked for more (other than a friendly greeting)
As a whole our stay was fantastic; great bar with excellent service, great food in the restaurant, our waiter was called Dave, he was incredibly attentive, friendly and nothing was a problem, even though we were a group if 17 and only booked a table an hour before!!!
The room was spot on, clean, tidy, really powerful showers and plenty of room. Everything was available if you needed it.
Our only negative was that the receptionist was ridiculously 'grumpy'. As a front of house / first impression is wasn't great and such a shame as everyone else was spot on.
As a whole though... Being a normal premier inn fan (rooms were more expensive and they are next door to each other) I could be a convert!!
February 12, 2014
Rated 4.0 out of 5.0 by Dave1953 Great Staff but..
Staff really are good, polite and helpful and the room and hotel was very clean and comfortable.
Only gripes, more in room information on hotel-spa facilities and menus for the restaurant.
Also FREE INTERNET at least in the bar areas.
February 12, 2014
Rated 5.0 out of 5.0 by millymoo090 Lovely stay as normal.
I stay in this hotel for work and its a lovely little hotel. Easily found just off the motorway and near the airport too so really convenient. Check in is always really quick and easy an staff nice. Room is clean and has everything you need. Only down point was they had a few main things missing off the menu but that may due to it being a Sunday?! Overall lovely stay and will return.
January 26, 2014
Rated 4.0 out of 5.0 by Aberdeen Loon Ideal Location for us.
We chose this hotel because of its proximity to Eastleigh, Chandlers Ford and Southampton as we had things to do in all these places, plus it was literally yards off the motorway. Breakfast was especially enjoyable, thanks to the lady staff member who got us hooked on the fresh pancakes. Room clean and tidy and staff friendly too.
January 14, 2014
Rated 3.0 out of 5.0 by monkey22 Need to work on the Service
I stayed for one night, had dinner and breakfast.
When you ask for a table for one it’s customary to remove the other place setting this did not happen at dinner or breakfast.
I ordered a streak which came out perfectly cooked but as I had asked for some extra bread to go with my starter my steak had clearly been sitting under a hot plate so the chips were cold.
For the cost of the food I would have expected better quality, your close with the service but a few things are missing, just a little thing fill up your salt and pepper shakers they were all at different levels very unsightly.
And please sort out the coffee in the mornings its Disgusting.
January 13, 2014