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Rated 4.8 out of 5 by 129 reviewers.
Rated 5.0 out of 5.0 by Great hotel with luxury "extras" My husband and I stayed at this hotel because I needed to visit my doctor at the nearby Mayo Clinic (4 hours from where we live). We truly enjoyed our stay! The front desk staff was friendly, efficient and professional. We had already made dining plans, but we noticed that there was a beautiful restaurant attached to this hotel. We plan to dine there in the future. We also noticed a beautiful indoor pool and wished that we had brought our swimsuits to use it. The room was delightful -- clean, comfortable, and relaxing. The pillows were identified as either "hard" or "soft" which made it easy to pick the best fit for us. The linens were clean, with a lovely lightweight comforter to keep us cozy. The bath soap was wonderful, to the point where I wanted to ask where I could buy some for myself! I also noticed they provided luxury lotion, shampoo, and conditioner from a well-known bath and body store. The check-out process was smooth and uncomplicated. The location of the hotel is perfect -- right off of the highway and near many restaurants and a great shopping center. We will likely be returning to Eau Claire to see my doctor again. When we do, we will definitely return to this hotel. September 2, 2014
Rated 5.0 out of 5.0 by Overnight stay was excellent! We stayed overnight and had a wonderful experience at your hotel. We would recommend your hotel and would definitely stay again. Thanks for a wonderful stay! September 2, 2014
Rated 3.0 out of 5.0 by Nice new hotel but not sure I would return. Just returned from a two week stay at the new Eau Claire HI. The hotel is brand new and has a nice restaurant. The stay was enjoyable overall but I felt the hotel rates were complicated and overpriced. I had reserved for two weeks using AAA but I found it very odd that almost every night, the rate seemed to change. There was no discount for the extended stay either. If you are an elite member, don't expect any special treatment. As a Platinum member, I am used to getting breakfast vouchers but none were offered here. I asked but was refused. They have a breakfast buffet for $8.99 but I chose cereal in the room instead. I just don't feel that this hotel is a good value compared to other similar Holiday Inns or competitor hotels that I have recently visited. I probably would chose to stay somewhere else next time. August 31, 2014
Rated 5.0 out of 5.0 by This is an outstanding hotel. We were very impressed with the hotel. Our beds were really great and that is something for us to say as we usually do not sleep well when traveling. We even asked the front desk if they knew who manufactured that particular mattress. Our room was very clean as was the entire premises. We ate dinner and breakfast in the hotel's upscale restaurant and both were great. Our dinner waitress Brittany was excellent, very pleasant and courteous, most attentive during our meal. Breakfast is not a free continental breakfast,as in many hotels, but a hot buffet breakfast with numerous food choices. It is well worth the cost! Our breakfast server again was very pleasant. With this level of customers service we would not hesitate to stay here again or recommend the Holiday Inn Eau Claire South to anyone! Our compliments to all of the staff who cared about us as customers. August 29, 2014
Rated 5.0 out of 5.0 by Great bed, terrible pillows :( This hotel is brand spanking new and beautiful. The carpet still smells brand new and everything was so clean. The beds were very comfortable. The only thing I would suggest is bringing your own pillow if you can. The pillows were terrible and really were a disappointment. Other than the pillows, I would highly recommend this hotel. August 29, 2014
Rated 5.0 out of 5.0 by Warm and Inviting with Great Service Can't say enough kind things about this wonderful hotel. The lobby had a vibrant ambiance, the rooms - particularly the beds, were nice and comfy. But what really made this stay a pleasure, was the extraordinary staff. They went above and beyond to make this a happy experience. I send my thanks for all the comfort and service they provided!!! August 28, 2014
Rated 5.0 out of 5.0 by Good hotel, will stay again Hotel was good. I stayed for 4 nights. Upon check in I asked for room on top floor but was told there weren't any available. Which was a lie because my colleague checked in couple of hours later and got the room on top floor. Bed was spring mattress and worn out and not comfortable. Cleaning person didn't even empty the trash! No complementary breakfast. For buffet breakfast it is very pricey. Had dinner there once. Food was good, but very dark in the restaurant. No problems with Internet connectivity. I would recommend this hotel because there isn't better alternative. August 27, 2014
Rated 5.0 out of 5.0 by Cool Theme The hotel has a Rat Pack/Jazz theme which I loved. The staff is great. The restaurant has great food. Loved the convention area. The staff is helpful. Marki at the front desk made our stay extra special. August 25, 2014
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