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Rated 4.2 out of 5 by 447 reviewers.
Rated 5.0 out of 5.0 by Excellent service Excellent service, receiptionists very friendly and helpful. Handy on airport bus route, buses every 10 min into and out from city center. May 28, 2014
Rated 3.0 out of 5.0 by Telephone disturbance We were disturbed on first night between midnight and 1.00am on 6 different occassions. Manager eventually disconnected telephone. Not ideal as my wife is medically disabled, although I did have my mobile phone with me. On checking out, the front desk cancelled my bar bill because of the inconvenience. More than made up for our disturbed sleep and we will use this hotel again. as it is quite easy to get to from our home in Scone. May 21, 2014
Rated 4.0 out of 5.0 Great hotel will be returning We stayed at this hotel with last week for a treat going to the zoo, the hotel was fab, staff lovely, really handy for the zoo and parking great. Swimmjng area was really good for the kids. Highly recommend the hotel and we will be back May 21, 2014
Rated 5.0 out of 5.0 by An enjoyable stay An enjoyable four night business stay at this hotel. Staff on reception were helpful when I requested a room upgrade and although this was not initially offered as a Platinum member they did upgrade after the initial room was not acceptable. The hotel is clean and comfortable and the rooms fleshly decorated although the furnishings are showing signs of wear. Had dinner in the lounge one night and the initial offering was not good but the chef apologised and then produced the expected meal. Breakfast was excellent and provided a good range of choice. Overall I always enjoy the stay at this hotel. May 16, 2014
Rated 4.0 out of 5.0 by Edinburgh Visit Good location-close to bus stop, right next to the zoo, relatively close and easy to get to downtown and airport. Disappointing it doesn't have an executive lounge. Facility seems to need some upgrading and maintenance - signs of wear in bathroom, etc. May 16, 2014
Rated 4.0 out of 5.0 by Pleasant Stay Pleasant one night stay at this hotel. Staff on reception extremely friendly and helpful. Bedroom clean and comfortable. No complaints regarding this stay except evening meal. Ate at Sampans where we have dined before but disappointed in both service and quality of food this time. We stood waiting for some time to be seated despite the restaurant not being very busy and the waitress noticing us as we arrived. Starters were disappointing - mixed platter with fish cakes and spare ribs that were inedible but main course better. Left a pair of earrings in room but housekeeping very good and posted these home to me! Many thanks Kushboo! May 11, 2014
Rated 5.0 out of 5.0 by Our favourite holiday inn Just returned home after yet another brilliant stay in the holiday inn. We were welcomed in by Dawn who was very efficient but friendly at the same time. We then went to our room which was as usual spotless and the bed, well so comfy. We like the normal size double bed as we get lost in the kingsize. Had a lovely evening, chilling, in and around Edinburgh taking it all in. In the morning after a great kip went to breakfast. Here we were looked after by Agnieszka, who was lovely and nothing a problem. I wanted kippers but they weren't on the menu anymore so I asked Agnieszka if it would be possible. I in turn went to ask Magdal who then got Andy the breakfast chef if I could get any. He very kindly obliged and proceeded to bring me a pair of beautifully cooked kippers accompanied by two poached eggs. I appreciated this as the hotel was very busy and yet the staff still manage to pull out all the stops for their customers. I did miss seeing Hamish at breakfast but I'll see him the next time which will be very soon. I would and do recommend this hotel all the time. The parking is also good, the gym, swimming pool etc I've not made to them yet. The bus service is also regular and reasonable. Thank you x May 10, 2014
Rated 4.0 out of 5.0 by Comfortable but disappointing Room was very comfortable but got too hot at times. Air con worked but was a bit noisy. Rooms on same floor were being upgraded so occasionally the smell of paint was off putting . The food in the Sanpan Restaraunt was poor. There was no taste to it. Leisure facilities were good. May 10, 2014
Rated 5.0 out of 5.0 by Thoroughly recommended Spent a family weekend (including 2 grandchildren ages 5 and 3) at the hotel. Excellent location especially for visiting the zoo and the bus stop right outside made the city very accessible. Food was of a good quality especially the breakfast and the staff were extremely polite and helpful. They were particularly courteous towards the children. The only slight criticism would be that the walls are a bit thin. May 9, 2014
Rated 5.0 out of 5.0 by Family celebration of my wife's 70th birthday The stay was to bring the family together for a weekend. It met all our expectations. The location was great and all the staff were so helpful. I would rate it as the most family friendly hotel I have stayed at and accompanied by a 9 and a 13 year old that was something. My favourite hotel in the central belt. May 7, 2014
Rated 4.0 out of 5.0 by Helpful friendly staff Stayed here many times and always relaxing stay after a busy day. The only niggle is the 12.5% service charge in the restaurant. Please leave this to customer to decide. May 7, 2014
Rated 4.0 out of 5.0 by Well located family hotel We are a family with 2 children. Hotel is well located next to the zoo, and with excellent public transport links to the city centre. It was immaculately clean, the staff were efficient and friendly. Family room was a reasonable size, the beds comfortable. We ate in the hotel 'bar ' area. Food was very good and far exceeded my expectations. The children ate free, the children's menu offers a range of healthy meals, which the kids enjoyed. Pool area fine, and warm! The only negative is that wifi cost £12.00. I consider it extortionate for a 4 star hotel to be charging for wifi at all, let alone £12.00. I understand it is free at the holiday inn express May 5, 2014
Rated 5.0 out of 5.0 by Contemporary and Comfortable This hotel was ideal for us last weekend. We had planned to spend a day at Edinburgh Zoo which is right next door and as we live some distance away, spent the previous night at the hotel to allow for a 9am start. The room was modern, quiet and clean. We slept well and found the room had everything we needed. The general appearance of the hotel interior is smart and has a dash of sparkle about it. The breakfast the next morning was good quality and the coffee excellent. After breakfast, on check out, the hotel receptionist put our bags in safe storage so that we could go to the zoo without our luggage. All in all the hotel was exactly what we needed to prepare us for a fab and full day out at the zoo and we enjoyed our stay. May 1, 2014
Rated 4.0 out of 5.0 by Good service This was my first stay in a Holiday Inn. After a chilly day out at the zoo and the heavens opening, it was good to know that I only had a short walk to my hotel. The reception staff were friendly and helpful and checked me in and directed me to my room. Sadly due to the weather I could not enjoy the view from my room as where the hills should have been there was a thick bank of fog, I did get to enjoy it a bit in the morning as it was slightly more visible as the weather improved. I decided to eat in my room and phoned room service and advised my order would be about 25 minutes, not unreasonable for a busy Friday night. However, about 10 minutes later, there was a knock at my door and my supper arrived. The quality of the food was excellent. I am quite a light sleeper, so normally don't sleep well in hotels but I actually had quite a good nights sleep, it helped having a choice of pillows. The only minor faults I could find in the room was the bathroom was quite compact and I'm small, so wouldn't have like to be a big person manoeuvring in there. The only other issue was one of the curtain tracks was quite stiff and noisy. I opted not to have breakfast as it was quite expensive. April 29, 2014
Rated 5.0 out of 5.0 by Great Stay This Holiday Inn is ideally located for visitors to the famous Edinburgh Zoo, and for those wanting a City Centre experience as well, as it is only a 15 minute bus ride to the bustling city streets. The hotel staff are all very helpful and friendly, and the standard of the hotel is very high, as is the food. This trip was specifically to visit the zoo but will definitely be going back in the near future to see more of the city. April 27, 2014
Rated 4.0 out of 5.0 by sandy Being close to the zoo the hotel is very family friendly. The meal packages are competitive although the bar menu is quite expensive. We have been coming to the hotel for many years and find the staff helpful and courteous. Although outside the city centre the bus service into the city is very regular. We have no hesitation in recommending the hotel. April 27, 2014
Rated 1.0 out of 5.0 by outdated and staff training needed the room we ordered was a double deluxe that sleeps two ,bed was not big enough for price paid stayed in cheaper hotel and got more for less, we was told breakfast was included on arrive that was not the case ,the member of staff said she would comp them and it would not appear on the bill, guest what it did so we had to argue again to get it removed ,swimming pool inadequate for size of hotel, hotel reception staff have little to no local knowledge ,we asked for a local curry house and they asked us which one ? like we know the area ???? bar staff was excellent bar one who was awkward at every stage, the bar area was comfortable and food was brilliant, breakfast was great helpful staff . April 26, 2014
Rated 5.0 out of 5.0 by Almost in with the animals What a nice surprise to find this hotel does what it says on the tin. If it was any nearer t the zoo you would be sleeping with the animals. Being Easter the hotel was very busy but the service given by all the staff was excellent. Nothing was too much trouble. Even the regular morning refilling of the popular pancake making machine was no problem. Take note, if you have young children who can press a button, they will love this instant breakfast. Food excellent with multiple options. All tastes catered for. Don't forget to book early for the pool. Demand is quite high but worth it. Will certainly stay again. April 25, 2014
Rated 5.0 out of 5.0 Really perfect weekend reassured by great accomodation experience Left it a little late to book a place for the Easter Weekend and was considering B&B's as well as hotels - ridiculously overpriced at a number of locations but parents recommended this and fitted perfectly withing budget! Staff courteous and helpful at all times. room was lovely and we were blessed with a lovely view out over the golf course and beyond. Im sure the breakfast and other offered meals were of equal good quality but we sought alternatives to get out and about and see the city instead. Will definitely use again and we're confident in recommending to others. April 25, 2014
Rated 5.0 out of 5.0 by very lovely hotel I can only recommend this hotel - everything was good. April 25, 2014
Rated 4.0 out of 5.0 by Nice Hotel - Good Location Everything was nice. Very kind staff. The only recommendation would be to provide free wifi. April 23, 2014
Rated 4.0 out of 5.0 by Beds not comfortable Nice hotel situated well for getting the bus outside hotel into the centre of Edinburgh. Great for those wanting to visit the zoo while staying in Edinburgh as next door. Not the most comfortable bed considering were given an upgrade at check in. Breakfast was not included in our room rate but decided to just have breakfast one morning but were going to be charged £14.95 each when you can get an all you can eat breakfast down the road for £3.99, which when one of you just wants tea and toast rather than a big breakfast was much better. April 20, 2014
Rated 5.0 out of 5.0 by Super easter break I have stayed at this hotel a couple of times over the last few years as we were visiting the zoo which is next to the hotel. Those previous visits were relaxing and very enjoyable and the hotel staff were all friendly and very helpful. Our recent stay which was a week ago was no different to the others, just a fun,relaxing time with the family over the Easter holidays. The food in the hotel are excellent and as were the staff. We are planning to return in July for another break with our family. I would like to thank all the staff at the Holiday Inn Corstorphine Rd Edinburgh for my super wee Easter break. April 19, 2014
Rated 3.0 out of 5.0 by Fairly Average Reception staff very friendly and helpful while checking in, asking reason for stay and offering advice on zoo promotions and visits. Our room was not quite ready so we headed to the bar for sandwiches which were fairly average but charged for at premium prices with a service charge added whilst not justified. Our room was spacious and clean although the heating appeared not to be working nor the heated towel rail, we did get supplied with a mobile electric heater, but were unsure whether to leave switched on when room unoccupied so we came back to a cold room each night. Breakfast was an experience, it took until out third morning before anyone asked if we had been before and offered to explain the routine, by which time we had discovered that the main restaurant gave a far greater choice than the Chinese area where we had been seated the first two mornings, The hotel was very busy during our stay the staff appeared to be over stretched and had no time to interact with the guests. On one occasion we visited the bar for drinks and was served by a surly barmaid who literally threw the drinks at us, it would appear she preferred to be left alone at the bar to practice her singing skills. The location of the hotel was perfect for us as prime reason for our stay was to visit the zoo, the bus stop at the end of the drive was well placed and the reception staff gave details of relevant bus numbers and times. Overall a pleasant stay but certain staffing issues need to be addressed. April 18, 2014
Rated 3.0 out of 5.0 by What has happemed to you? I have used this hotel on numerous occasions and would have recommended it to all of my friends, now I am not so sure. The staff were still helpful and friendly and the food was okay (but not very warm) The room was clean but not well stocked, I had to ask for toilet rolls and sanitary bags. My biggest concern is the tariff. It led me to believe I was paying one price and as I completed my booked I had been charged an extra £25 per night for the 3rd guest in the room. This only included towels and sheets no breakfast no food. I can understand the cost for 1 night but not 3 as we did not have the towels or the sheets changed every night. I also object to be charged a 10% service charge when ordering food. I always tip if the service has been satisfactory! This hotel will no longer be my first choice when thinking of staying in Edinburgh again. April 17, 2014
Rated 5.0 out of 5.0 by All round fabulous stay! We chose Edinburgh Holiday Inn as we were visiting the zoo, what a great experience! Fab room, service, food and two sessions in the pool, jacuzzi and sauna :-) Our mini break was perfect, thankyou Holiday Inn! April 16, 2014
Rated 4.0 out of 5.0 by Shame About the Carvery We chose this hotel because of its location - next door to the zoo. Cannot fault anything apart from the carvery which was poor quality and expensive. And room service took 2 hours to arrive (although to give the hotel management its due they did not charge us). Would we stay again - probably not, but only because its a fair way out of the city and the traffic is horrendous. April 15, 2014
Rated 4.0 out of 5.0 by Friendly/Helpfull Staff Our stay was good, I would definitely recommend this hotel, and the the staff was very friendly/knowledgable and very helpful in answering all our questions and meeting all our needs. April 13, 2014
Rated 5.0 out of 5.0 by Another great family break Ideal hotel for a family break. Perfect location for accessing all the sights of Edinburgh. Family friendly, comfortable rooms, friendly, helpful staff and great variety of food and drink. We had a great time again and will be back. April 12, 2014
Rated 5.0 out of 5.0 Perfect for visiting the zoo Immaculately clean, comfortable and great breakfast. Only negative thing I would say is the kids menu is not that great and extremely small portions. Adults menu could do with a bit of salad or veg with courses. A great family orientated hotel! April 11, 2014
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