Rated 4.3 out of 5 by 178
Rated 5.0 out of 5.0 by Renamus A nice hotel in a good location
The hotel is in a good location, and well placed for a short trip to Leith (by car) or in town (by bus). The room was a fine size - make sure to ask for a room on an upper floor facing the castle, as the view is stunning. Breakfast was fine, and the star were very friendly.
July 13, 2014
Rated 3.0 out of 5.0 by sg7861 front desk
arrived at noon --had informed that we will be checking in early.Still had to wait for 45 mins to get a room
also, the bigger issue--the front desk wouldnot answer the phone despite me calling multiple times.They could have put me on hold and tell me to wait..The bell would keep on ringing without any response.That was frustrating
July 9, 2014
Rated 5.0 out of 5.0 by Wellbrook comfortable room and friendly staff
Excellent overall experience. The room rate was as agreed via internet, we were well received and we would certainly be happy to stay on another occasion (this was our second or third visit.
July 8, 2014
Rated 4.0 out of 5.0 by KimbleM Very nice room and attentive staff
The view from the room over Edinburgh was great, the room its self was clean, comfortable and well equipped. The staff were all excellent, very efficient and happy which was nice, the breakfast selection and quality were excellent. However the stay was spoilt for me by two things. The access to the internet is unreasonably expensive and in this day & age should not be an expensive extra when booking a room. The other disappointment was paying 25Pounds for a Chicken Caesar Salad with chips and a 200ml glass of wine from room service.
Overall though a very nice two night stay.
July 2, 2014
Rated 5.0 out of 5.0 by Change2wynn Great service
if you need somewhere to stay either on business or leisure this hotel is central in Edinburgh great service very good business and meeting services
July 1, 2014
Rated 5.0 out of 5.0 by jgal61 last minute booking
last minute booking for early morning flight from Edinburgh airport.
upgraded to a large room on the top floor with fantastic view over the city. The air conditioning was very welcome on a very hot day.
Nice meal and very pleasant staff. Once again a very pleasant stay.
June 21, 2014
Rated 2.0 out of 5.0 by Laura H Who pays for internet anymore?
We were to have been booked into a Holiday Inn close to the airport and with a pool. We were surprised when we arrived at this location and found we had received neither. The overpriced, in my opinion, room had no amenities and we had to pay extra to use the internet! Because the price of the hotel was so high, we did not spend more money for internet, which meant that the kids' electronics and such were not accessible. Dinner was fine but pricey, and the breakfast was very high priced so we skipped it. For the price we paid to sleep at this hotel (on our last night of holiday to be close to the airport), it was not worth it.
June 19, 2014
Rated 4.0 out of 5.0 by mfilitz very satisfied...
As part of a trip we had two nights at this hotel. It was very nice, clean, the staff very attentive and the buffet breakfast perfect. The room had a wonderful view of Edinburgh. We would come back for sure!
June 19, 2014
Rated 5.0 out of 5.0 by Sa38 Great room, lovely staff and food
We stayed for one night in June and we had a really nice stay. The room was lovely and clean and we had a fantastic view over Edinburgh. We stayed dinner bed and breakfast and all the food was lovely. We had to go out early but the restaurant manager let us eat early off the menu which was brilliant. Staff were very helpful and polite. Would definitely stay here again.
June 9, 2014
Rated 4.0 out of 5.0 by Placeyplacey Stayed before, will stay again
From the car park you enter the hotel through the bar, and as there is a table right next to the door this makes getting into the place quite hard and people having drinks have to move! Now that's a new one on me! Plat membership was not noted and no upgrade was offered, in fact I had a very small room that was tired and basic. The hotel did not seem full, but perhaps that was the reason. Breakfast was good, although the waiter's English was bad and he mumbled so I had no idea what he was saying. Not a bad HI by any standard and quite a good location for me. Good views to the east. Noise from the corridoor is quite bad.
June 9, 2014
Rated 3.0 out of 5.0 by WeeOne No Great Shakes
Overvalued for the services offered. There is a need to offer more services for the price you pay for the room. There was nothing spectacular about the hotel or the room that warranted the price paid.
June 5, 2014
Rated 5.0 out of 5.0 by Calder1 Enjoyable and relaxing stay with great service
Staff were friendly, attentive and helpful which made all the difference. Room was comfortable quiet and clean. Breakfast was excellent. Look forward to returning.
June 2, 2014
Rated 5.0 out of 5.0 by tejas73m Great service
Great service and very pleasant staff at the reception, restaurant and room service. Very pleased with the stay and will definitely come back again. Great castle view from our room.
June 1, 2014
Rated 4.0 out of 5.0 by saqi comfortable bed. Bath room nice but, hand shower a bit awkward to use
Over all good hotel to stay. Public transport in front of hotel. Good breakfast. Room spacious but bath room a bit small. Hand shower a bit awkward to use. Room cleanliness could have been better. Staff was wonderful.
May 24, 2014
Rated 3.0 out of 5.0 by Fergandwife An Average Hotel
This hotel is good but there is nothing that gives it the "Wow factor". Rooms are clean and pleasant, food is OK and bar prices are aligned with city centre hotels.
May 23, 2014
Rated 5.0 out of 5.0 by chap628 Easy location to explore Edinburgh.
Close to a bus line into the city, this is an easy hotel to get to and to use as a base for exploring the city. The staff was helpful and the breakfast was excellent. Holiday Inns are consistent in their high quality and high standards.
May 21, 2014
Rated 4.0 out of 5.0 by Qatari83 One Night in Edinburgh
quite hotel and close from Shopping just 1 min.
10 min away from the centre of city using Taxi.
i suggest for who has private car.
April 20, 2014
Rated 5.0 out of 5.0 by IrishScot Super Stay
My wife and daughter and I really enjoyed our stay. Excellent recognition for IHG membership, front desk staff superb. Great upgrade to mini suites, food in restaurant better than average. All in all a super stay and will come back again.
April 19, 2014
Rated 4.0 out of 5.0 by FWAEG 1st stay in this hotel - would recommend
We have stayed in several Holiday Inn's including the Holiday Inn Edinburgh Zoo and were pleased with our choice of the City West Hotel this time. Good location, restaurant was good (both in terms of service and food) would definitely consider this hotel again
April 10, 2014
Rated 4.0 out of 5.0 by jgal61 as expected
Overnight prior to catching morning flight from Edinburgh airport. As always being a gold elite member I was upgraded to a large suite and a voucher for a drink from the bar. Room very comfortable.
Good meal and service from the restaurant.
Very nice overnight stay and would recommend.
April 7, 2014
Rated 5.0 out of 5.0 by ECKD exceptional value
cannot fault this hotel,comfortable beds,controllable heating,plenty hot water,excellent food in restaurant,fantastic views of Edinburgh from bedrooms,second time we have stayed here and we will be returning later this year.
April 4, 2014
Rated 5.0 out of 5.0 by Eildon100 Great hotel & value for money
This is the second time I have stayed in this hotel and don't have any complaints always friendly staff and clean rooms . I prefer to stay here as it is cheaper but only a few minutes in a taxi and your bang in the centre ( about £7 in a cab) . Worth paying the extra and get the mini suite good size room with seating area . Good food and free parking so great for Edinburgh .
Highly recommend this hotel .
March 26, 2014
Rated 4.0 out of 5.0 by Fra85 Over all good experience
Very kind staff. Good food in the restaurant, comfortable and spacious room.
March 17, 2014
Rated 5.0 out of 5.0 by Jasper03 A caring staff and Management
I enjoy City West - recognition by The team of your needs and happy faces from Emma in the Restaurant and others help you to relax and be comfortable in the hotel
March 7, 2014
Rated 2.0 out of 5.0 Uncomfortable visit to this hotel which failed to meet expected Holiday Inn standards.
Bathroom tiny and unsuitable for tall gentleman even though slim. Mattress uncomfortable but maid service good. Barman needs training as service inefficient.
February 27, 2014
Rated 5.0 out of 5.0 by NattyW Very high cleanliness standards
Cleanliness is a big deal for me, I am very OCD about it and a lot of my trips away can be ruined by the stress of a dirty hoteI room. Even some 5* hotels I've stayed at I have to clean the bathroom with my own products before using and I always find the bed sheets disgusting, but NOT in this Holiday Inn.
I even used the towels they supplied, I can not say enough about the cleanliness of this hotel.
The staff were also very warm and welcoming and it was in an easily accessible location.
Would definatly look into staying at The Holiday Inn again when I next go away for a few days.
The only con I can find with my stay were on the first morning there was an early fire evacuation, this would have been ok if it was just me but having to carry a 3 year old down 5 flights of stairs was difficult. I hear it was because of the steam on someone's shower so maybe warn guests to keep the bathroom door closed when showering.
February 27, 2014
Rated 4.0 out of 5.0 by DEBSMY123 MIXING BUSINESS WITH PLEASURE
ARRIVED FRIDAY AFTER WORKING UP THROUGH THE COUNTRY FROM MANCHESTER. DECIDED TO EAT IN THE RESTAURANT & HAVE AN EARLY NIGHT. STAFF WERE ATTENTIVE & FRIENDLY BUT NOT IN YOUR FACE. FOOD WAS PROBABLY SLIGHTLY BETTER THAN USUAL FROM HOTEL RESTAURANTS. BOOKED BREAKFAST FOR SAT MORNING THIS WAS DELICIOUS WITH GOOD QUALITY PRODUCTS NOT YOUR VALUE SAUSAGE ETC. IT WAS A VERY WINDY NIGHT AND AS WE WERE ON THE TOP FLOOR IT WAS QUITE NOISY THINK THE WINDOW SEALS NEED REPLACING BUT ALL IN ALL A PLEASANT COMFORTABLE STAY. BIG ADVANTAGE IS THE FACT THAT THERE IS FREE PARKING AND A BUS INTO EDINBURGH COSTS £1.50 SINGLE OR A TAXI WAS APPROX £8.00 - STILL CHEAPER THAN MOST CAR PARKS. WOULD DEFINITELY STAY AGAIN.
February 27, 2014
Rated 4.0 out of 5.0 Nice mid range hotel with friendly staff
They held our luggage for us when we checked in at 11am ish and when we returned after the football at 8pm or so our room type wasnt available so we got upgraded to a nice Junior Suite.
The extra bed was made up immediately with no waiting time which was good.
I found the staff friendly and attentive and overall its a nice hotel for the money and would be happy to stay again.
February 26, 2014
Rated 4.0 out of 5.0 by Sleep deprived Always a fire alarm !!
Great place to stay if only you can make it through the n ight without the fire alarm going off.
Last stay it was 3am but at least this time it was 7am - but it was Sunday !!
Not sure that we will go back. Too stressfull for a short break.
Suspect smokers are to blame but no info from staff.
February 25, 2014
Rated 5.0 out of 5.0 by Emc1982 Great service
Visited during a busy Calcutta cup weekend. Staff could not have been more obliging. Large clean room and very quiet. Breakfast had great selection of hot and cold options. Would definitely stay there again.
February 13, 2014