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Rated 4.4 out of 5 by 243 reviewers.
Rated 5.0 out of 5.0 by Great value and great service I would highly recommend this hotel for anyone staying in Edinburgh. With close access to public transportation it makes this location ideal. The staff is very friendly and helpful and go out of their way to make your stay enjoyable. We enjoyed several meals at the hotel and was quite impressed at the the quality and value we received. November 21, 2014
Rated 5.0 out of 5.0 by Upgraded to a mini suite I was given an upgrade to a mini suite and made the stay very comfortable. November 21, 2014
Rated 5.0 out of 5.0 by Very comfortable room and great location Were primarily looking for location which was near people we were visiting and the city centre. Of course the price and comfort of the accommodation were also important, but having stayed in Holiday Inn many times over the years we were confident that these would be fine, and they were. November 20, 2014
Rated 3.0 out of 5.0 by Comfort Initial booking straightforward. Alterations to reservation a complete shambles!!! Mini suite did not match up to the advertised description. 3 staying, towels for 2 provided. Furniture covered in sticky mug rings and table had newspaper print like a transfer over the top. Coffee mugs were still dirty from previous occupants. No slippers provided, and only one torn shabby robe hanging in bathroom! Bed like a brick, woke each morning with a sore back. Quilt and pillows completely worn out and in need of renewing. But putting these negative house-keeping issues aside, the saving grace for this hotel are the staff. Each and everyone we encountered was happy, attentive, sociable, helpful and efficient in their position. Good job! :) November 20, 2014
Rated 4.0 out of 5.0 by Overnight stay The hotel provided us with everything that we were looking for in our overnight stay. November 20, 2014
Rated 4.0 out of 5.0 by Staff exceed the standard of this building. Reservations and changes online, by telephone and through the reception desk itself at this hotel a complete and utter shambles! Arrived to be told the upgrade I had asked for had not been arranged, although had been confirmed by reservations staff online, and by phone the following day. Then further confirmed by reception 3 days later!!! But issue was efficiently dealt with by lady on reception and rectified within two minutes of arrival. However, her efforts were unfortunately let down by the room given. The furniture in the room was covered in sticky cup ring-marks. The coffee mugs had not been cleaned. The net screens on the windows had tears in them. Only one torn robe was supplied and no slippers at all. The mini-suite has a sleep capacity for four, but we had two sets of towels for three of us. The mattress was very hard, and we both had restless sleep and woke with sore backs each morning of our stay. The pillows and quilt were also worn out. These administration and house-keeping issues aside though, the public areas of the hotel are clean and well kept. The food was good, but the hotels definite saving grace is it's staff. Each and everyone we came in contact with excelled in customer service, above and beyond the level of this hotel and should all be commended for their standards in dealing with guests. November 18, 2014
Rated 5.0 out of 5.0 by All round good hotel No complaints, room upgrade on arrival and quick room service. November 18, 2014
Rated 5.0 out of 5.0 by What a fantastic hotel! From the moment we arrived we were treated as VIPs. Both of the duty managers, Shubhank and Lee were fantastic,most helpful and friendly. Nothing was too much trouble. Our rooms were amazing too. Everything so clean and fresh. We had everything there you could possibly need. We slept so well because we were relaxed knowing it was such a great place to be. Definitely will be back and hopefully very soon!! Thank you. November 13, 2014
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