Rated 4.4 out of 5 by 203
Rated 5.0 out of 5.0 by Elena27 Comfortable bed and great service
I liked attentive, helpful and friendly staff, comfortable room, excellent menu for breakfast, a wonderful view of the city and a castle out of the window and, by the way, I could admire a lot of squirrels on the trees near the hotel. I will recommend this hotel to my friends.
January 12, 2014
Rated 5.0 out of 5.0 by Mikkid9 Hogmanay
We arrived at nearly midnight after driving from London, the check in was excellent, quick and efficient which was needed at that time of the night.
Staff was helpful, with where to go, what to see directions and taxis.
We had breakfast each morning which was very good, the staff was cheerful and welcoming, only spoil was a couple of children screaming and running around at breakfast......... but that's not the hotels fault, it's parents who don't care and have no control of their 'cherubs'!!!!
We thought about upgrading to a suite but wondered if our view of the city and the castle would be compromised.
Ideally placed for us and would stay again.
January 9, 2014
Rated 2.0 out of 5.0 by Northern Lad Worst Bed Ever!!!
My wife and i have stayed at this hotel on several occasions as we regularly travel to Edinburgh to visit family.
On arrival we were told at Reception that as we were IHG members we were being "upgraded" We foolishly thought this meant to an executive suite (especially as the hotel was empty) but all this equated to was free wi-fi (which i didn't need) and a newspaper - wow!!
Our room with a "Castle View" we were promised included a 50ft Conifer in the way!!
The hotel is starting to show it's age a bit now, rusty shower head, heating didn't work properly, furniture a bit dated, poor selection of TV channels. All of that i could have lived with but the mattress was horrendous - very lumpy and you could feel every spring. My wife and i couldn't sleep at all. Without doubt the worst bed i have ever slept in.
The room was, as ever immaculately clean and the staff as helpful & courteous as always but i would expect this a minimum from a brand such as this
Holiday Inn seriously need to invest in all their Beds as other hotel chains have done otherwise i will have to look elsewhere in future
January 8, 2014
Rated 5.0 out of 5.0 by Argonne Great Service
Staff was very helpfull to get transportation to the City center.
January 7, 2014
Rated 4.0 out of 5.0 by Landy9000 Slightly Disappointed
Having had an excellent stay here earlier in the year we had no qualms about booking a 3 day break at the end of December.
Last time we had a top floor Deluxe Room booked at short notice,
So we were a little surprised this time to be given a 1st floor Room overlooking the bins and above a staff entrance (very noisy in morning) Especially as we had booked & payed in full almost 2 months in advanced!! (Deluxe room). How are the rooms allocated?? Surely no one would voluntary pick that room so one wouldnt expect to have to phone 2 months in advance to make sure they didnt get it?? Apart from that and the Heating not working properly and the wind and rain coming in the windows, we had a nice stay. We Wil definitely be back.
January 6, 2014
Rated 2.0 out of 5.0 by frequencydomain Hogmanay In Edinburgh
Hotel Room Great
Edinburgh Hogmanay Great
Restaurant Service Terrible.
Pre-paid dinner and breakfast option chosen, staff have no idea how the offer works and the Holiday Inn website has no details.
4 staff asked - 4 different opinions given, even the duty manager was clueless.
For dinner on the first night, an attempt was made to charge for the pre-paid meals and in the end we never ate there again.
Even though pre-paid meals were selected, there was no room in the restaurant and there were no staff to serve.
January 5, 2014
Rated 4.0 out of 5.0 by gsarmento Lovely hotel
I've loved my stay at your hotel. It was a delight being able to spend the New Year in such a beautiful and charming city. We had a great view of the fireworks in the comfort of our room. Great experience!
January 5, 2014
Rated 5.0 out of 5.0 by JT13214 Clean and comfortable
Friendly staff and amazing views of Edinburgh (if you have a Castle View room). Great location if you want to nip in and out of town as the bus stops are right outside the hotel and it only takes about 10 mins into the city centre. Plus there is a retail park opposite with everything you could need! (Sainsburys, Boots etc)
January 5, 2014
Rated 5.0 out of 5.0 by WEG56 Lovely clean rooms
The rooms were warm, clean and welcoming. I could not find fault with anything. Would recommend this property and would stay there again.
January 4, 2014
Rated 3.0 out of 5.0 by Sophie63 Nice hotel but could be better
We stayed for one night as a family of two adults and two teenagers. What I love about Holiday Inn is that they allow children up to the age of 18 to share their parents room, something a lot of other hotel chains do not. If we had to pay for two rooms we would not have booked this hotel. Our room was very comfortable but rather small, the bathroom was also fairly small. The restaurant was lovely for breakfast although we did not use it for dinner. The bar area had no atmosphere and felt rather cold, so we didn't spend much time there. My overall thought on this hotel is it needs updating. It could really benefit from having better seating and lighting in the bar/lounge area to improve the atmosphere and make it more inviting. Overall we felt we had good value for money and would always use Holiday Inn when travelling as a family.
January 4, 2014
Rated 5.0 out of 5.0 by B Issac Good experience overall
We had stayed two nights and it was a great holiday experience. The staff were quite helpful and friendly. Thank you.
January 3, 2014
Rated 4.0 out of 5.0 by jambar1970 Wifi
We had a three day stay in Edinburgh West. The hotel was very nice, the breakfast was good and the rooms also were very good. I cant however understand why they would charge £12 a day for internet access when every other hotel offers free wifi.
Other than that it was a very nice hotel that is only a 10minute bus journey from Edinburgh City Centre.
January 2, 2014
Rated 5.0 out of 5.0 by tecknofuel Great time in Edinburgh
Stayed here for three nights and the hotel had everything that we needed. Lovely views of Edinburgh, comfortable rooms and within easy reach of the city centre. Excellent staff were very efficient and made the visit more memorable. Would recommend this hotel with no hesitation.
January 1, 2014
Rated 5.0 out of 5.0 by Christmas2013 Great stay
Would go back again, very clean and really nice staff, could not fault the hotel.
December 29, 2013
Rated 5.0 out of 5.0 by eean23 Great and helpful staff with superb local knowledge
An excellent hotel close enough to city centre but far enough away to be quiet and peaceful all in all a lovely break away before Christmas
December 26, 2013
Rated 4.0 out of 5.0 Generally good all round
Hotel nicely located for our needs. Staff in general very helpful and attentive.
Restaurant food good quality and reasonably priced.
As a rewards club member I was recognised as such and offered a complimentary drink on arrival.
My only real gripe is that the air conditioning in our room was very noisy.
December 21, 2013
Rated 5.0 out of 5.0 by Allypal30 stormy outside calm inside
Stayed here on a very stormy night but Inside it was warm and peaceful
We were welcomed by friendly staff,enjoyed a good meal in the restaurant and slept well in comfortable beds.
We would definitely stay here again.Well Done!!
December 20, 2013
Rated 5.0 out of 5.0 by KevandSue Don't hesitate. Go there!
From the moment we booked to the time we checked out we received fantastic, knowledgeable service.
Lee on reception, Sylvia in the restaurant get a special mention.
We had bad weather, but a comfy, welcoming room made up for it.
Have already recommended to friends.
December 18, 2013
Rated 5.0 out of 5.0 Made to feel genuinly welcome
Its not often you are made to feel welcome, let alone welcomed genuinely at a hotel when you are checking in, but I really was at this hotel. Thank you. This means a great deal when you spend a lot of your time in hotels on a weekly basis.
I only wish I could remember the receptionists name. (female)
December 16, 2013
Rated 5.0 out of 5.0 by Navakh Perfect
As a Platinum member, I was upgraded to a mini suite. Room was excellent. Could not have asked for a better room.
December 15, 2013
Rated 4.0 out of 5.0 by 19becks47 very comfortable
We have stayed at this hotel 3 times and have always found it to be clean ,friendly and comfortable .All the staff we have encountered during our stays have been friendly and polite and nothing is to much trouble for them .The rooms are clean and comfortable at a reasonable cost ,What more can you ask .
December 14, 2013
Rated 4.0 out of 5.0 by Back22 Staff very friendly and no problems with requests
Nice room and restfully stay.
Good meal in the evening with helpfull staff.
December 13, 2013
Rated 5.0 out of 5.0 by bees23 First class in every way
to be fair it was one of the best stays I have had great customer service from all and the best GM in Holiday Inns UK
The GM was on hand to welcome me as a valued guest and arranges a weekly cocktail drinks meetings to listen to customers on how they can improve the service
Without a shadow of doubt the GM at this hotel is in the wrong job as he should head up the UK business for IHG
A great stay and a team that care you your every need
Yo will not go wrong staying here for sure
December 12, 2013
Rated 5.0 out of 5.0 by bigdoog123 Comfortable beds with excellent breakfast choice
Good hotel with excellent staff and good breakfacst selection. Room could have done with a thorough clean (skirting boards were stained) apart from that it was good, although I have marked it as a con below. Excellent selection of channels of the flat screen TV, helped keep my grand daughter entertained before breakfast.
Poor parking availability! I arrived c20:00 on a Friday night for a weekend break only to find the car park was full. Whilts it is appreciated that there was a Xmas partyu on, I suggest that spaces should be reserved for IHG members (I am Platinum Elite) when they have confirmed reservations.
Location was good, a 15min bus ride to city centre.
December 12, 2013
Rated 5.0 out of 5.0 by MooCoo The staff make the difference between a good and an excellent hotel
I tend to stick to Holiday Inn when travelling because you know what you're getting.
However, the Holiday Inn Edinburgh City West is my favourite because of the attitude of the staff and management at this location. Always a friendly greeting and very courteous and always attempting to make your stay memorable. Particular thanks to Lee who is an excellent ambassador for the hotel.
The bar is nice and the food good also and if you're feeling adventurous, the bus into town stops adjacent to the hotel. The Far Pavilions Indian restaurant is 5 minutes walk down towards Stockbridge and is highly recommended.
Overall, a nice place to stay if you're away from home, or on a weekend break.
December 7, 2013
Rated 4.0 out of 5.0 by OldTownPaddler It was the Guests that spoiled our stay!
Our three night celebration break was excellent - until the last night!
I would like to compliment all the staff - front and back of house - for making this a (mostly) pleasant experience.
The staff cannot be blamed for our last night being ruined by other noisy, ignorant and inconsiderate guests on the fifth floor preventing us from achieving a decent nights sleep.
Unfortunately, the courtesy shown by the staff doesn't rub off on some guests!
We will be back - hopefully the idiots wont!!
December 4, 2013
Rated 4.0 out of 5.0 by 12string Excellent service from staff and excellent menu for dinner and breakfast
Only black point! Was water cistern or tank that kept filling and draining periodically from 4.30 onwards. Possibly Rommel 211 lies above Laundry? Next visit to stay I'll request different room.
December 1, 2013
Rated 5.0 out of 5.0 by Lindy27 Good Service
Excellent room, good food. Very helpful staff. Convenient location for city centre. Would recommend.
December 1, 2013
Rated 5.0 out of 5.0 by CatMc Great stay
What a great wee escape!
We arrived and were greeted by Carmen who was fabulously efficient and booked us in very quickly.
Our room, we were upgraded to a mini suite, was beautifully clean and well maintained.
The breakfast was fresh and tasty and all the staff were pleasant and efficient.
I only had two issues:
1. There is limited parking, we had to be creative and park in front of the bins......others were parked in the fire muster point.
2. If you want a drink in the bar later on (we came in at 12.45 am) you need to have your room card verified with your credit card, which none of our party had, they don't take cash or credit cards only validated room cards :-(
All in all an enjoyable stay, we wouldn't hesitate to stay here again.
November 28, 2013
Rated 4.0 out of 5.0 by jm2903 ideal venue for surprise party
thoroughly enjoyed stay|(b & b) for nearby surprise party.fab views from hotel room and nice relaxed atmos.
November 27, 2013