Rated 4.3 out of 5 by 189
Rated 4.0 out of 5.0 by RegularVisitor Good stay in Edinburgh
Stayed here as a family for 24hours in Edinburgh. Rooms were comfortable and staff were friendly and helpful in sorting out taxis and anything else we needed. It was only a 10 minute taxi ride into the centre at less than £10 which was worth it to stay at a hotel outside the city centre with ample parking. I would go here again when we return to Edinburgh.
October 29, 2013
Rated 5.0 out of 5.0 by MA5s Comfortable bed and great service
Great location, friendly staff, very comfortable and clean.
Will stay at this hotel for future visits.
October 23, 2013
Rated 4.0 out of 5.0 by Reviewer73 Excellent evidence of good customer service training from all international staff employees
This hotel is commendable in its evident attention to the importance of its employees customer relations, as representative of the hotel brand and reputation.
Polite, friendly, helpful staff were encountered throughout our stay, and we returned, at short notice, as we were so satisfied with the service received.
Of particular note, was the concern of housekeeping, for my welfare, when a 'do not disturb' note was left on my door all day.
This was simply due to compilation of a last minute feature deadline, but, had this not been the case, then any adverse circumstances and/or medical requirements, would have been detected much more quickly than at any other hotel previously used for business visits.
Conversely, having received several very poor quality meals at this hotel, I would recommend guest enjoy the great breakfast, and seek a good lunch/evening meal elsewhere.
October 20, 2013
Rated 4.0 out of 5.0 by Skyewoman Great stay
Fabulous location, great family room with 2 double beds and easy access to Edinburgh.
October 19, 2013
Rated 5.0 out of 5.0 by NSL82 Edinburgh City West
Comfortable stay. Friendly and helpful staff. Free car parking. The best part: 6th floor room with a view of the castle (in the distance) but still good! Very clean and comfortable.
October 18, 2013
Rated 5.0 out of 5.0 by RIG71 One of the Best
Another superb stay in Edinburgh's Holiday Inn City West. The hotel management and staff as always are friendly and welcoming and provide an excellent service. The hotel accommodation is well maintained and the quality and variety of food on offer is first class.
October 14, 2013
Rated 5.0 out of 5.0 by DarloJ A gem not really to far from the west end of Town, but quiet & friendly
Not an impersonal HI but on a scale which is welcoming yet professional. Just far enough out of the west end but within 15 mins walk, so you don't need to take the car in.
October 13, 2013
Rated 4.0 out of 5.0 by jgal61 excellent service
Have stayed many times and once again another good experience.Room spacious and clean nice meal and very friendly staff. A nice touch was meeting the general manager for a chat over a free drink very nice
October 9, 2013
Rated 5.0 out of 5.0 by Mumbono5 Holiday Inn at its' best
This is a warm, friendly hotel with an outstanding breakfast and staff! The rooms are comfortable, mine in particular had magnificent views of Edinburgh Castle. The location is excellent with Edinburgh City Centre only two miles away (and the airport only eight). I would recommend this gem of a hotel to any guest, whatever their age.
October 4, 2013
Rated 3.0 out of 5.0 by Wayne318 Beautiful hotel but very overpriced
The comfort and service at this hotel was first class and I could not fault your establishment on this but I do have to say that I found the prices to be very expensive. I understand it is a hotel and in edinburgh but when you have a function on and have 60 or 70 people there, there is no need to charge the prices asked at the bar.
£4.55 for a single measure of Smirnoff Vodka is an absolute disgrace no matter where your hotel is. For this reason I rated the stay lower as this was the purpose of our stay to attend the function in the hotel on the night.
October 2, 2013
Rated 3.0 out of 5.0 by 180SC59 Good food,good staff
Restaurant staff very good,food good quality. Breakfast expensive at £10 + if pre paid or £14+ otherwise. Should offer B & B rate.
Phone calls using room phone highly expensive.
September 30, 2013
Rated 5.0 out of 5.0 by Jasper03 Interested staff
A nice welcome from the desk + an upgrade
The room was comfortable and clean
The shower was of good pressure an reviving in the mornings
September 23, 2013
Rated 2.0 out of 5.0 by RWKThulr Blood and bad food
We arrived at this Holiday Express at about 5 in the evening. We were greeted, given room keys, and when asked if we wanted breakfast, we agreed, as our flight was early the next morning. We were charged 35 pounds, or $56 American. A little steep, but it was for three people, so I though it would be ok.
I was wrong. The next morning we were rushed to our table in the breakfast area, and told that it was a buffet. As we worked our way down the buffet line, we noticed that out of all of the items at breakfast, eggs were missing. Not a huge deal to some, but we are vegetarian, and how hard is it to make eggs anyway?
Earlier in the morning, I had gotten into the shower, and noticed that there was blood in the walls of the shower, and on the curtain in several places. Warning my fiancee and my mom of the bio-hazard, I proceeded to take pictures of the blood to show to management.
We went to the management that morning as we checked out, and got the breakfast refunded (small consolation, but it was at least something).
Obviously, we will not be staying again, here or at any Holiday Inn.
September 21, 2013
Rated 5.0 out of 5.0 by Jeff2013a Very friendly staff and good value
I have stayed here many times. The service has improved with every visit, and it was never less than good anyway!
Just wanted to give credit where it is due.
Good work by all concerned, especially front desk staff who make my visit.
Pat yourselves on the back!
September 7, 2013
Rated 5.0 out of 5.0 by kixintro super location
Stayed just thé one night and was impressed by thé helpful staff and location. Wé only had a little time for exploring thé city and thé buses in and out were frequent, cheap and stopped outside the hotel. We stayed on DBB basis and enjoyed really good meals and the deal we secured online was superb value for money.
September 5, 2013
Rated 5.0 out of 5.0 by Isaaclouie Great hotel, great staff
Enjoyed another stay at this lovely, friendly hotel!
September 5, 2013
Rated 4.0 out of 5.0 by Sueonbusiness Excellent staff
Second time staying in this hotel. All of the staff were excellent; efficient and friendly.
My room was very clean, modern and comfortable. I would be pleased to return.
The only negative was a group of noisy guests who returned to their rooms at 3.30am with no consideration for other guests. This cannot be blamed on the hotel or the staff.
I would be very happy to return.
September 1, 2013
Rated 4.0 out of 5.0 by ikg1 comfortable
Good size room and comfortable.Breakfast was good.
August 29, 2013
Rated 5.0 out of 5.0 by EM2oo nice place to stay
clean room, great view from bedroom . Took 3 of my grand children age 6, 8 and 10 we were made to feel very welcome, buffet breakfast was quality. car can be left at hotel bus into Edinburgh city centre right outside hotel.
August 28, 2013
Rated 4.0 out of 5.0 by Stevie73 Value Gem
Very nice hotel for the price. Good location with a fabulous view of the city if you get a room on that side of the hotel. Desk staff was very courteous an attentive. Rooms were clean and comfortable. Not much else in the area but airport is close and bus service available for city center. Restaurant was good but did not stand out.
August 17, 2013
Rated 5.0 out of 5.0 by Kaur Enjoyed
Excellent staff very friendly Ms Pema she is excellent
August 17, 2013
Rated 5.0 out of 5.0 by Mackemdownsouth Best holiday Inn I have stopped at by far
The rooms are big and spacious, the staff where friendly and very helpfully, the breakfast was marvellous and there is a bus service to the centre of Edinburgh, right out side the door. Make sure you have the right change for the bus or they turn your custom away!!! Not very good business sense.
Would definitely use this hotel the next time I visit Edinburgh and would recommend to others.
August 14, 2013
Rated 3.0 out of 5.0 by Wonkywheels1 Great room view, but high (Tatoo) rate
Great view of castle and Edinburgh. Reception staff excellent, but bar staff service poor. Had one breakfast which was fine, but the service for coffee refills was very slow and the restaurant was not full by any means. The Tattoo was excellent, however.
August 10, 2013
Rated 4.0 out of 5.0 by PeterAnd47 Quiet and Comfortable
Comfortable room, View of the castle in the distance from my room. Quiet. Nice neighborhood. Sainsbury Superstore within walking distance
Good news: My bus from St. Andrews dropped me off across from the hotel.
Bad news: To get to the airport, had to take bus in to the West End of Princess Street
August 4, 2013
Rated 5.0 out of 5.0 by Nufcollie Great hotel! Nice staff!
Stayed for 2 nights. Got a great rate for 2 nights on an IHG promotion. When we arrived we were greeted by a very pleasant and friendly receptionist and as priority club gold elite members we were upgraded to a mini suite which was a nice surprise and a great gesture. The room was spacious and very clean with a 37'' LCD TV in the sitting area and a 32" LCD TV in the bedroom, plenty of drawers and hanging space. Spotless clean en-suite bathroom. Also, we had access to free internet due to our priority club membership. Hotel is situated about 3 miles outside the city centre but is easily accessible by bus (£1.50 each) or taxi (approx £7). The hotel itself was clean and welcoming and we really enjoyed our stay. We did not have any food in the hotel on this occasion.
August 1, 2013
Rated 5.0 out of 5.0 by Jamessurv Well appointed room and good food
Excellent 2 night stay that I redeemed through IHG club points despite the Open Golf being on.
Very comfortable room with excellent air conditioning.
Food in the restaurant for both dinner and breakfast was well presented with pleasant staff.
Check in and check out staff efficient and friendly.
July 25, 2013
Rated 5.0 out of 5.0 by Jasper03 Relaxing and good service
Enjoyable hotel with helpful staff prepared to resolve any issue, I come back regularly because of that
July 17, 2013
Rated 5.0 out of 5.0 by Highlands1 Staff are a real asset
We booked in for 5 nights but I only stayed on the first and last night as I was having an operation in a nearby hospital. My husband was spending the majority of each day at the hospital with me but said how fantastic the staff were - particularly house keeping and also Pieter in the lounge bar. He remembered to ask my husband every night how I was doing - considering the number of people he was serving every day - very impressive.
Our room was just right for us with two double beds and everything we needed. Thank you for making a stressful time as good as possible.
July 4, 2013
Rated 5.0 out of 5.0 by AK282 Completely perfect
We had 2 excellent stays at Edinburgh West Holiday Inn. On both occasions the staff made us feel incredibly welcome and that nothing was too much trouble. I would not hesitate to come back here or recommend it to my friends in Australia.
July 3, 2013
Rated 5.0 out of 5.0 by xxxzz Great deal, very good value
Booked a dinner, bed and breakfast deal for a one night stay while visiting Edinburgh. Great value for money, lovely room, comfy bed and super view right out across Edinburgh. Had a lovely three course dinner, choice a bit limiting but the food was good and the service excellent. Nice breakfast the next day too. All in all a good stay, would recommend, especially if you can get a deal
June 30, 2013